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November 2023 by Lydia Bundy
I have been a WellsFargo customer since 2009, and my accounts were closed without any electronic notice while I'm traveling overseas and have no way to receive paper notices. I was told by a customer service representative that my remaining balances will be sent via paper check to the address on file, but that means that I have no access to the much needed cash to pay my bills or student loans -- or even buy a plane ticket home. This is the worst situation I've ever been in with regards to any business or bank, and now have to beg and borrow money from friends and relatives until I get access to those funds in the paper check, which I hope doesn't get stolen before I get to it. I would understand if my accounts had been blocked after attempts to contact me via snail mail and I would have had to call to get them unblocked -- or if there had been some sort of notice in the app when I logged in any time recently or an email, phone call, or something -- anything -- before the accounts were closed. But no -- the bank's actions are completely unacceptable and have created extreme hardship for me, my family, and my newborn baby, who are now stranded overseas with no access to my cash.
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November 2023 by John Wade Johnson
Wish I could give -500 stars. They closed down my account after promising me they would not close it down and screwed up my mom on getting her disability check. This makes the 2nd time they have screwed me and my family up on our accounts. The 1st time is when they closed my fiancee's account down for no reason at all. I will not ever do business with Wells Fargo again. This bank is the worst bank I have ever done business with. They really need to go out of business.
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November 2023 by Avery Anderson
I lost my job, because of Wells Fargo having failed to follow due diligence and perform their duties properly. They did not hire a qualified, respectable and responsible vendor to perform the repossession that ultimately left me being physically harmed by the agent (*and the worst I did was leave a hand print on his truck, which he hit me with unprovoked).I’ve been seeking mental health treatment since 2019 and the progress I made was dashed after such a horrendous assault.I tried to find justice, but Wells Fargo’s Corporate Office chose to deny my right to appeal their decision, when my loss of a job prevented me from being able to stay in contact with them.I tried to work the details out with customer service, but Wells Fargo had allowed me to speak to different representatives over the years that (*I’ve recorded) incorrectly and inappropriately providing me answers about my own car payment. - I was misinformed by the bank about THEIR LOAN that I PAY to where this has happened twice now.Oh, and to really get things started: It took two repos. TWO REPOS. FOR WELLS FARGO. TO REALIZE. MY ACCOUNT INFO WAS ALLLLLL WRONG.I’m leaving this here, in hopes that if Wells Fargo continues calling me daily and harassing me, adding further stress and anxiety to the sleepless nights they’ve created and the financial pit I’m being buried in - that a lawyer will help me and get justice for the wrong that happened to me.You’re on notice, Wells Fargo. That letter you sent me was worth nothing since you didn’t take the time to see these photos. I wonder what a Judge would think actually?
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November 2023 by Avery A.
I lost my job, because of Wells Fargo having failed to follow due diligence and perform their duties properly. They did not hire a qualified, respectable and responsible vendor to perform the repossession that ultimately left me being physically harmed by the agent (*and the worst I did was leave a hand print on his truck, which he hit me with unprovoked).I've been seeking mental health treatment since 2019 and the progress I made was dashed after such a horrendous assault.I tried to find justice, but Wells Fargo's Corporate Office chose to deny my right to appeal their decision, when my loss of a job prevented me from being able to stay in contact with them.I tried to work the details out with customer service, but Wells Fargo had allowed me to speak to different representatives over the years that (*I've recorded) incorrectly and inappropriately providing me answers about my own car payment. - I was misinformed by the bank about THEIR LOAN that I PAY to where this has happened twice now.Oh, and to really get things started: It took two repos. TWO REPOS. FOR WELLS FARGO. TO REALIZE. MY ACCOUNT INFO WAS ALLLLLL WRONG.I'm leaving this here, in hopes that if Wells Fargo continues calling me daily and harassing me, adding further stress and anxiety to the sleepless nights they've created and the financial pit I'm being buried in - that a lawyer will help me and get justice for the wrong that happened to me.You're on notice, Wells Fargo. That letter you sent me was worth nothing since you didn't take the time to see these photos. I wonder what a Judge would think actually?
