“Great service! Very enthusiastic staff working in this group! Very responsive and transparent in information sharing! We really appreciate Mr. Wayne Yang and Veronica Ruiz’s great assistance! Than you for the great team!”
“COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my money from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. Parking spaces are also pretty large. Establishment & Staff: The bank itself is very clean, neat, tidy, and organized. The staff here are very kind, friendly, and efficient.”
“It was my first time going through the loan process and I was glad I had the help from Louisa and her team, Dale and William, handling my case. The entire process went through very smoothly, from getting a pre-approval letter that allows me to qualify for low down payment as well as to submit offers, to getting my loan approved in 10 days that lets me close escrow early. Truly appreciate East Star Mortgage and I would recommend them.”