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August 2024 by Devin Quan
There was a man named Yong at the counter with glasses who was rude and condescending to others who wanted their passport renewed. He also told my family to go to the postal office again from 6:30 to 7: AM but the office hours show they open at 7 on google maps. Their information is outdated and the manager is always in a bad mood. Would not recommend.
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August 2024 by Pastor Dre
Hi Family
This post office is very user friendly.
Customer service is great.
I was trying to renew a passport and the clerk was very helpful.
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August 2024 by Rodney Heart
Last Tuesday (7/30) I went for a passport renewal by appointment and had a terrible experience. Passport agent wasn’t there, I served by an Asian lady at the counter. She was unprofessional, not helpful at all. I asked her to check my materials, she responded it’s not her job. I couldn’t submit/mail them not knowing it’s all good. Obviously, I wasted my time and I just walked off.
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June 2024 by puicheung Kung
Employees with the last name m and z at the center. They can speak Cantonese in the center but tell the guests that Cantonese cannot be spoken in the center.
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June 2024 by George Muyi Nie
Worst USPS service messing up my passport delivery that contains a visa for my important business trip. Extremely irresponsible
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March 2024 by Tuyet Nguyen
We came here to renew our passports but the staff were not helpful. Especially the two women at the front desk and the man wearing glasses were very rude and impolite. Bad service, 0 stars !
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March 2024 by Terry Tam
Went to apply for passports for my family on Saturday. Jun was working and was helpful and professional. He answered all our questions and was very kind throughout the whole process! Amazing service!
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January 2024 by E Ybarra
Always a friendly staff at this location
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December 2023 by Lynne Rolland-Newburne
We go there every year at Christmas to ship packages. The young lady Michelle recognizes us, and it's always a pleasant experience! We go first thing in the morning!
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December 2023 by Elizabeth Ratze
We visited this location to mail our wedding invitations. With the save the date envelopes, a very nice lady hand cancelled the envelopes for us, and they arrived looking great. For the actual invitations, I requested the same option (and we had paid for the extra postage). A different lady assured me they would be hand-cancelled the next morning and set them aside in a bin with a label: “hand cancel only.”The invitations were then run through the machine and hand barcodes all over them, covering the address itself in many cases.Because the machine lists the same date that I dropped them off, I think she put them through the machine right after I left and completely ignored the request. I would not recommend this location for any fragile, valuable, or important packages!
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December 2023 by Wiffy Aim
If I could give this place 0 star I would. Self proclaimed arrogant people. Rude as hell. Please don't come here unless you want to be disrespected. PLEASE DO NOT WORK HERE (TAKE LOADS OR DROP OFF) IF YOU ARE A TRUCK DRIVER, WARNING. This has been the worst place I've been to hands down. I met 4 people all of of them were so rude like you work and you get paid. Work like you are supposed to. THEY SHOULD BE FIRED!!
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November 2023 by PITCHAW THONGKOM (TAN WELLMAN)
Above and Beyond especially Damian ,Thank you so much.
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October 2023 by Wilbur Yu
I came here to get a new passport WITHOUT an appointment. Walk-ins start at 1pm but make sure to arrive really early (BEFORE 10am).Many folks arrive at 9~10am for walk-in and wait hours. I arrived at 9:30am, and they started rejecting walk-ins starting from 10am.Other than the wait, the service was clear and fast. Make sure to follow instructions online on what you need to bring for your passport application. All I needed was for expedited passport book:- Completed DS-11 form- Original Certificate of Citizenship (NOT copy)- Original driver's licenseYou may need additional documents, but that's all I needed.
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October 2023 by Aja Cayetano
This post office is terrible. I went there to get my passport done. They have online saying that passports walk-ins are only a 30 minute window to go in which was a lie. I get there in a 30 minute window turned out that I was supposed to be there at seven in the morning so the next day or after the weekend and it I went there in the morning 7 AM and they said the clerk was not there and that the Tuesdays walk in was already filled it up which I cannot understand. They were not helpful they did not do anything or try to explain why Tuesdays walk in is already filled when today’s Monday.
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October 2023 by Jessica Tse
Evans Street Post office . This is the main USPS site in San Francisco, it closes @8:30 pm. We usually be there around 8:00pm. There is one employee, her name is Yolanda, we think she is the lead of the team. She alway wants us to go in earlier. The closing time is 8:30. Her customer communication attitudes is making us very uncomfortable every time she is around, she is not just doing this to me, she does it to everyone who walks in after 8:00pm. Please put her in the back!! We used to go to the Excelsior branch, everyone over there were very professional and they close their door at 5:00pm as schedule posted, as long as customers walk in before 5:00, we all line up inside, all staff at the Excelsior site were patiently greeting every customers. Makes neighbors look forward to do business in that branch, I wish Yolanda can be sent to the Excelsior branch to learn how other staffs treat customers. She definitely needs retraining or please send her to work in the back. Please do not let her deal with customers.
