-
August 2024 by DIANA Bally Tile
I want complain to East West Bank itself not teller service
I was there few times to deposit or withdraw the money from my saving account and I have those saving deposit book
And few times I was there , the bank always have problems with there printer for to print the books , and the manager alway telling me because the manufacturer went bankrupt so they don’t have any part to fix , but i don’t think that’s the reason, why can the East West Bank upgrade their printer always give us the problem
Hope this message the Boss of East West Bank can read
Thabks
-
June 2024 by Linda Long
We were there few days ago
It’s Michelle service us
I am very upset her service
And she’s talking so loud
All branch can hear her voice
I’m just ask questions you don’t need talk so loud to customers
Hope branch manager can see this message
Please tell her keep her voice down ok
Unhappy customer
-
June 2024 by Kelly luo
One of older female tellers have very bad attitude ，poorly trained, and are incapable of serving customers. she deliberately make things more difficulty . Is this company paying her just to enjoy the air conditioning? I am very disappointed as a customer of over ten years. Do not have business with them！！
-
June 2024 by Ocean wang
East West Bank can. But this place is not good from staff to manager.
-
March 2023 by Jaimie Chong
Good atmosphere but received bad service and annoying attitude from Michelle Li.
-
January 2023 by Jerry Lo
I was at east west back today and waited over 45 min. There was only 2 tellers for over 15 customers. The manager was there and didn’t seem to care. Horrible
-
January 2023 by Jerry L.
I was at east west back today and waited over 45 min. There was only 2 tellers for over 15 customers. The manager was there and didn't seem to care. Horrible
-
December 2022 by Dan Situ
(Translated by Google) Too few windows open, too long to wait(Original)窗口开太少，等太久
-
July 2022 by Karen H.
My bank branch is on Garvey San Gabriel. On the way home I stop at this branch to deposit. 1- I ask customer service any comercial deposit window. She point me get in line there. 2- after 15 min my turn the window teller not even say hi, she keep flip my two deposit check back & front many time then use calculator adding couple times. Finally she went to manger to ask any?. Then come back say have to call for verify. Omg! I was regret why I stop by this bank branch? I only deposit. Not cash out. Parking and exit at this branch are very inconvenience.
-
January 2022 by Cecilia L.
East West Bank is one of Asian well known bank. However, I went to Cerritos and Irvine branches, wuihh.. didn't the teller know how to greet customers. We are not robbers. Don't give flat face. The only branch I really love is located on 800 E. Valley Blvd. San Gabriel, CA. Smile is not expensive. Easy to do. Greeting to customers is one of the word call customer service.
-
April 2021 by Si D.
Great, friendly customer service! Michelle Li offered and help me resolve my bank issue in a speedy way! Hugely appreciated!
-
November 2020 by Grace E.
A great bank in my opinion. They have better rates and service than other banks that I have dealt with. The building is right on a corner and there is always security posted at every entrance/exit. This bank is fairly safe and there is an open concept so you are able to see everything that is going on. It is always crowded at this location since it is on the corner of 2 very busy streets. The tellers and workers are always nice and accommodating. Everyone is always kind and welcoming. One thing I love about East West Bank is that you are not charged any ATM fees when taking out money. Most ATM/debit cards are charged a $3 fee when you visit an ATM but not with EAST WEST BANK. So awesome and convenient. You can visit any ATM you wish as well which is awesome. I know there are not many East West Banks outside of the San Gabriel Valley but I have seen them pop up in more cities outside the SGV which is super exciting. I have been with them for about 10 years and will continue to do so!
-
August 2020 by Kamille L.
Went to this branch a while back looking to apply for a mortgage loan. There was no one in line. I was asked to wait and no one came to help nor was there a sign sheet. They were no interested to do business with me, and vice versa.
-
June 2019 by isaias torres
Great customer services but if your not from around the area you will get treated like a stranger parking is a bit difficult to get so I suggest you park behind the bank there a green gate and extra parking and also they got handicap parking as well banks open Monday through Thursday from 9am-5pm but Friday only they stay open till 9am-6pm saturday from 9am-6pm.awesome security guard super friendly excellent customer services.
-
March 2019 by Ant L.
Parked on the handicapped parking spot as my grandma have a handicap parking sign. Walked my grandma into the bank, long line. I then walk to the next plaza to my dentist to make a appointment, half way walking. Heard a super loud sound "you better f****** moved your car or else your s*** will get towed" I turned around and saw a security at the parking lot I parked in. Told him my grandma is in the bank and this is what I get in return " you got one minute or your s*** will be towed". Went to my car and when I about to move my car, the security proceed to stand behind my car and said i am not an handicapped and I am violating the law. I told him my grandma is in the bank and she is the one who needs this spot. "You lying piece of s**** that's what I get in return. WOW, amazing job. Mr. Rent a cop, but I wouldn't let a idiot ruined my day so I just asked Mr. Cop wanna be to get out of my way and I will just go Park next door. This isn't directly towards Cathay banks service but Cathay bank as a corporation did hired a retarded security that just ruined your company as a whole. Grandma walks out the bank, now I will have to make a U-turn and pick her up again. Thanks again idiot, thank you for listening and accusing me.
