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March 2024 by Rosey Amaral
Very nice and professional Phlebotomy technician. There’s, actually a person assisting the window. And a phlebotomy technician. A better experience than their Arcadia facility. If you have a little one definitely recommend coming here. Do not go to the Wheeler Ave location in Arcadia. I am not sure how that facility has a 3.7 star rating when there’s only one Phlebotomy technician that has to check you in and her concern is to a line than actually caring for her patients.
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February 2024 by Jessica V.
I've always gotten blood work done here. It's the fastest if you get there early, the nurse there is the best !
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February 2024 by Michelle
Have to pay for parking. Staff is rude and barely spoke English. Have to walk to bathroom down office hallway (not within the clinic) for urine sample. Uncomfortable.
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September 2023 by Godziller W.
Avoid this place as much as you can. Staff are very rude, and they assume you you speak Chinese. It's like you talking a bad DMV staff. She even told me they don't accept my Electronic version insurance card from my insurance app that's 100% same as my physical one, and have been accepted by every hospital I have been to.
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August 2023 by Shing C.
I noticed the front desk lady kept sending away patients. My kids and I were one of them. She said she didn't know how to verify insurance via the computer but she didn't want to offer alternative of trying to get help from another office or call the insurance hotline. I went to another Sun lab right after and had no problem at all. That front desk lady seemed confused and slowed down the flow.
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July 2023 by Monica C.
Please hire staff that is friendly, greets you when you walk in and speaks English! The Asian lady at the window didnt speak to me at all and just pointed to what she wanted me to sign. Very unprofessional, didn't feel welcomed. The phlebotomist was friendly at least. Also, the urine samples are at the front desk right next to the sign in sheet. That's gross. I don't want to see other people's urine.
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February 2023 by Hk
Horrible experience!!!Never go there.
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February 2023 by Joyce kim
Horrible experience!!!Never go there.
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August 2022 by Joanna Liang
Cuz I didn’t have the printed documents, they refused to do my blood draw for me, and have me go to another location, just because they don't have an email for me to send any documents to them. So old school, what a joke ??♀️
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June 2022 by Maria Ximena
Friday and Saturday only open till 12pm
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March 2022 by guofan qiu
room small
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March 2022 by Tania Murgo
Walked in and was quickly attended to. I went on a Sat about 11am and it was not busy. Staff was nice too!
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July 2021 by A. W.
Here's the contact info where you can make a real complaint: CALIFORNIA DEPARTMENT OF PUBLIC HEALTH Division of Laboratory Science Laboratory Field Services 320 W 4TH ST STE 890 LOS ANGELES CA 90013-2398 (213) 620-6160 FAX: (213) 620-6565 Email:
[email protected]
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May 2021 by Albert C.
Came 7:50am Saturday and registered at 8:10am, but the blood test guy still on the way and now is 9:00am, There are bunch of people waiting, this company sucks
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January 2021 by Robin Z.
The test service was ok, but their staff was really rude and unprofessional. I took my grandma there for some blood tests in May 2020. The insurance company firstly denied our claim because there was a typo in my grandma's medical records which misled them to treat it as a pre-existing condition. I know what happened and filed a appeal and it was eventually approved in September. Several days ago I received a bill from them stating I have to pay the balance by myself. I understand they might receive a high volume of letters from different insurance company each day and hard to keep track of the situation of each patient. So I called in wanted to explain what the situation was here. The lady who answered my phone call gave me very rude attitude and yelled at me in Chinese without letting me start my words. I have no cue what's wrong with her but it's indeed shameful for the clinic to hire people like this, who is scarring away your customers.
