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April 2024 by Narbeh M.
When you walk in to Hing Wa Lee in San Gabriel it is a beautiful layout, the staff is very friendly and professional specifically my sales agent Young Jin Lee who took a lot of time and care to show me both Rolex and Cartier options. I highly recommend coming to see him, he is very knowledgeable and friendly to get along with and is great at following up and checking in. Highly recommend. Stacy also did a great job setting up a time for me to come in and see watches in person.
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April 2024 by Shakeel P.
I visited Hing Wa Lee jewelers to look at a watch that I've wanted for a VERY long time. Joyce brought the watch out for me to try on. She was very kind and let us try on any watch or jewelry we were interested in. She treated my friends and family with great respect and really went above and beyond to ensure a great experience. After the transaction was complete and I picked up my dream watch, she still continued to show us around the facility. Because of Joyce I will be returning for more purchases and recommending Hing Wa Lee Jewelers to all of my friends and family.
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April 2024 by Michael H.
This place is great! I finally got the watch I've been waiting for! Thank you Sisi and thank you Hing Wa Lee!
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March 2024 by Serj M.
I cannot say enough good things about Michelle Tan at Hing Wa Lee Jewelers. From the moment I walked in, she greeted me with a warm smile and made me feel welcome. She took the time to really listen to what I was looking for and helped me find the perfect Rolex for my wife's anniversary gift. Not only was the selection of watches top-notch, but Michelle's knowledge and expertise in the industry truly impressed me. She answered all of my questions and gave me great advice on choosing the right watch for my wife. The customer service at Hing Wa Lee Jewelers is truly exceptional, and Michelle went above and beyond to make sure I was happy with my purchase. I will definitely be returning to Hing Wa Lee Jewelers for all of my future jewelry needs. Thank you, Michelle, for making this special occasion even more memorable. 5 stars all the way!
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March 2024 by Michael M.
I visited Hing Wa Lee Jewelers in early February. As a watch afficionado, there is always a new watch or two on the wish list. At this point in time, I was in search of an Explorer II with a black dial. The sales associated, May, greeted me and took down my information. In early March, I received a call from May with great news that the watch was available for me to purchase. I visited the Hing Wa Lee a few days later to purchase and take delivery of the Explorer II. The process was wonderful and highly professional. May has excellent knowledge of Rolex watches. I look forward to purchasing another Rolex on my wish list from Hing Wa Lee soon. This is one of the best Rolex authorized dealers I have purchased from.
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March 2024 by Kevin H.
I hope David Lee reads this. First and foremost I like to thank and recognize Michelle for following up with me on my dream watch. My birthday wish came true, which was to own a Rolex. She knows my godmother, so she made sure to look out for me and notify me right away as soon as the watch was avaliable. This avoided me from being placed on a waiting list. The watch and style is featured in many American and Chinese movies, where it is seen on many business guys. The only frustration I had was during the transaction. Chase declined my transaction despite my credit limit being $14,000 because they thought it was fraud. I almost lost patience with my bank because I wanted to make sure the sale was completed that day. Luckily, Michelle was kind enough to be patient with me, while I talked with other 2 banks to authorize my purchase. She made the purchase memorable for me by helping me register the warranty, and showing how the watch works. Hopefully, I can acquire the Batman, Pepsi, or Daytona watches in the future so I can be like other famous CEOs. Thank you Michelle for her wonderful service and treating me like family. I look forward to doing more business with her and Hing Wa Lee in the future. Now, I feel like a Chinese movie star with the watch.
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March 2024 by Andi L.
I was really happy when I got call out for my favorite Rolex Air-King , TRACY was really friendly and she help me out everything . Definitely Would recommend this place, They have a lot of things there .
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February 2024 by Leroy M.
I just wanted to give a shout out to Christina! Exceptional customer service and hospitality deserves recognition. I stopped by a couple of days ago and Christina made my experience very welcome and pleasant. She answered all of my questions and went over the features of the watch I was interested in. Her enthusiasm and love for watches really shows. She's a true professional and Hing Wa Lee is lucky to have her on their side.
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February 2024 by Esther C.
Vicky is soooo professional for diamonds, I ordered my engagement ring from her. She's so helpful and lucky sales.
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February 2024 by Michelle C.
I came in with my husband to buy matching watches and had a great experience purchasing a few watches with Young! He was very accommodating and spent several hours going through all the available brands/watches with us. We already have plans to come back to buy another watch with him. Highly recommend working with him!
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January 2024 by Shawn S.
I was planning on purchasing TUDOR watch online and found Chloe at Hing Wa Lee Jewelers at San Gabriel location. I reached out to her to find me a TUDOR BB54, an everyday wear tool watch, and she found me the exact size and type of watch I was searching for. Chloe is very knowledgeable with luxury brands and provided above and beyond professional service. If anyone were to buy a high-end named watches in the future, I would confidently recommend her.
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January 2024 by Kyle K.
We came in on a whim and was immediately greeted by Young Jin who had been so warm and accommodating from the beginning. We were looking for a specific watch and knew it would be a long shot, but immediately felt comfortable with Young Jin and explained why this watch was so significant to my dad. There was never any pressure or selling during the whole visit and we were so grateful. To our surprise, we were able to score the watch and it's a significant marker for my dad. Thank you for the lovely and efficient service!
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January 2024 by G J.
Visited the Walnut store w/out an appointment. I was immediately welcomed by Jane (manager) and referred to Amy who was working on the Rolex area. Amy was awesome in giving details about the watch I was interested in, unfortunately they were out of stock, I just requested to be in the waiting list. After Rolex Jane helped me try on Cartier and Breitling. Both Jane and Amy were very knowledgeable and helpful, I highly recommend this place.
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January 2024 by T C.
May at Hing Wa Lee provided exceptional service! Her kindness and professionalism made the experience enjoyable. She was one of the few who actually txted about the arrival of Rolex watches over the past two years. I ended up purchasing a 41mm Oyster Perpetual, and I'm thankful for May's service. Highly recommend!
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January 2024 by James S.
Ms. Vicky is so fantastic, she called and finally gave us news on the 5th of January 2024 that settled our search in finding our very special Rolex watch. I had been looking, searching and was placed on "numerous waiting lists" at various Rolex dealers within Los Angeles. If your looking for a ROLEX and if your unaware; there are almost never any Rolex watches available to purchase anywhere!! There are always a couple watches that you can visually see and maybe try on, but it sucks that there is no inventory to buy. So what happens is (every store requires you to get on a wait list). Hing Wa Lee Jewelers is great. We searched and searched and got on their wait list with promises from Ms. Vicky that she would get something within six months to a year. Both Ms. Vicky and Eric the Manager was very HONEST and they assisted me with my needs. They were being understanding, empathetic and gave me HOPE that they will make something happen! This Result was TRUE, Compared to all other Rolex dealers who say they will contact you, BUT NEVER DO!!!! Ms. Vicky is the best and she works very hard to make something happen for you. She also requests help from upper level staff and works hand and hand with upper management and her direct manager Eric. Eric was very helpful and straightforward with me and my wife. He is a younger gentleman, who provided us with interesting information and honest advice that answered all of our questions; this educated us on policy, procedures and Rolex Corporate intent for establishing lifetime clients. What used to happen years ago, was people would come purchase watches and probably turn around and sell them; but this store in San Gabriel works VERY HARD to make sure that doesn't happen anymore. They tell you the Truth and they have excellent standards and a reputation to build relationships with you "their lifetime customer". They honestly cut to the chase and are very direct, truthful and ARE 100% trustworthy.
