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March 2024 by Tony S.
Well, haven't been to a AAA facility in a long time but I needed to take care of some DMV paperwork and instead of fighting the DMV and their staff I opted to try AAA. I dropped in and was greeted instantly by one of the nicest and well-mannered humans I could ask for. Cathy Gelinske was her name and she was engaged and seemed interested in helping me take care of what I needed. She gave me the forms, highlighted what I needed to fill out and told me to get into the member services line when I was done. I filled out the forms and stood in a very short line that went relatively quick. I was waved over by Liz Moreno who was very kind and was also engaged on how she could assist. Liz explained everything to me and the cost and got right to work on the computer. She asked a few questions to make sure I was doing what was best and then proceeded to process my requests, collect payment, print my docs, and send me on my way. Service was spectacular and these folks deserve to be commended for a job well done. Painless and DMV processing usually don't go together. Thank you Cathy and Liz!! Cathy thanked me for coming in and asked if she could help with anything else as I was leaving, above and beyond! Great work AAA.
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February 2024 by Jojo M.
My dad and I went to the AAA Brokaw office and the people were so friendly and helpful. They helped us fill out the paperwork for a title transfer because we are both dyslexic. They were so helpful.
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January 2024 by Tony D.
I came to this location for DMV services and consult on my insurance renewal. I would recommend folks to this branch. DMV Services: Staff was friendly and knowledgable. I purchased a vehicle from a private party and was able to register the car here without waiting in long lines at the DMV. The staff helped me through the registration process and the pink slip arrived in no time. Insurance consult: I had a lot to ask and the staff answered all my questions. Technically I called AAA first but I had a terrible experience over the phone. I appreciated the patience and knowledge the staff provided me here at this location. I talked to two different people on two separate visits and both were kind and helpful. Front desk: Huge shout out to Cathy Gelinske! She was the first person I met upon entering the lobby. She was extremely inviting and did an amazing job at trying to understand what I needed help with. She was quick and efficient to triage me to the right place and even answered some of my questions. This first point of contact is crucial (and often overlooked) in the customer service space and she did a great job setting the right expectation so that the hand off to DMV services or Insurance consult was smooth. And it was! Thanks again, Cathy and Staff!
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December 2023 by New P.
Went in for a quote and tried multiple times to get clarifications for why the quote was so high. The only answer was something along the line of "because of multiple factors". Huh? Giving a 2 stars because the staffs seem nice and polite, but the professionalism (of their answers) are extremely lacking.
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December 2023 by Michele Sun
I was here to apply for International Driving Permit, and was in and out in about 15 mins. $ 29, good for one year and cover 150+ countries. I had printed out the application and filled out the paperwork before hand, but needed to take photos which AAA does. When I entered the door I was greeted by a friendly staff and she asked me the purpose of my visit and took my paperwork, and the pointed me to where to take the passport photos. That way she could take care of my paperwork at the same time -- so efficient.The girl took my photos are super friendly as well, and she even let me used a mirror and checked the photos before she printed them out.Friendly, helpful, efficient.
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December 2023 by Justin C.
If you buy a used car from someone and are a member already or need insurance I recommend This Aaa location. It's a one stop shop with dmv services for free. Plus insurance is hard to find in California right now. I found triple a to be the best value. And if you get stranded on the road they help you.
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November 2023 by Sophia S.
-10 is what should be rated. Called AAA to see about my car which was dead and door nail last week. They replaced the battery and today, it was dead as door nail again. Haven't driven since and today I went to run errands and the car is the same (wouldn't even turn over) . Nephew thought maybe alternator wasn't connected to charge battery. Called again and they sent a Jonathan who was mean spirited and rude. He told me he couldn't do anything. I reminded him what office said that I could pay and he wanted $85 in cash (probably to pocket it himself). yes, I am fuming. I asked if he would look at alternator and said "NO" it wasn't his fault I couldn't pay my bill (membership lapsed 3 days ago). No guarantees to the work they did last week. AAA should hire another towing company. One that has blood in his heart not a stone. The office wasn't much help themselves. Being a senior and on a fixed income, they should have more empathy. Boy, they are heartless and mean.
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November 2023 by Sue S.
IMHO I came here to get some Passport photos taken. For members, the fee is $9. Angelina took my pictures (many of them, so that I could pick and choose the best one to submit!). I was probably in and out within 15 minutes. Thank you, Angelina!
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October 2023 by Saber Austin
The insurance agent, Amanda Phan, was always checking her computer or playing with her phone (sometimes even not looking at us), while talking to us, which is not professional. Because our native language is not English, she became impatient and rushed us to sign the contract. And even told us there would be another customer and ask us to sign the contract quicker. But actually she was answering her personal phone call. Notice this because we came back to ask another question and she was talking with her friend. This is our first experience with AAA. Still signed the contract, but the overall feeling is bad. The reason to give 2 star is for the kind manager and the receptionist.
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September 2023 by Cesar M.
Fantastic service from Monica, my folks recommended meeting with Monica as they also appreciate her service and customer care. I was in and out in a timely manner. Monica was patient and provided all the information needed to make an informed decision despite my indecisivenesses about and ultimately decided to continue with AAA.
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September 2023 by Mary W
Passport photos $9.84 for members, $20 non-members.
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August 2023 by Farhad B.
Always quick in and out and get my cars renewal done and walk out with the registration and tag .
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July 2023 by JOJO Mac Leod
The place is nice and clean. The people are friendly and I didn't have to wait long for the smog test for my car.
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July 2023 by Anthony A.
Recently had surveillance cameras installed for the first time ever and wanted to thank Justin for making it a seamless process, even through an exchange! Appreciate all of the support team! Would definitely recommend based off of the customer service alone.
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July 2023 by kala shenoy
Monica Khwaja, the insurance agent who helped us on June 19,2023 was wonderful. We had gone to update the car insurance for my mom. Monica was extremely informative, knowledgeable and patient throughout the whole process. All queries by both me and my mom were answered very patiently and everything was explained with clarity. I have my car insurance with AAA as well and made up my mind to have Monica Khwaja as my insurance agent going forward. We both thank her for her outstanding service today. I will definitely recommend her services to my family members/ friends.