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September 2023 by Bagaoisan Mulawin
I used to see like four windows open and now they are down to 2 open windows. ?
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September 2023 by Jeyem V.
THIS IS MY BANK FOR 12 YEARS NOW.Opened one in the South San Francisco Branch and Kathy took care of me. My cousin referred me to her. Very pleasant and happy person. She is retired now. Then, most of my transactions/ request now is in this branch.Gina, always there poised to help me in my needs. Consistency is the key. Am pleased.Thank you WellsFargo for the years of service in my needs.Hopefully to build more blessings to my financial status and you always there for me.Manifesting great fortune to you and your staff / family.Stay strong always.Again, thank you very much.JM
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August 2023 by Gail J.
The teller is nice enough, but seriously! Only one window open at lunchtime?! I've been in line for 30 min and there are still 2 people ahead of me. There were 3 other guys behind the glass, but they left without opening another window. Grrrr!!!! So frustrating!!!!!
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July 2023 by Olga D.
MARKO WAS DISRESPECTFUL AND IGNORANT TO US. We came to the branch on 2 Grant Ave to open a joint account and get financial advice on investments to make a transfer from another financial institution. Inside the branch, everybody was busy, there were a lot of customers waiting to be helped. And I saw one employee, Marko, with an iPad in the lobby. When I came up to him with my family to obtain information, he cut me off and said "Someone will be with you shortly. Sit at the red chair," and he pointed his finger at the red chair. That was humiliating and disrespectful !As we sat on the "red chairs," in +-15 min., noon, the pointing guy left the branch with his backpack and a scooter ! Customers to the tellers were upset, because the long line was not moving at all. There were only two tellers. I felt really bad for those tellers, they got yelled at. And there was no manager nearby. After 45 minutes, it was obvious that no one was going to approach us... we left exhausted, humiliated, tired and stressed out. We went to another bank where we received the full 100% customer service from A to Z.
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November 2022 by wipatchada trongjaianan
Thanks to Gina, a banker, for very impressive services and offering the best solution gor customer ?
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September 2022 by Achille R.
Waited 30 minutes in line because they only had two windows open at peak hour. I wanted to buy foreign currencies and when I finally got to talk to a cashier they informed me that Wells Fargo branches do not have any currency reserves anymore and currencies need to be ordered ahead of time. Then as a fallback they gave me the address of a CXI location that has CLOSED permanently... what a waste of time to work with this bank.
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April 2021 by Damon W.
This location has officially become my Wells branch. I've gone in a few times recently and have received excellent service. Namely, from the manager, Brittany Francois, and the banker she paired me with, Gina Cabrera. They both have went out of their way to make me feel welcomed and valued as a customer. Thanks again. See you soon!
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December 2020 by Andrew D.
Long story short, had a question about my account. They wouldn't even ask what it was, only said I have to wait outside for up to 15 minutes. There was at least 12-15 employees and only 4 customers I could see. The blonde lady kept coming out with an attitude saying "maybe you should have made an appointment". Wouldn't even listen to me when I tried to ask if I could see a teller. I waited for almost an hour and saw those four customers leave and even less customers come in. The only response I got when I tried asking if a teller could help was once again "you should've made an appointment" as she rudely closed the door! I just had to walk away.
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November 2019 by Ray Lemar
The customer service is always great, however the upper management is on the shady side, so you have to keep a close eye on them. Great location and plenty of ATMs all over the country.
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November 2016 by Raven Self
Excellent and very friendly service. No hassles and free water while u wait or do your business. Awesome brokerage account advisors.