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May 2024 by Doctor's Office
Horrible service for the patient and for the refering physicians; results don't get uploaded into the site and no body answers the phone to get results faxed!
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March 2024 by Carlos Cruz
The use of cell phones for older people is a problem, the majority of these people need to be attended to by a person, not a machine.
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March 2024 by Marie Moreau
My mom drew her blood here. Tania did a fabulous job. Professional, diligent, quick and friendly.
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February 2024 by 信息重要
Horrible customer service. No patient was there but wouldn’t take walk in
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December 2023 by Mark Gallegos
I made an appointment for 10/27/23 at 8:30 am. When I checked in the system said no appointment made. So I waited in the lobby as a walk in. I was waiting in the lobby with another person waiting as well There was no other persons with appointments. We could hear the employees in the back talking and laughing. During this half hour of waiting, the other person and I could have been seen. The customer service at this location is terrible.
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November 2023 by Roberto L.
This place sucks!!!! Wait for them to come out 30 minutes later "This place is appointment only " No signage Phone recording says walk ins welcome
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November 2023 by Kimberly Han
Cannot be seen unless you have an appointment. Customer service is lacking here and there’s not much they can do to help you. There’s also little to no desire to help you either. Super disappointing experience and would not recommend this location unless you’re able to get an appointment. Good luck.
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November 2023 by Vivian Y.
This place is a nightmare, TONIA SMITH who works there has the worst work ethics - I did a walk in, was told that blood test is by appointment only. I immediately made a call to make an appointment for 10 am. I waited for 1.5 hour, when the time came, even without any other patients being serviced, Tonia Smith purposefully ignored me, without giving any reasons why she couldn't perform the work. Waited till 10:30, still nothing from her. I am so mad about this extremely poor customer services from Quest! Is this person doing this based on race? Or something else? It really bothers me as a patient who simply just want to get a simple blood test done! How can you trust this company to perform any test on your blood with this kind of poor customer service and no respects to people whatsoever!
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October 2023 by 李康（Carson）
Don't come without an appointment. Be sure to make a reservation otherwise you will have to wait for a long time! Chinese people don’t lie to Chinese people!
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October 2023 by L L
Very poor customer service. 1 star for lab tech Ma****a.The blood draw didn't hurt but customer service is non-existent. I had an appointment but apparently I checked in wrong. This girl was very condescending and was talking over me. There are people that talks to you nicely but this girl seems like she was born devoid of niceness. I finally got called in and then she asked me threateningly whether I want my blood to be drawn or not because she didn't like the look on my face. She doesn't know what transpired from our first encounter up until that point. I was telling her that it's not her, yet she still continues to talk over me. Finally, I said that she doesn't have customer service skills. I think she said customer service starts with the customer, and she's very busy she doesn't have time for it?. Quest, what have you been teaching your employees?!?
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September 2023 by Emmelyn L.
This place is horrible. The lady who works here (curly haired lady) was extremely rude and purposely made me wait as a walk in patient even tho I had an appointment. She even came out and call out my name and then proceeded to say that was not for me.
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July 2023 by Hk
Terrible experience.
Staffs are very rude!!!
Never come here.
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July 2023 by Adrian M.
Lady with gagued earlobes was really nice and did a great job doing my blood draw I had an appointment with quest in alhambra but the short girl that works in the alhambra location said "uhh i dont know. we cant take u today i guess, try some other time" so i asked her if i should goto the one in san Gabriel instead and she told me that "nowhere accepts walkins" even though all quests do? anyways i walked into this location in san gabriel and they took me in within like 2 minutes lol
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July 2023 by steph Last name
Be prepared to wait about 2 hours if you don’t have a appointment , they have 1 technician .
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July 2023 by Elaine Kim
Horrible customer service. The people here clearly don't want to work.
