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February 2024 by IRIS YU
Best experience! The rep is very nice and professional. She was patiently to explain the promo plans for us. Expecting for our new phones!
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February 2024 by Daniel Rendell
The girl is so rude and lazy. She only replied one simple sentence to each question, then stayed silent. I came here to ask for starting new plan with Tmobile. But she really pissed me off. Why do you hire such a person if they have no desire to work?
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February 2024 by Chang Li (Charli)
WORST EVER. The female rep should be fired immediately. She is insulting, rude and extremely unprofessional. We’ll contact T mobile HQ. Do not ever go to this store. It’s outraging.
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October 2022 by Sue Huang
Just visited this store few days ago, there's only one female attendant in the store who talking to a customer when I stepped in, there's no greeting, no eye contacts, but just totally ignoring me with an attitude.Very bad of customer services, will never go back to this store again.
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April 2022 by grumpy Jr
The lady in the store charged my sister in-law $10 for a replacement sim card, her sim card was bad & $10 to put it in. She pocketed the $20 herself, bc t-mobile got $0 charge for that order!! Wow! Lady, KAMA!!
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March 2022 by ying wang
Thank you for Eddi and Cherry's helping, really nice experience that i have never met before. Will bring my friend back to your store.
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December 2021 by Guang Han
Rude and ignorance. No training at all. Always use questions to answer questions. Totally waste time.
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October 2021 by Howard Hao Sun
Great services from Sally and Dona! They upgrade my family plan and help me to get a Samsung S20 FE 5G with just less than an hundred dollar, Thank you again!
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June 2021 by Howard Sun
Great services from Sally. She helped me upgrate my 5g plan to get 3 of samsung A32 5g. Thank you Sally!.
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December 2020 by Dong Zhang
Horrible service attitude, representative very impatient just because I want to buy the low end product.
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November 2020 by Frank Feng
(Translated by Google) Very bad service attitude! Very low quality! Please be careful everyone!(Original)服务态度极差！素质极低！大家请小心！
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November 2020 by jj Yu
(Translated by Google) It's a black shop! ! !Very bad service attitude! ! !Very low quality! ! !(Original)简直就是一家黑店！！！服务态度极差！！！素质极低！！！
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June 2020 by karla martinez
(Translated by Google) Omg what a bad service never returned to this company, the workers definitely don't seem to care about their job because they are just talking about how it is possible that they will have you waiting for more than an hour standing, definitely a very bad experience.(Original)Omg que servicio tan malo jamás vuelto a esta compañía definitivamente alos trabajadores pareciera que no les importa su trabajo por que están platicando nomas como va a ser posible que lo tengan a uno esperando más de una hora afuera parados definitivamente muy mala experiencia
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February 2020 by Melody Chui
No star! I didn't check out that long-hair young woman's name tag, when I was in the store. She was very very very rude to me! I only needed to ask them some questions regarding to the phone plans and new phones. I also needed them to help me to change the SIM cards. But she told me, "You have come here for more than two times today. What do you want? We don't accept certain phones." The third time when I visited the store in the afternoon, I didn't tell them what exactly I wanted them to help me with, but she just jumped to conclusion, and she screamed at me. I told her, "I am not asking you whether you will buy back the LG phone. I only want to switch the SIM cards from one phone to another. I don't have any tools." She was irritated. She replied back with anger, "You can just use a toothpick to take out the SIM cards yourself." I am T-Mobile's long-term customer, but this young woman really made me mad for her extremely horrible customer service! If I am the store manager, I will fire her immediately. She got paid to do the work, then she must help the customers to get the work done! I will never return to this store!
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January 2020 by Suigetsu811 Kyoka
(Translated by Google) I just state bad objective facts. I use T-Mobile's prepaid plan. I have used Scratch at Walmart to redeem it. There is no tax. Also in the same state, same district, and within 1.5 miles of the same street, several other T-Mobiles have been recharged without any taxes. Today I passed the supermarket next door to let my wife go to this store to recharge. Top up $ 65 and received MTS Surcharge of 4.88. My doubt is whether this tax should be collected? If it should, why aren't other T-Mobiles within 1.5 miles of the same street in the same district? (Does n’t other T-Mobile discount money) If it should n’t, why should this store charge it? I also called the customer service, and the customer service did not give a formal response, saying that I wanted to write to the customer relationship department. I am not good at English and I am too lazy to write. Just want to tell my doubts as a consumer! I don't know who is right and who is wrong. It just objectively stated an objective fact that I could not understand. If in doubt, you can go to google maps, there are telephones on it, and you can inquire whether the tax is charged or not?
