Cathay Bank's branch is known for its friendly and helpful staff who provide good customer service. Visitors often mention the welcoming atmosphere, with staff greeting them promptly and assisting with various financial needs. The branch manager is described as knowledgeable, energetic, and pleasant, ensuring customers feel valued and well cared for. An employee named Anson received high praise for his expertise and patience in handling loan questions, especially for business loans. Customers appreciate the staff’s dedication, noting that their assistance makes banking easier and more efficient. One reviewer highlighted the importance of customer-oriented employees like Stella, who consistently provide excellent service, making each visit smooth and satisfactory. Despite busy times, the branch maintains a good vibe and reasonable wait times. Overall, Cathay Bank’s focus on people and service creates a positive banking experience, with well-trained staff committed to helping customers with their financial needs.
Visited this branch and found the staff to be friendly and helpful, especially Anson who was very knowledgeable and helpful. He answered my many loan questions with expertise and patience.
October 2025
I recently visited this branch. The staff were very friendly and greeted me at the door right when I walked in. I had the opportunity to chat with the branch manager and he was very helpful with my questions. Excellent customer service.
October 2025
Great bank to do business with. Anson at the bank was especially helpful. Had a few business loans and other financial matters taken care of by them. Highly recommended!
