ZARA

Most Recent Comments

• November 2024 by Đặng Hoàng Long
  This store has become my favorite place to update my wardrobe. They have a wide selection of fashionable clothes at reasonable prices.
• November 2024 by Tina Beamon
  Always great finds !
• October 2024 by Rorgan Neal
  Clean store!!!!
• October 2024 by J S
  Store is supposed to close at 8PM. There’s a “security” guard at the main door at 7:30PM, telling people that they close the store at 7:40PM, even though it’s still 7:30PM and the store is not supposed to close until 8PM. Just go to the Zara in union square instead. Better service.
• September 2024 by Anya Od
  My favorite store to get dress fabulous
• September 2024 by P J
  Bad attitude, rude and bad service.
  
  I came here on Wednesday evening 8/21 for returning my order and got bad experience with the lady curl hair, wear glasses who work at cashier.
  
  I waited in return order line while she serviced with one customer. She took time so long about 10mins since nobody in purchase line and only me in return line. When she almost finished, there has 3 more customer coming in purchase line and she took care them first. I still waited with patience and expected that she would call me the next person.
  
  Then while she almost finished with the 3rd person, there had 2 more and 1 more in purchase order line. She called them and serviced all of them, kept chatting and took time so long til nobody there only me, then she just called “next customer” and never made eye contact or said anything to me.
  
  I waited around 20-25mins and was wondering then asked her if normally Zara give priority service to purchase order line first. She said “Yes and I work only one person”. I told her that I don’t think so cause I have been to many locations of Zara, even there has only one worker, they try to switch giving service to customer between purchase and return order line.
  
  I asked her if she knows I waited so long about 20mins. She made her face overacting and said “really” “I did with my best and can’t tell who come first unless customer would let each other to go first and said like oh you can go first”
  
  I said “but you can noticed that who come first and call your next customer” She acted bad attitude and said with her smile “oh sorry”.
  
  After she finished my return order, she said “You all set with YOUR PRIORITY”. I can’t explained all that how rude she is.
• August 2024 by Guillaume Alexandre
  a dress displayed on sale for $39 on the shelves. arrives at the checkout the promo is no longer valid. an error is possible but the kindness to explain it is not prohibited
• August 2024 by hiba elhouta
  The young lady with black hair and a short fring was so rude. She called me to pay and then she left the cashier and went to the back side and when she cames back she started organizing the hangers instead of helping me and when I asked her to put my pant in bag she didn’t even organize it and when I asked she was like you’re in a hurry.
  Bad customer service, unprofessional and impolite girl.
• July 2024 by 함승문
  It feels like the growth here is not well managed. Clothes are just lying around.
• July 2024 by Satarupa Chakraborty
  Why don't you have sizes!!
• July 2024 by Sam Jackson
  Poor quality clothes, terrible staff
• June 2024 by Janet orozco
  Had a horrible shopping experience. My husband and I went into Zara yesterday sunday on lovely mothers day around 2pm. An employee kept following us around and even attempted to have small talk about the items we were trying on. She seemed to be following us around because every floor we went in she was there around us. It made us uncomfortable and as if she thought we were shoplifting. At the counter the cashier did not greet me either, I was the one to greet her first. During my checkout process she had me reach over for the receipt and the same employee that was following us around the store went up to her and asked how much my total was. This gave me the overall impression that she was following me around with the idea that my husband and I were doing something sketchy. Very unprofessional.
• June 2024 by Florence Zagruzny
  Pretty bad representation for the brand. One single register open in the entire 3-story store at peak time on a Saturday. After waiting for some time, we asked whether it could be possible to open a second register (there were many employees around). Was met with a lot of attitude for this request. Also very messy - e.g., fitting rooms had clothes scattered all over the floors
• June 2024 by Christian Anthony
  I like this Zara. The staff and door man are all friendly. I'm always welcomed when I enter the store and sales associates are always attentive. Living in San Francisco, it's best to get your items shipped to the store, due to a mass of packages being stolen by other people who find it amusing. I'm glad Zara has the option to ship into store. And no delivery fee!!! Win win for me.
  
  Whenever I go to pick up my items, the sales team are always friendly and don't act as if they are above people.
  
  I love Zara.
• April 2024 by Alejandro Isaac Leon
  It’s whatever now here. The old manager was literally a queen bee that hired high quality workers with people skills and an eye for fashion. Sad to see what Zara stores are becoming in San Francisco.