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February 2024 by H M
The store only has one cart without any baskets. On top of that, they don't allow customers to take their carts outside the store. How do they expect the elderly customers to carry all the items, some heavy, inside the store and out to the car?The policy was merely to protect their property by punishing the paying customers. The staff could be more helpful, but no. In some way, I could not blame them. If the management treats customers like they do, imagine how they treat the employees.
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January 2024 by Pan Da
The worst CVS pharmacy. Staff said "Don't have it. Don't know when we will have it. Don't care."
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January 2024 by han aung
Dont go to this CVS pharmacy. They are the worst cvs pharmacy around.
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November 2023 by Pooky
I have been a customer here for the past four years since I moved to this area for my new job. I have to tell you I have never had any problem whatsoever with anyone here. As with most pharmacies, they work very hard and they never seemed to have enough people to work but they have always been patient, and polite and could not be more professional with me. The pharmacy technician Alex and Danny have always been good and the pharmacist I believe his name is Jonathan, was beyond helpful. I don't understand the negative reviews here. Put yourself in their shoes and realize what they go through and you may appreciate what they have to do. Their job is not to be rushed because mistake can happen and I rather they take their time to get everything done right. Best wishes to all the workers here – please know that many of us appreciate you so much and some will take the time to put in writing.
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November 2023 by Mei T.
I wanted to give credit to the pharmacy staff at this particular location. The pharmacy technician Chau, she went out of her way to assist us. I made Covid Vax appts for 4 of us in our HH but had no idea that it could be so complicated. Apparently there are "unionized" CVS and "non-unionized" CVS which makes a big difference on insurance coverage. We normally have our routine prescriptions filled and our yearly flu shots done at CVS. Thinking all CVS are the same I made our Covid Vax appts online at the location next to Trader Joe's in N. San Gabriel, then having them tell us since that location is "non-unionized" our insurance will not be covered. BTW, we have Optum RX. So we went straight away to this location. The Pharmacy technician Chau helped us with new appts for the very next day and explained how COVID vax can only be given out with appts not walk-ins. We came back the very next day for our appts and Chau was working again and assisted us once more. She walked us through the entire pharmaceutical red tape even being so busy with everyone waiting on vaccinations. Chau is just amazing. The other technicians are also wonderful and helpful. Bottom line, the entire team especially Chau went out of their way to assist us. This is rare and refreshing to see this kind of effort and commitment, the outstanding customer service that i have received here. I have to write about and let the public know. Thank you pharmacy team. I look forward in coming back to this location for my future pharmaceutical needs.
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September 2023 by wei bo xie
not allowed to go to the bathroom
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August 2023 by Kaly L.
service was great helped with photos
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August 2023 by Daisy K.
I don't normally write review...sure I'm writing review for the pharmacy department. Some of pharmacist and pharmacy technician here were helpful and great. I came here for flu shot on 8/14 by male pharmacist with glasses. Sorry I didn't get his name. He was friendly and asked me whether I had been getting flu shot before. I answered his question yes and told him that I used to get at other cvs in Rosemead blvd/ las tunas dr. Unfortunately they have closed down and transferred here for prescription. They usually text me whenever I need more refills/out of refills prescription. Such a great experience here.
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August 2023 by Galvin T.
CVS pharmacy has some deficiencies in the performance and of delivery of their service to the people who trust them to fill up their prescription-s. After the third time of either not having in stock or waiting for a shipment, or not having it yet, I advised them that was the red line for me, thanked them and told them you just lost a client, expecting to see some reaction, i saw zombie like faces who cared not at all if they lose the world. I was amazed and shocked. I did go to another pharmacy immediately, it took them 1/3 of the time and 1/2 the price. If CVS continues to walk in the way they are now, would not be a surprise to see an immediate bankruptcy.
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July 2023 by Quinton Killian
This place is the best cvs I have ever been to people are very friendly and spectacular customer customer service
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July 2023 by Amazing You
service was great helped with photos
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July 2023 by Juanita lara
the store is the best cvs
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July 2023 by Ashley EYLER
Giovanni was the nicest gentleman I spoken to in a few days it was refreshing, he has great manners, promote him we need leaders in management
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July 2023 by Yuka Asamura
Some of the pharmacy staffs are nice, but Chao is rude. Very impatient, and not willing to answer questions.
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May 2023 by miss 3rdeyesfran
Some of the staff are nice ? just coke here to get essential items
