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February 2024 by Camil H.
Wells Fargo does NOT have customer service It is customer's headache. Now Wells Fargo seems to be hiring ECMO to threaten the customers instead of solving their complaints. I am complaining here because I was ordered by an ECMO JAMIE H. not to complain to Wells Fargo. I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me. The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations. I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address. I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented. In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue. On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo. Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue. The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues. The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue. After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD. Remark: here are some of the descriptions of the ECMOs Duty as posted in th
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November 2023 by Avery A.
I lost my job, because of Wells Fargo having failed to follow due diligence and perform their duties properly. They did not hire a qualified, respectable and responsible vendor to perform the repossession that ultimately left me being physically harmed by the agent (*and the worst I did was leave a hand print on his truck, which he hit me with unprovoked). I've been seeking mental health treatment since 2019 and the progress I made was dashed after such a horrendous assault. I tried to find justice, but Wells Fargo's Corporate Office chose to deny my right to appeal their decision, when my loss of a job prevented me from being able to stay in contact with them. I tried to work the details out with customer service, but Wells Fargo had allowed me to speak to different representatives over the years that (*I've recorded) incorrectly and inappropriately providing me answers about my own car payment. - I was misinformed by the bank about THEIR LOAN that I PAY to where this has happened twice now. Oh, and to really get things started: It took two repos. TWO REPOS. FOR WELLS FARGO. TO REALIZE. MY ACCOUNT INFO WAS ALLLLLL WRONG. I'm leaving this here, in hopes that if Wells Fargo continues calling me daily and harassing me, adding further stress and anxiety to the sleepless nights they've created and the financial pit I'm being buried in - that a lawyer will help me and get justice for the wrong that happened to me. You're on notice, Wells Fargo. That letter you sent me was worth nothing since you didn't take the time to see these photos. I wonder what a Judge would think actually?
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November 2022 by Terry W.
I had someone post a fraudulent claim on my account. They handled it like they said they would but what is stupid on Wells Fargo part is in stead of them over nighting me a new card I now have to wait several days for the new one to come in.
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June 2022 by Diane S.
Been with WF for 35 years. And for the Most part they have been great. However I am wondering now . This incident earns them barely 1 star. Wish I could do zero. I am very disappointed in WF in regards to this matter. A claim involving over $400 I reported 3 months ago is still pending. How it can take that long to "investigate" I don't know. I gave all the proof (receipts) they needed to see that I was charged twice for the same transaction. First by debit card and then by credit card + a cc fee . The merchant claimed they didn't get the funds from WF through my debit card. Yet I showed it did and WF showed it. But the merchant's clerk claimed she didn't it. Because it was a time sensitive matter I had to pay with my credit card. The credit card went through fine, she got that. But not the debit card payment. Hmmmm! Not my problem the merchant didn't get the funds from the debit side. That is between WF and the merchant. My side should be done and me credited, case closed.
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December 2020 by Michael Park
Years ago, Wells Fargo merged with a financial institution that did a sloppy job foreclosing on a property that eventually ended up being my property and home. That poor quality work led to the prior owner sensing an opportunity and hiring an attorney to sue me out of my home. I reached out to Wells Fargo for help since they coincidentally and ironically are the holder of my mortgage. Their legal department immediately stonewalled me. Fortunately, I was able to dig up my title insurance policy and they secured an attorney that led to a ruling in my favor. May I also mention that Wells Fargo's legal department piggybacked on the attorney's work instead of doing any heavy lifting themselves. I consider this institution callous, lazy, inept and that they haven't come very far from their days of fraud. Please keep reading for the pretentious response they'll give in response.
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December 2019 by Wesley Hall
Just wanted to add my 2 cents. Every time I call I get an automated bot to talk too. It is getting better, but it's just a bot. And it's still quite stupid. I got what I needed but I hate talking to bots. You have to speak plainly and monotone. Or repeats itself as if you never spoke. Down with bots, down with bots.Oh and I paid off my credit card last month and they charged me interest. Of course I called and they gave me some lame excuse. Now that call was at least a human who then reversed the charges, as a courtesy.I know the 72k I charge every year and my 100k Mortgage are nothing to Wells Fargo, but I am looking elsewhere.
