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February 2024 by Francisco Garcia
Very good Veterinarian Doctor Cootauco
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February 2024 by manuel villarreal
I came here because my cat needed treatment and the staff were great. Hes been an out door cat/rescue and is about 3 years old. He was pretty stressed out being in a carrier and when we got in the exam room he was showing his displeasure. I was able to secure him and the assistant helped me cover him up. After the doctor came in and they were able to give him some meds. They handled him well and we went back home and he has since recovered.
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January 2024 by Malia Poggio
Honest and adorable Vet. The only reason it's 4 stars is because sometimes it's a long wait. It's all walk-ins, no appointments except for surgeries.
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January 2024 by janet chan
They are fast and the prices are low. However, i would question the cleanliness
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November 2023 by Hal Dolan
There's a lot of people there but we were served very
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October 2023 by John Golphin
I have taken for the last 20yrs. 1 cat and 2 dogs , The first person you meet at the front office after explaining the symptoms you see your loved one is having She with an abundance of empathy and compassion completely calms you down, letting you know they will do everything with you consent to diagnosis and treatment. Bless the Staff.
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October 2023 by Alexis Ramos (Lexuzzz)
Why call it a hospital if they sent me to another hospital too late. I think the dr could of done more for my dog. If he would of kept the iv more than 300 ml . My Dog wouldn't be dehydrated. He Also got a blood test and received his test the next day too late. I went in the morning to get his blood test but they couldn't give me his blood test because he had to see the Dr and the Dr was gonna call between 11 to 2 . He didn't call till 5 . Said my dog level were high and to take him to the emergency. Sadly waiting for this dr it was too late. Drove my dog to the hospital after the call upon arriving to the real hospital they conduct cpr upon arrival. You would think once received a patient labs you would go through it which is much more critical but none of his lab were a big concern for this dr to call to late. Just sharing my recent experience.
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September 2023 by Joecelyn Mendez
Only veterinary client in the SGV that can take a same day walk in! First come first serve, come early, and be patient. The doctors are excellent and always attentive. I almost wanted to gate keep this one but I’m sure it will help a pet owner out there that needs an emergency appointment without breaking the bank.
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August 2023 by Lisa Smith
This is the best vet in town. We checked in at 9 and we’re done by 10:30. Cheryl is the best office manager. If you need a good vet this is definitely the best office in town. I’ve been going to this vets office for 20 years. The prices can’t be beat. They take care credit and have a knowledgeable staff. They have you sign in and wait to be called. The lobby is a bit small but we sit in the car.
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August 2023 by Darcy Chanpheng
I am deeply disappointed with the level of service I experienced at this veterinary clinic. I had an urgent matter regarding my pet's test results and attempted to contact them repeatedly throughout the day. Regrettably, my calls went unanswered, leaving me in a state of worry and concern.When I finally received a callback, it was from a private number belonging to the veterinarian himself. While I appreciated the response, I politely expressed my frustration at the lack of responsiveness earlier in the day. The veterinarian's explanation was "We answer the phone anymore"A fundamental aspect of any reputable veterinary clinic should be its accessibility to pet owners, especially in times of urgency and uncertainty. The inability to answer calls promptly and efficiently may lead to unnecessary stress and anxiety for pet owners, making the overall experience quite distressing.I have been to various veterinary clinics, and this experience, unfortunately, stands out as one of the worst. As a concerned pet owner, I strongly advise others to reconsider bringing their pets to this particular clinic until they demonstrate a more reliable and customer-focused approach.while I respect the expertise of the veterinarian, the lack of responsiveness and difficulty in reaching the clinic has left me with a negative impression. I hope this feedback helps the clinic recognize the importance of consistent and efficient communication with pet owners, as it directly impacts the well-being of our beloved animal companions
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August 2023 by Nancy Mendez
Have been waiting for blood results for over 1.5 days!!!!They said they would contact us but haven't. I have attempted calling multiple times but no answer.They had mentioned before that if we took our pet somewhere else and we needed the blood work the vet clinic could just call and they would send the blood results... We are on our way to another vet because we haven't heard anything and our kitten is seizing.Now we'll have to pay another vet for something that should have been taken care of by them. I'm sure this vet will try to contact them and OF COURSE THEY WILL NOT ANSWER. Spent 250 on exam, antibiotics, blood work. Now I'll have to pay again for for blood work that they should have given me or atleast given our kitten something to help with the seizures in the meantime.I understand places are busy but at least have the courtesy to ANSWER YOUR PHONE.
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August 2023 by Bob B
Very popular vet in our area. Have been a customer for over 30 years. Very caring staff and technicians. Usually very busy, plan on a couple hour visit.
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June 2023 by Herbie
It's definitely cheaper than the other vets around town. Over the past 20 years, I've noticed most veterinarian offices are like used car lots. They can't be trusted and charge ridiculously high prices. They're really good and hiding fees and giving you the "suprise" bill at the end. Valley Veterinary was completely upfront with their pricing and charged EXACTLY what they quoted. The woman at the front desk is always friendly and handles the morning rush very well. The only reason I gave it three stars was because of the actual vets that have helped me over the years. I realize this is a very busy location, but the vets are very short and not very nice. The last vet was a middle-aged Asian man who was to give my pet an exam. He literally held the stethoscope to my pets chest for half a second (no exaggeration). He could have at least attempted to look like he cared. Checked Blumpies temperature, and THAT WAS IT! I asked a few questions, but couldn't understand his short answers due to his heavy accent and unwillingness to even attempt to communicate. Hey! At least the $45 they quoted me was what I paid. I've never dealt with the owner, Dr. Martin, but I've heard good things about him. And props again to the nice lady that opens the office and handles the mad rush every day. Blumpie likes her.
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June 2023 by David Wushuang Zhao
Shelley, Tess, and Dr. Cootauco are the people I have interacted with so far, and they are a pleasure to deal with. In addition, the cost of a variety of services are probably the lowest you will find in surrounding areas.They don't answer their phones due to the large volume of customers, so be sure to leave a message and they will return your call ASAP (Shelley is really good in terms of follow-ups).I visited on a Monday once and waited for some time, and Tess kindly informed me it would be better to go in Tuesdays-Thursdays since they don't offer appointments for vaccines.
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April 2023 by Robin Audet
There is always a long wait but it is worth it. I have gone to other vets and Dr. Cootauco is the only one that I truly trust with my fur babies. The staff is really great also. They don't take appointment it's first come first serve. Appointments are only for surgery, teeth cleaning and spay or neutering. The prices are very reasonable. I have been going to Valley Vet for almost 30 years.
