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January 2024 by Mansi S.
We got a damaged dining table from Ashley and reported it on the same day. However, it's been a month and we still haven't received a replacement for our order. Despite making several calls, the standard response is that they'll notify us within 72 hours, which hasn't happened. This has been the worst customer service experience I've ever had. I won't be recommending this store to anyone.
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November 2023 by Lucy Herrera
I walked in Josiah asked if I need help, it all went uphill from there answered my questions and than some. I ordered my sofas and went back and ordered a purple mattress with all the info he gave me. Heck if a nice young man polite and helpful always had a smile need more like him. Thank you Josiah
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November 2023 by Anisa B
Staff are all very helpful & welcoming. Didn’t feel pressured to purchase & felt like the associates were working to get me the best deal.Great selection & well-kept showroom. Quick & easy delivery process. High quality products with reasonable pricing. Good financing options.Have been coming back here for all my furniture purchases!
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November 2023 by Lisa N.
Nisrien had great customer services skills! She had the greatest attitude. She listened to mẹ-needs and gave me the best price ! Highly recommend to see Nisrien when you visit this store
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November 2023 by Karla Jimenez Lara
This review is about the costumer service at this location, most of my furniture is from Ashley and I have never had any problems.Horrible costumer service! I never leave reviews but I walked in today with my daughter and The sales man that was “helping me” show no interest in helping me. I asked about a dining table and he was supposed to check for delivery dates but instead he was just talking to another employee. While I was waiting I heard another sales man helping a couple and offering them sales because of the Holliday (they never offered me any sales). Other sales men saw me waiting and no one asked if I needed help. After waiting for a while my toddler got so frustrated and we left. The sales man saw me leaving and didn’t say anything. Oh well I will take my business somewhere else.
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November 2023 by gerry ramoni
My son and I were looking for a furniture item, not knowing anything about Ashley Store. We entered and were met cordially by “Mo”, told him what we were looking for…..he directed us to the item. Found what I wanted and had a sale! Appreciated the help, and will surely tell my friends about your store. Thank you. Gerry R.
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November 2023 by Cindy lus
Tried to return and item that I ordered on-line and was told I had to return within 72 hours, on 10/5/23 11:15 am called to get a return label, the item was delivered on 10/2/23 at 9:57pm, I am still within the 72 hours. Tried calling many numbers they are all in the Philippines, you get the run around, nobody could help, and they probably denied all returns, at this point I will not buy anything from them again. By the way who had a return policy for 72 hours, they should just let you know when you order an item; you cannot return it. Final Sale! Please do not make the same mistake as I did. I even tried calling a store and they still routed somewhere else.
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November 2023 by Christopher Lazar
Came into Ashley not knowing exactly what to purchase, walked out feeling amazing about the items I bought.Nisrein was a pleasure to work with. She listened to my ideas and was able to walk me through the store, showing me different options that could work for me and my space at home. I left with a unique dining chair set of 6, a tv stand that has an added fireplace option if I want to tack that on later and a really unique yet simple coffee table.I felt comfortable making these purchases and never felt pressured to buy an item.Looking forward to buying more furniture from this store in the future.
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October 2023 by Diana L.
We had a wonderful experience at this location with Josiah! Josiah and his manager made our delivery and shipping experience seamless.
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September 2023 by Richard L
Had a very great sales experience with Josiah. He, along with his manager, was able to construct the perfect deal with the best value for my family's purchase.Josiah was informative and polite and had everyone in their comfort zone and made our purchasing experience quick and seamless.Highly recommend asking for Josiah upon arrival-he knows what he's doing!
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September 2023 by Cindy Miller
We came in looking for a new couch and chair and showed photos to Nisrein, she asked us questions about what we had in mind. I told her we had pets and needed to be able to remove covers and wash. She showed us a variety of options and took the time to explain all the services available. We are very happy with our purchase and appreciate the time Nisrein took with us.
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September 2023 by CJ L.
Nisrein was a great help. She listened to our needs and worked to help my wife and I find a sofa that we both really liked. She also helped to work out the price and options to fit with our budget!
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September 2023 by Jonathan Asuncion
Great experience all around. Shout out to Josiah for being an awesome rep. Super friendly and professional. He made a ton of great suggestions and gave us furniture options that perfectly fit our space and preference. Definitely coming back to refurnish the rest of our home.
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August 2023 by Kaylah Belvoir
My purchase was super quick and easy! The guy who helped me (I think his name was Melvin??) was super patient while I made my decision and tried to help me get the best deal possible. It was a very quick and easy purchase. No information felt weird or hidden to me. Overall, super helpful guy and he helped make the purchase simple and easy :D
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August 2023 by Cindy Jarvis
Just had the BEST experience at your San Jose store. After visiting several of your competitors we were so happy to meet Ashton K. We had so many questions and he was able to answer them all. Within minutes we knew we wanted to work with him. He made the whole transaction pleasant and painless! My couch arrives in 3 days!! 5 Stars! My kind of customer service!! I’ll be baaaack!