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October 2023 by L S
Worst banking experience ever, find another institution. 4 years here was the biggest mistake I could’ve made. They will take your money and not tell you why so that you have to call and find out. Find another bank!
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May 2023 by tom heine
wells fargo is annoying. I am ready to switch cards.They have a new thing where you have to go to the branch to enable your credit card.They don't tell you that up front, they just send the card to you, they require you to do all the normal steps to enable it, (including a text message sent to my phone), then I got the message that I need to call customer service to enable it.So, I get on the phone with customer service, and they say that I have to go to a bank - any bank, (not just wells fargo) show my ID, and they will authorize it. I said "are you sure ANY bank". "yes, positively, ANY bank"So, I go to the closest bank, ask them about it, they look at me like I am from Mars. They never heard of that type of authorization for credit cards.So, I then drive to the closest wells fargo branch (10 miles), they never heard of it either. Luckily, the branch manager said she would call for me and after about 10 minutes on the phone with HQ, they figured it out and enabled my card.
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April 2023 by Ricky
I had a very good experience at wells fargo. I openned an account with no problems. They guided me thru the whole process. And they aproved my loan in days.I recomend wells fargo business. If you have problems with a branch. Just go to another one. So far no othe bank has being so friendly when it comes to a loan.Wells fargo is the one.Good luck!
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April 2023 by the blogger
I had a very good experience at wells fargo. I openned an account with no problems. They guided me thru the whole process. And they aproved my loan in days.I recomend wells fargo business. If you have problems with a branch. Just go to another one. So far no othe bank has being so friendly when it comes to a loan.Wells fargo is the one.Good luck!
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April 2023 by Sounders FC
Worst customer service experience with case specialist Jo S. Don't waste your time and specifically mine as a customer with a Copy and paste response.
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December 2022 by Dareus Dawson
Hard to get a resolution to my online problems with my card
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November 2022 by Terry W.
I had someone post a fraudulent claim on my account. They handled it like they said they would but what is stupid on Wells Fargo part is in stead of them over nighting me a new card I now have to wait several days for the new one to come in.
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July 2022 by john wiebe
I have been a customer for years had a credit card also open up a checking account several months ago they decided they wanted to close my checking account I said okay fine whatever when they got ready to close my credit card account they did not notify me humiliated me when I was trying to pay a restaurant bill because the card was declined when I checked into it I found out my account have been closed without notice and they also snatched My Rewards points which was not a big deal and only have like $20 in there but I just find it a horrendous that a company like that feels the need to Steel twenty bucks from the average person that is pretty low I called they said I would get a call back no one has ever called me back I promised them an honest review if I didn't hear back from them and here it is
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June 2022 by Rune Cuthrell
I am literally ready to sell my home and move so I no longer have to deal with this god-forsaken bank. I cannot say enough bad things about how terrible the service is. They have tried to overcharge me $2700 two times and are currently showing my principal amount due is more than my initial loan, which is literally impossible.
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June 2022 by Diane S.
Been with WF for 35 years. And for theMost part they have been great. However I am wondering now . This incident earns them barely 1 star. Wish I could do zero. I am very disappointed in WF in regards to this matter. A claim involving over $400 I reported 3 months ago is still pending. How it can take that long to "investigate" I don't know. I gave all the proof (receipts) they needed to see that I was charged twice for the same transaction. First by debit card and then by credit card + a cc fee . The merchant claimed they didn't get the funds from WF through my debit card. Yet I showed it did and WF showed it. But the merchant's clerk claimed she didn't it. Because it was a time sensitive matter I had to pay with my credit card. The credit card went through fine, she got that. But not the debit card payment. Hmmmm! Not my problem the merchant didn't get the funds from the debit side. That is between WF and the merchant. My side should be done and me credited, case closed.
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April 2022 by Kermit Rodriguez
Terrible " costumer service " they will not help me with my situation. Every person I talked to kept passing the ball until finally one person said that no one could help me. Something as simple as depositing a check has turned into a nightmare. They have my funds but they will not release them for 10 days. Same check from the same company from the same bank that I have deposited for the past 4 years.
