-
February 2024 by FW H
The person who calls herself Personal Banker in this bank lied to customer by denying that she gave a false info about my CD renewal. Because of her incompetence, I have to pay more than $500 penalty for missing the day to renew my CD. This bank has a very bad customer service and other services as well. Customers should go to other banks that are reliable and trustworthy!
-
February 2024 by kiki z
As a manager, the service is so poor, I am really speechless.
-
January 2023 by Sandra D.
There always on your side take care of business great C/S and have business associates
-
January 2023 by Chee F.
I met Vivian the bank clerk, at Bay Street Alhambra city bank.91801 she seems so professional and walk me thru my need in openings a CD and traditional IRA. I found out later she no longer work there, that sad,the new bank clerk by the name of jerffery and, not helpfull at all the other bank clerk last name Mr Yoon , he seem lost and told me that's he had no knowledge and assist in handling the Ira traditional . Very disappointed,
-
November 2022 by X J Z
The service attitude is extremely poor, there is not even a registered staff, I want to open an account, but there is no staff to serve
-
October 2022 by rxcessive
Don't waste your time coming to this branch! They don't know what customer service means.
-
August 2022 by Tony
The teller cannot follow verbal requests. He does not understand full English or something. I requested to make a payment to my loan account, he processed the payment to my credit card account instead. No verbal confirmation before admitting the payment through his end. Also did not properly communicate that my request has been completed. Was just awkward leaving had to ask if everything was finished. Checked my app at midnight to see if the payment went through. Turned out he did process it to my credit card instead of my request to pay my loan account. This is outrageous. I even showed him my phone the loan account with the minimum payment I requested to pay accordingly. Now I have to revisit the branch and explain this issue to have it be properly addressed and reverted. The phone representative at the time (Jason) was unable to fulfill my request due to the fact that they can only send a check and unable to revert the payment back to my debit card so that I can properly pay the loan account myself. This is the final time I will ever step foot inside that branch. Really poor customer service. I wish I had read the reviews but I knew it since I visited in 2021 that was the last time I stepped foot inside for assistance and the employees there are limited. 2~3 in their cubicle/desk, 1 teller for the entire branch. What's the reason for such a huge building if they aren't active enough? Makes no sense. I am really upset this all took place but I suppose this is what happens when you don't have properly trained tellers/employees.
-
December 2021 by Seni L.
I want to give no star: 1 teller, 1 banker, branch manager on vacation, long line of customers, 3 other employees walked to printer for paper works and seemed to avoid looking up.
-
January 2021 by Max Kim
Cathy is very nice and professional.
-
December 2020 by Simon C.
Great bank and just wonderful staff! I've come to feel like I'm at home whenever I visit this branch to handle my banking needs. Enjoy chatting with Alexis and Frank, who are absolutely great conversationists. When I can, I make sure to bring the staff some donuts, to show my appreciation for them. Keep up the good work and awesome customer service!!!!
-
November 2020 by Jenny Lin
Not helpful at all and really bad attitude
-
September 2020 by Kobe N.
Daniel the personal banker is super helpful. He answered all our questions and gave plenty of feed back. He managed to make time to help although he had a full schedule. We were able find the right type of account that fit our needs
-
January 2020 by S T.
RACIST, HATEFUL and VIOLENT BRANCH MGR Hua Tang! Based on the history of the previous reviews, I am not the only Citibank customer experienced racism, hate crime, violence, and senior abuse at this Citibank branch. Sadly, its Corporate is defensive, in denial, and covered up the corrupt, racist and hateful employees when its CEO Mary McBiff was notified of its "bad apples" who are liabilities to the bank.
-
January 2020 by Juan F.
Came here to open an account. I had just come from HSBC and that was probably the worse customer service I have received at a bank. I was already reluctant on coming here but Daniel was such a nice guy and provided excellent customer service. Super polite dude. Shout out to him.
-
December 2019 by CC H.
There's a reason this bank has such low ratings. First, not the bank's fault -- I'm parked, already in a rush, and this Chinese family double parks in front of me and jumps out of his car to make sure he is ahead. Ok fine. Second, as I'm in, there are 4 people in front of me. Ok, no problem, except there was only ONE register open! Third, this old lady at the counter took FOREVER! At this point the line was getting longer. Fourth, as we all thought she was done, she had to recount her giant stack of cash!! Seriously? The bank counted on the machine, then on hand, and you have to count it again one by one??? Fifth, she had to slowly separate them into stacks and put them in envelopes. Really!?? Ok let's say she's one of those who only-cares-about-themselves b****. Couldn't the teller say something? Like, excuse me Miss, can you count over there at the next register? DON'T JUST SIT THERE AND WATCH!! I think the bank's staff are too young. They seem inexperienced and lack customer service skills. Almost a half hour later, it's finally my turn. Quick 1 min withdrawal transaction and I was done. The bank is at a prime location, but I'll be avoiding this branch if at all possible. This all could have been avoided if a rep there noticed the long line of frustrated faces and stepped in to help out.