-
July 2024 by Leslie Aguirre
I have had a great experience with this Chase Bank, compared to other branches I have gone to. Their customer service is excellent! If you want to open up a new account make sure to meet with Coleman Lee, he is very nice, professional, and provides great customer service.
-
December 2023 by more boringinc
Not customer service oriented. Immediate response by staff was excuses how to not get it done rather than how to get it done. This was just a deposit. Another time screwed up on a simple wire transfer.
-
November 2023 by Lauren Hipskind
This branch will not answer their phone.
-
May 2023 by Kevin L.
There's a sign of loyalty when it comes to this bank. My first "big boy" bank that I got without my parent's recommendation was Chase. They've taken care of me well for over a decade. I've seen a lot of branches close and the customer service has seem to have gone down over the years. My most recent call with their customer service line wasn't exactly pleasant. Please keep the phone lines with actual English speaking / US based agents. We can't put customer service on the back burner.
-
February 2023 by Robert Elliott
When I went there was no wait for a teller. The staff was friendly and went out of their way to handle my transactions.
-
November 2022 by Marie Wry
They are back open. They were closed temporarily on 11/9/22 because their system was down. They are open today 11/10/22.
-
November 2022 by Flower M.
This review is specifically for the manager. Very bad and slow service. I wanted to tell someone about a scam/fraud on my account and no one was available to help! Went there at 9am and they made us wait until the afternoon to not help us!!! They made us wait and than told us to call customer service for scam/fraud on account!!! They could have at least helped us call for making us wait! Why they did not tell us that sooner! I do not know how that person became a manager! The manager did not tell us anything! Only the others helped us! Very bad service!!
-
July 2022 by Jeffy Gomez
In this branch of the tunas and the sea bird. In San Gabriel.calif. There is an employee named LISSETE. SHE IS RUDE AND ARROGANT. SHE HAS A VERY UGLY MODE. AND SHE IS A BAD EMPLOYEE. I DON'T KNOW HOW THEY HAVE HER IN SERVICE. AS A CASHIER. YOUR SERVICE DOES NOT WORK. BAD WORKER LISSETE. I WILL NOT GO TO THAT BRANCH AGAIN.
-
July 2022 by G P
the bank sales reps are very good at presenting you with banking options when opening the account, but its a little like signing up for cable....the salesmen are always great and make you want to sign up, but once you do, the people that take care of you, make you want to close your account.....lol.....they're not rude or mean, but they don't make you feel valued either....maybe they're good for personal individual accounts, but for business accounts, not happy at all with their service and will be closing my account shortly, after less than a year...not that Chase gives AF.....they don't.....we only have about $1m in our accounts, so we're small by their standards...they won't even bat an eye by losing us.....luckily, we haven't closed our other bank accounts yet, so we can easily transfer funds over and close the account without disruption....just have to use up about 100 more checks that we ordered, but don't want to waste, as business checks are expensive to print!
-
June 2022 by Upper C.
signing up for chase is like signing up for cable....the initial salesmen are always great, promising you the best service, personal attention, etc....but once you open an account and have to deal with robotic tellers, you realize you made a mistake. learned my lesson...we have a cash business, but only the owner of the business can deposit cash...employees are not allowed to deposit cash. smh. the salesmen never told us that. will close our account as soon as we use up our checks, that we spent $$$ on when we opened the account.
-
February 2022 by Ej M (e j)
Staff and management staff are the upmost professionals.
-
January 2022 by Michelle W.
I really do like coming to this bank and I plan on reopening an account in the future. Walking in, you are greeted immediately and offered assistance. The bank itself is neat and very tidy like their workers! They're all welcoming, friendly, and willing to help you out. At my visit, I was opening up an account here, because I was tired of using Bank of America. The person who helped me was thorough with explaining the process and which plans would be more preferable. He provided me cards, pamphlets, and more. I walked out pretty happy, until I realized that my medical insurance wouldn't allow me to save more than $2000. The workers are very professional and I have yet to have a bad experience here and will one day be back.
-
October 2021 by Vivian A.
COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is limiting capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it is a service animal. Parking: The parking lot for this establishment is decent. The parking spots are a bit small though. Some numbnut dinged my car today. Establishment & Staff: The bank itself is very clean, neat, and tidy. The staff here are very friendly and welcoming.
-
September 2021 by Dennis li
Thank you very much Dang
-
September 2021 by james coe
Very friendly tellers.
