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February 2024 by Jimmy Brian Jennings
NEVER BANK WITH WELLS FARGO !!I’ve been sitting in the lounges area of this wells Fargo bank for 29 minutes and not one worker has asked me what i need, this place is a wreck NEVER BANK WITH WELLS FARGO !!
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January 2024 by Yair Sida
There's a shining star named Gina who deserves not just five stars but more. In my extensive experience with customer service, encountering genuine and high-quality service is rare, and Gina stands out. Her unique personality and genuine care are truly exceptional.Despite being 30 minutes late for our meeting, when I called Gina to reschedule, she graciously welcomed me, sacrificing her lunchtime. This level of respect is something you don't see often.Throughout the process, I expressed my skepticism about the application's approval since I had faced rejections before. However, Gina worked her magic, and to my surprise, we got approved in just three minutes. I am incredibly grateful for the opportunity to work with Gina. Thank you so much; you truly are the best!
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December 2023 by salama bazaar
Worst service. California Wells Fargo Bank they have best customer service 5 stars. This bank even I made appointment now they are telling me they cant able to help me.
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November 2023 by Lesley Ann Thomas
Last customer of the day and treated like I was the first! Thank you... Paid my rent on time! Lol!
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November 2023 by L G
This review is for 5 star (i would give it 6) service from Gina. Prior to visiting this branch, I've visited another branch who told me they couldn't help me and I need to call the Customer Service helpline. After calling the Customer Service helpline, they told me they couldn't help me and I need to visit a branch. After being bounced around, i decided to give it another go went to the 2 Grand Avenue branch. Gina listened to my issue, was understanding and went above and beyond to help and find a resolution. The most amazing service i've received from a bank and highly recommend Gina! Thank you Gina!
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November 2023 by Sonae Delahanty
Writing this review specifically with my experience with Tamara - an absolute please to work with. I was extremely stressed when coming in and she was very patient with me, understanding and really went above and beyond to help me. Thank you!!
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September 2023 by Jeyem V.
THIS IS MY BANK FOR 12 YEARS NOW. Opened one in the South San Francisco Branch and Kathy took care of me. My cousin referred me to her. Very pleasant and happy person. She is retired now. Then, most of my transactions/ request now is in this branch. Gina, always there poised to help me in my needs. Consistency is the key. Am pleased. Thank you WellsFargo for the years of service in my needs. Hopefully to build more blessings to my financial status and you always there for me. Manifesting great fortune to you and your staff / family. Stay strong always. Again, thank you very much. JM
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August 2023 by Rawad Algharbi
Customer service is terrible . Charging fee for deposit and change coins , only this location. Never happened to me only there .
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August 2023 by Gail J.
The teller is nice enough, but seriously! Only one window open at lunchtime?! I've been in line for 30 min and there are still 2 people ahead of me. There were 3 other guys behind the glass, but they left without opening another window. Grrrr!!!! So frustrating!!!!!
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July 2023 by Olga D.
MARKO WAS DISRESPECTFUL AND IGNORANT TO US. We came to the branch on 2 Grant Ave to open a joint account and get financial advice on investments to make a transfer from another financial institution. Inside the branch, everybody was busy, there were a lot of customers waiting to be helped. And I saw one employee, Marko, with an iPad in the lobby. When I came up to him with my family to obtain information, he cut me off and said "Someone will be with you shortly. Sit at the red chair," and he pointed his finger at the red chair. That was humiliating and disrespectful ! As we sat on the "red chairs," in +-15 min., noon, the pointing guy left the branch with his backpack and a scooter ! Customers to the tellers were upset, because the long line was not moving at all. There were only two tellers. I felt really bad for those tellers, they got yelled at. And there was no manager nearby. After 45 minutes, it was obvious that no one was going to approach us... we left exhausted, humiliated, tired and stressed out. We went to another bank where we received the full 100% customer service from A to Z.
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July 2023 by Hazem Gamea
Over 20 people in like and only two windows open on a Friday ?
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May 2023 by Alex Rosales
I went to Wells Fargo Bank to work on Thursday they need a security.
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January 2023 by Jorovie Muñoz
Very good Wells Fargo branch, love the building's design and its a very good place to withdraw cash
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November 2022 by Nutthanun Trongjaianan
This is the second time of my wonderful experiences from this location. Thank you to Ms. Gina Cebrera for her amazing support to me. She support me with her enegetic service mind. I really appreciate it. If i can give more than 5 stars, I would like to.
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October 2022 by Alina Ortiz
Customer service is terrible! Only taking appointments to open an account when it says they’ll take walk ins. Lady was rude over the phone and very unprofessional. Don’t waste your time!
