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March 2024 by Jeff Dinn
I pay for a platinum membership. This gym is advertised as a 24-hr facility. So I drive 20 min. after work walk in at 9:30pm, stretch, warm up and get ready to hoop. And the very nice janitor tells me that management has deemed it fit to arbitrarily close the basketball court without such as a poster or an online notice advising so.Bait and switch at its worst. Shame on Francis Estrada the manager for doing his job poorly and being a nuisance to the paying customers.Thanks for grossly underperforming reasonable public expectations. I’m not renewing my platinum membership.
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March 2024 by Liam McNulty
This is one of the most poorly managed gyms I have ever been to. There appears to be only one janitor on staff, the place has never once been deep cleaned (not even during or after peak Covid) and the equipment is in disrepair. The bathrooms often reek of urine, which is usually pooled on or running across the men’s bathroom floor. I have seldom smelled the sweet aroma of bleach in the bathroom area. I would be shocked if the turf area has ever been cleaned and there are also clumps of dirt and grime at the foot of nearly every machine.Today, six out of nine stair masters are broken, as are at least four of the treadmills. Weights such as 10lb plates seem to disappear and are seemingly never replaced.
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February 2024 by Rashid Wafa
Unclean very dirty branch, hot tub, swimming area and shower rooms are very dirty.
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February 2024 by Faheem Ibrahimi
Dirtiest branch i ever visit,Specially pool and sauna.
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February 2024 by becky s
Huah!!!
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February 2024 by Alfred Jr
Nice gym! But restrooms always dirty ! ?
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February 2024 by LEVEL17TURTLE
Ive been a member of 24 hours since 2007 ive been to gyms around america as i travel alot this is by far the worst one ive been to in my life .Crappy old equitment not enough of anything wasted my time have to wait 20 min between every machine. dirty locker room lines for shower since only 3 of the 7 work first time in my life waiting to shower in a gym dirty shower everything is broken shower heads soap dispenser on the grownd i think i got dirtier taking a shower . I imagine this is what its like to shower in prison . The managers and cleaning crew need to get fired and never allowed around a gym . Basiclly every other gym in america is better then this one . And their saying its a super sport ? nothing super about it . Do better 24 hour increase gym memberships maintain your gyms. -25/10
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February 2024 by Bertha Sanchez
Since the Arques facility closed I’ve been going to newest El Camino location since August 2023, a few of the same machines leg extensions, hip abduction, and leg curl are always out of order currently going on three weeks. Stair climbers and treadmills don’t seem to get proper cleaning and at times there is no paper towels. This location is convenient since I live in Santa Clara and is a little cleaner than the Crane Ct/Brokaw location.
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February 2024 by Riddhi Thakkar
Pathetic condition- the work out area is dirty, the class/ group Ex room is always dirty and the air is never on. They have a group class- and don't even have sufficient mats for the class- hardly have 2-3 mats in the class. How are you supposed to work out in an area which is filthy, don't even have the basic requirements of ( atleast having the air conditioning working so there is no suffocation) and lack of equipments as basic as a mat? pathetic gym.
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February 2024 by Ethan W
Terribly maintained place. The dirtiest gym I have ever been, my body gets itchy when I stay here. Hope they pay attention to their cleanliness.
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January 2024 by Steve L
Overcrowded. 30% ~ 40% of popular equipment are broken. Filthy restroom with broken water taps.Member check-in is not strictly enforced by the front-desk (may be understaffed or missing staff in late night/early morning). More and more homeless people are eyeing this private business as their shelter which is funded by paying members' membership fees. Yeah, it has free TVs, drinking tap water, shower, restroom, a pool and gym equipment for them. Homeless people park their vehicles loaded with their belongings and trashes in 24-Hour parking lot and along the Crane Court. 3-Hour parking limitation or towing is not enforced either.Now the City of San Jose has a new mayor and they got fundings from the State of California to provide housing to the homeless people. We already paid our taxes to the City and State to mitigate homeless issues. The 24-Hour Fitness business owner should contact the City of San Jose Homeless Concerns hotline for homeless mitigation.A gym doesn't have to do business 24x7. Another 24-Hour gym near Los Gatos closes at 8pm every day. Choose a time at night to close the door, shut off all the lights and ask everyone to leave. Use the money to pay late-night/early-morning shift staff to hire a cleaning crew to clean up the facilities; use the saved utility bills budget to repair/replace the broken equipment. Problem solved.
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January 2024 by Gabriel Alcaraz Gutierrez
This gym was good at one time know I don't recommend the men's bathroom smells very bad it's always very dirty. The machines are broken they been broken for I don't know how long all the machines keep keep getting broken and don't get fix they just sit there and they keep removing machines and don't replace them this is a waste of money for this membership. Like I said this gym was good at one time
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January 2024 by Booki Pixi
As other users have mentioned - the gym has become more than filthy. There does not seem to be cleaning crew at all. The last few days that I visited, especially in the men's locker room, some members deciced to grab a water hose and start hosing down the locker room in order to get it cleaned. It is actually becoming a mater of public health.Additionally the last two days, the pool is also unclean/not chlorinated and it smells like standing water.If you ask the crew they all say that there's a third party company that handles the pools and that's their response!!The gym is big enough, there's a lot of equipment and the location is great but the problems above really hurt what could be a great gym.
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January 2024 by Sarah Baird
There are lots of issues with this gym:-The workout area is dirty and not well maintained. Drinking fountains have gross stuff in them sometimes and are not clean.-The women’s locker rooms are usually in decent condition, but the steam sauna smells bad and the dry sauna’s wood is in need of repair.-Weights are littered all over the gym and not put back in correct places even at the start of a new day.-Trash all over the parking lot.-Overcrowded.-Employees at the front desk just sit and play on their phones and don’t acknowledge people coming in or leaving.This gym needs a lot of improvements, but if I could just pick one item for the gym to work on, I would have them use their staff to tidy up the workout area. Rather than having your employees scroll on their phones at the front desk, have them clean up trash around the workout area and put weights in the correct spots at least once a day.
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January 2024 by Ram sham
Very poor maintenance for cleaning service
