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January 2024 by Chloe Li
Bad service and trying to rip you off with high price. I got a flat title and called them the whole day and every time they say there’s no space and I have to come late. Finally tolled my car to them around 6:30pm. They said they can’t fix it because it’s 6 year old and too old, I need to replace all four of my tires even the other 3 not showing any issues. They gave me $900 quote to replace four tires and reluctant to give quote just to replace the flat one. I searched online and it only cost &400-700 with many tire options you can choose from at other times places like Costco. If I knew I would toll my car to a tire place to replace one timer or all four, would save much more time and hassle. Plus the people are grumpy and rude, another reason to avoid this place.
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January 2024 by S. Owais Ahmad
Other than the slight wait at drop off and pick up - I was extremely impressed. It didn't translate straight away, but at pick up I was extremely impressed with the sales associate knowledge and appreciation of cars. I enjoyed the information shared with me, and what I overheard (other customer conversations) the recommendations were extremely accurate and money saving. I also appreciate how well the shop folk did their job, I witnessed some of their work and it was more akin to a professional / specialized shop.
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January 2024 by Tamara Johnson
My appointment was scheduled for 2pm. Unbeknownst to me when the appointment was made, I'm talking to someone at a call center. Arrive at 1:50pm. I was told they were running behind. At 4:06pm I'm inquiring about how long will be before my vehicle is ready. Unbeknownst to me I'm talking to the manager. The guy who checked me comes to the counter and says he'll find out how much longer. He tells me 90 minutes. Of course I asked why is this taking so long when all I'm getting is new tires. He sarcastically says he told me they were running behind. 5:30pm and my car is still not ready. I asked to speak with the manager who all this time has seen me inquire about my car and has saw me waiting most of the afternoon. When I express my frustration he then goes and tells his people to start working on my car.They started putting on my tires at 5:40pm and was done by 6pm. I waited 4 hours for a 20 minute service while regular customers came in off the street and were serviced right away.
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December 2023 by LadyJ
Steve provided exceptional support regarding the issue with my four tires over the phone, maintaining open communication for two days until I could have my car towed. His genuine concern made me feel valued, and as a result, Wheel Works has become my preferred destination for oil changes, tires, and all my automotive needs moving forward.
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December 2023 by Alex Levin
Excellent customer service and prices. Chu, Steve, Kai and the others are always professional and friendly. They also stand behind their service 100% and have great deals on lifetime alignments, rotations, etc. Yes, they get busy so sometimes there's a wait.Highly recommend!
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December 2023 by Lawrence Rhodes
They do very good work, but are very busy because of it. 4 stars isn't fair, but 4 hours for alignment and tire rotation is a long wait. I bring a lawn chair recliner and do email while waiting. At least I get something done with the time.
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December 2023 by Danielle Garrido
Unethical sales tactics- Will try to get an unnecessary sale out of you if they think you don’t know anything.Went in with a flat tire; just wanted it repaired. Associate told me he can’t fix the tire because my “tires are worn and I ‘shouldn’t’ patch a worn tire.” Tried to sell me 4 new tires and insisted multiple times they were having a sale. Asked him to prove it and he hands me a measurer and tells me to check myself. I told him that was unnecessary today and just switched out and used my spare (he also told me I only have an emergency spare-I have a jeep with a full-and that I shouldn’t leave as it wasn’t good for the car) to get to another shop.Measured my tread and also had another shop check after, we both agreed tires have some wear left in them (5/32”) and replacement was not urgent. If you are looking for trustworthy service recommendations, don’t go here.
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October 2023 by Kevin W.
Brought car in for new tire. Upon pick up noticed that the brand new rim was scratched up in various places where they installed the new tire. Employee came over and spewed one excuse after the after - and finally stated "the other rims are ok" when they did not touch the other tires. No responsibility for their poor workmanship. Poor customer service. We drove off very dissatisfied with their sloppy workmanship and lack of customer service -- this guy named Paul should be fired for his asinine attitude to a paying customer.
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October 2023 by Larisa L.
Worth experience ever. Dropped my car at 9 am for oil change. Was told will be done by 5 pm. At 4:30 pm arrived at the place. Told that has to wait till 7 pm. Received a phone call at 5:40pm asking if I can leave my car till tomorrow. Waiting all day for easy oil change and still service was not completed very disappointed and would not recommend the service to anyone.
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October 2023 by David Ramsay
Great service and great value. Tire install, balance and 4-wheel alignment for a fraction of the cost of the car dealership.
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October 2023 by Corneel Willem van der Pol
Got my wheels replaced here. I have a good experience, folks were responsive, got quotes on time in my email inbox and also the repair itself was the on the same day.
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October 2023 by Alan Rith
The staff are nice and had my tires fixed. A very satisfactory of customer service.
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September 2023 by Jessica C.
I have been using their services for 10+ years. I also believe giving people the benefits of doubts, supporting local business. I never wrote anyone subpar reviews. However, in this case, I feel obliged to share my experiences. Yesterday they recommended me replacing the wiper blades. I trusted them so did it. Guess what? I went back to look at my record. I realized they just replaced my wiper blades last Dec (9 months or 7,000 miles ago). When I called them up to clarify, they said "we just recommended it, it is your decision, not ours". Based on this experience, how can I ever trust their "recommendation"? At the end of the day, it's not a big sum (about $60+). but the trust is lost!
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September 2023 by Jessica Sterrett
I had a great experience at wheel works! Dropped my car off on a Sunday morning bc my tire kept losing pressure. A couple hours it was ready! Friendly staff and great prices! I would return
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September 2023 by Alan D.
Made an appointment for a tire rotation at 8:00am, came at my allotted time and ended up having to wait 5 hours just to get the service done. This has occurred on multiple instances where I had to wait 4+ hours for a tire rotation, and when I asked for any updates, the gentleman at the counter would brush me off and avoid giving a clear answer as to why this is taking so long. Not only that, but I witnessed the workers remove the four tires from my vehicle then leave without returning to complete the work for over an hour. They did not even notify me when my car was complete, I had to ask them.