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June 2023 by Angelica Garcia
My brother and I came into this location hoping to purchase new skincare. Unfortunately there was this extremely miserable lady working the counter, she was so rude and unhelpful I’m really not sure why this company would hire her and if she owns the store, why have this attitude?! I have never felt so unwelcome in my life. Save your money and time.I didn’t get the ladies name but she had a sloppy ponytail and the biggest stank face I’ve seen in a while, your energy was very draining hope you do better.
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June 2023 by Angie G.
My brother and I came into this store hoping to find some new skincare. Unfortunately there was this miserable lady working the counter that was so rude I did not want to ask anymore questions. I've never felt so unwelcome in my life! Just horrible customer service, save your money and your time.
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August 2022 by ZHE SUN
Please do not buy anything from this store!I bought a skincare serum and found it is expired, and it smelled bad. I returned to the the store and ask her if she could return or exchange it for me. She said it is impossible and refused to return or exchange. Terrible experience! Please do not waste your money here!
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August 2022 by Ivy Truong
the worker was super helpful with skincare and makeup products
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July 2022 by Jenna Moore
The only lady in the store was beyond rude. The second I walked in, she was on the phone. She hung up and said “there’s a customer, I’ll call you back” in an annoyed manner. I asked her for help with a face wash and toner set and she rolled her eyes and SLOWLY made it over to me. She then had the audacity to tell me the prices were listed on the shelf. I was not asking for the price, if I was, I can read. Would not recommend
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March 2022 by Mindy R.
I walked into this skin care store because my previous go-to store had already moved to the Santa Anita mall.There was a specific Sulhwasoo product that I was looking for. I had entered the store on a Saturday afternoon and it was literally empty. I never got any form of greeting, just the employee sitting on the chair scrolling through her phone. I went up to her to ask a whether they had a specific product and she straight up said no. Since the sign outside the store had listed Sulhwasoo products I thought it was weird that they didn't have one of the most popular items. I asked if there was anything similar, and she gave me something on the display shelf. After I compared the two, I handed it back to her, and pointed for me to put it back myself. This place is just not the right store to be shopping at. The employees don't care and have a rude attitude.
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May 2019 by Myrna R.
Never again - owner is rude and doesn't appreciate customers. Doesn't appreciate paying customers. Will never come back here again and don't recommend people spending their hard earned money here.
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February 2019 by Kathie N.
I love shopping here for skin care products, shampoo, and makeup, not that I make it a habit of putting on makeup a regular basis. The staff is friendly and know their products pretty well. For someone like me who is a skin care dummy and makeup novice, the staff here are nice and patient enough to walk me through their product lines. The products themselves are tested to avoid allergic reactions. If you need help, the staff is more than happy to show you a sample of their products that would be suited for your skin type, etc. They have special promotions from time to time. I suggest signing up for membership so that you can rack up points and keep a order history for reference. If you are from out of town you can always order by phone and they will ship you your order.
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October 2018 by Shanny J.
Just bought some skin care today, the service was alright just followed us around and answered what we asked. The reason why I give this place 3 star is because the samples that the rep give me was expired. I got 3 sheet masks and ALL of them are expired and one was them was expired in 2017!!! Thank god I looked at it before I used it. I understand those are freebies but come one I rather not have those than find out later that it was expired. I will just stick with what I bought forget about hoses free samples.
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September 2018 by David Kim
Not bad
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July 2018 by Lisa P.
They have the worst customer service ever their face always looking all mad . Walking in to buy lipstick and they don't even greet you. And also when you ask them a question they aren't even happy to answer it's like they don't even want to talk to you and they have a look on their face like your d*** or something. I will never shop there again I shop at the one at the Atlantic square, at least the girls there are helpful and super friendly. Oh another when you leave they think you don't understand that they are talking about you in Chinese!!! how rude this is America speak English.
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July 2017 by Mary Hong
I've been here 3 times now and am surprised at the one bad review. Every time I've been here, I've gotten attentive customer service and had all my questions answered. I feel welcomed while I'm looking at the products.
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March 2017 by Jamie Lee
Bad service. The shop assistant was super rude. Definitely not coming anymore.