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September 2024 by Molly Strasser
Had a pre-scheduled vaccine appointment, 20 min after the appointment was supposed to take place I asked how much longer the wait would be. The woman behind the counter was then incredibly rude. When I said I’d have to cancel my appointment since there would be 10+ more minutes wait, she ranted about how “doctors offices are never on time” for the entire time until I was out of earshot.
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August 2024 by Timothy Hunter
The worst place to get your prescription, the pharmacy technician is rude and is always in a bad mood and hates answering any questions. We really need a local pharmacy in the marina!
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August 2024 by Ashley Chang
Rude and extremely slow.
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June 2024 by Lixia L
If you can get your meds anywhere else, I’d highly recommend that instead of getting your meds here. I’ve had pharmacy staff literally lose track of my prescription that was filled on a few occasions and had to wait another 1-2 days for them to order more of that same medication. No joke, I’m standing here for half an hour waiting for them to look high and low only to tell me I’ll have to wait on a new order.
If you happen to use the Walgreens app to fill your meds, huge mistake to do that with this location. I would fill them on the app a few days ahead and many days after my refills are due, no update on the app. I had to actually call and ask before they realized I requested a fill and for them to start working on it. I mistakenly relied on the convenience of the app and had many medications delayed due to this oversight.
One of my meds are never in stock, so I usually now call a 1-2 days in advance for them to order it for me so they can fill it when I’m due for the refill. Well I asked Monica to help with this request and was told I’m too early call back the day it is due and we’ll fill it then. But how does that make sense when you NEVER have this med on hand and have to order it? She says you’re suppose to have enough to last you until the refill is due but if you have to order it and every time, is not always delayed by 1-2 business days every month? Most pharmacies will check to see if they have the med and if not, will order it for you a day or two in advance so you have it on the day the fill is due. Well not here.
Honestly would not come here unless you want your meds to be delayed all the time and even lost. After Monica lectured me for the last time when I tried to explain this, I’ve had enough. I got all my meds transferred out of there. I should’ve done myself a huge favor and done this a long time ago.
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October 2023 by Hessam
Incompetent people work in the pharmacy here. Have fun
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October 2023 by Ellen M.
This review is for Mei. She went way beyond my expectations in locating a product I needed. We couldn't see it on the shelf and so I left the section we were in to pay for my other products. While up at the checkout line, Mei suddenly appeared! After I had left her, she continued looking for that product and found itMost employees would have stopped looking for something when at first glance it seemed not to be on the shelf. The fact she was tenacious and cared enough to find it for me was now worthy Mei is a gem!
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October 2023 by Zach B.
Worst pharmacy I have ever had to deal with. Twice now my prescriptions have been "in processing" over two days. Impossible to get on the phone with someone who can help. Just horrrible
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September 2023 by Maddy K.
Longest wait ever at the pharmacy. Every time. I waited 45 mins on a random Wednesday for a prescription that isn't controlled. It wasn't even packaged. It had been called in 2 days before. I'm writing this while waiting for my flu shot
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March 2023 by Ana S.
This has to be one of the worst pharmacies I've ever had to deal with. Every month I have the same issue with one of my prescriptions and am left for days without it. Every. Single. Month. I can't tell you how stressful that it. Only 2 people at this location actually know what they are doing and are able to handle problems that arise. And of course those 2 people deserve time off so when they're not working god forbid something go wrong. They are constantly hiring and training new employees yet always understaffed.I don't typically like to write negative reviews but I have yet to have one positive experience here.
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November 2022 by Peter J.
After living in the neighborhood for 10+ years I have to say this place has gone down the hill and hit rock bottom. Many of the employees are actually nice so it must be management. Today was my worst day there because of a security Gard that believes he's above the law and everyone and can intimidate and do and say what he wants. He will threaten with all sorts of things because 99% will back off. But when challenged by someone who knows his rights, he came up a bit short. Sad part is that he probably doesn't work for Walgreens but they get the bad reputation. Definitely not your friendly neighborhood store anymore.
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November 2022 by Greg F.
The main store is fine... clean, well stocked, nice personnel, etc. No problems at all. 5 stars. Can't say the same about the pharmacy. The people are basically nice, no real complaints about them. But there aren't enough of them. It's absolutely normal to see 4 or 5 people in line for one window (second one is never open), and the line moves so slowly. And even when you get to the window, it still takes way too long... so many steps, SO SLOW! Not doing this anymore. I'm going to find an online delivery.
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October 2022 by Jennifer L.
I was on hold with the pharmacy for 20 minutes. I had one quick question that required a yes or no answer. They have picked up the phone and put me back on hold 10 times already. Don't try to call!
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September 2022 by I am
As with most Walgreens, well taken care of and responsive staff. This is the first Walgreens I've been to with a security guard silently greeting customers. I guess I'm glad they're there. From what I've seen in the news, they get about 40 times the amount of theft in San Francisco as the average Walgreens. This is a rather high-end shopping and dining area so they would definitely need a bit more attention than usual.
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July 2022 by Google user
As with most Walgreens, well taken care of and responsive staff. This is the first Walgreens I've been to with a security guard silently greeting customers. I guess I'm glad they're there. From what I've seen in the news, they get about 40 times the amount of theft in San Francisco as the average Walgreens. This is a rather high-end shopping and dining area so they would definitely need a bit more attention than usual.
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January 2022 by David N.
Transferred my scripts seamlessly online and confirmed health insurance information in person. A few of my Rx expired and the pharmacy contacted my physicians for renewal. Two days later I picked up my drugs. No line at 9:15am. Filled my scripts with a 90 day supply. No problem with the new insurance and copayment. The staff were ever helpful. Definitely a great experience!I'm planning to relocate and I can change my pickup pharmacy online using the app. Fabulous!
