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January 2024 by Dan D.
These people are criminals and the whole post office needs to be investigated ASAP.I have recieved notifications for 3 checks from EDD for my paternity leave and none of them have been delivered. My mailbox is secure and I check it every 2 hours when I recieve these notifications. Every other piece of mail is delivered but my paid paternity leave checks keep mysteriously disappering.I have spoken with numerous employees at the location and they all claim that my route has a different postal employee servicing it each day and that they do not keep track of which mail person does which route on a given day. They claim that since they don't keep track of who delivers on my route each day that there is no way to know who was supposed to deliver the checks so it's impossible for them to determine who failed to deliver my checks. Simply put; they are covering for each other as they steal checks from the people they are supposed to deliver to.The first time I went in, they told me to wait a week to to file an official complaint. After a week, I came in, and they told me to keep waiting and insisted that there was nothing they could do about it. Frusterated, I called the Postal Inspector at 1 (877) 876-2455 and opened an investigation. I immediatly got a call from Christian Acosta, who claims to be the manager of this location. He gave me the same nonsense run-around explanation that his employees gave me; there is no way to track the mail delivery and that there is nothing I can do but wait for the check to arrive.After grilling Christian Acosta over the phone, he finally decided to email me the phone number for the "Postal Police"; the phone number he gave me was for an auto insurance company.I now have to call the Postal Inspector again to file another complaint against this postal location and against Christian Acosta for providing me false/misleading information; I also have to call EDD to put out a fraud alert.
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October 2023 by William W.
Too many times I tried to park in the green zone only to find it occupiedby post office trucks. Those spots should be reserved for patrons.
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April 2023 by Katelyn G.
1 star for convenience. Customer service sucks. I've only been helped by the women there and they seem miserable. I told one of them, politely, I couldn't hear her and didn't understand what she needed and she replied "I speak English" - I didn't say anything about her not speaking English. I felt uncomfortable during the entire transaction. I'd make the extra trip and go to sloat!
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March 2023 by peter macomber
I appreciate the effort from the workers at Parkside. They look understaffed and are working very hard to keep the line flowing.
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February 2023 by Bill Niemi
They were very nice and helpful.
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December 2022 by Louis M.
They never pick up their phone, I spent hours across multiple days to try to reschedule a delivery because I was out of town and they didn't answer once.It doesn't help that the usps rescheduling website is broken and won't let me pick dates on any browser I've tried.
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November 2022 by --
Parkside Station on Taraval is a very bad, disorganized, incompetent post office. Because of this I try to use any carrier service other than USPS. They regularly lose my mail, accidentally send to LA then back to SF, do not ring doorbell for signed packages requiring me to try and get them picked up to sign for which is always very difficult. Phone systems are down regularly making all of the above more difficult. The Post Master is not helpful. Use UPS, FedEx, or DSL to ensure you get your package. They have never lost one of ours.
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October 2022 by Ryan Burn
Parkside Station on Taraval is a very bad, disorganized, incompetent post office. Because of this I try to use any carrier service other than USPS. They regularly lose my mail, accidentally send to LA then back to SF, do not ring doorbell for signed packages requiring me to try and get them picked up to sign for which is always very difficult. Phone systems are down regularly making all of the above more difficult. The Post Master is not helpful. Use UPS, FedEx, or DSL to ensure you get your package. They have never lost one of ours.
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September 2022 by martin wong
Very good service at this location. But, I get misdirected mail every few months & drop it in the nearest postal box.
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September 2022 by Cem Alp Yapalak
Nice,kind and friendly employees! Great service.!!
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June 2022 by Kelly McNabb
I honestly don’t understand how this USPS has 2.7 stars. I find the workers to be super friendly and efficient, and they always propose ways to save money on shipping. Love my neighborhood USPS!
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April 2022 by James Gomez
Great service! Eleanor is always such a great help! Not sure why this location has such poor reviews, It seems the issues others are encountering are one off, or are miscommunications from the customer. Will return here for all USPS needs.
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February 2022 by Yelp S.
Do you prefer to be screamed at, or given misinformation? That's your only choice at the Taraval USPS. I have been screamed at several times by one of the front desk workers here. The other one doesn't know the shipping options. When you are told a price, I suggest you look it up on your phone to confirm. I tried to send a small envelope to the UK and was told it would be $40, and that there were no other options. I asked her to double check for slower and cheaper options. She was adamant that this was the only option. I googled it right there and showed her that it should be $4. She just replied, "Yes, we can send it that way".
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December 2021 by Vasily M.
I been coming here for the past 5 years. It was a joy to come to this particular post office because of the 2 Burmese ladies that worked here. I went today and asked where they were since they had 2 new staff at the front helping customers. Found out they were gone. My favorite ladies were gone. They were the best thing that had ever happened to the Post Office and I'm no joking. You know how awful everyone's experience always is at the Post Office right? Long lines, terrible service, condensing tone, inaccurate information, etc etc blah blah. It's a hellhole. However--this particular location was different. I knew for a fact my mail would get delivered. I knew with very high confidence things would get done right, all because of the 2 Burmese ladies that were working the front counter. Now that's gone. They retired or moved on. It's sadness. This world is going down and not coming back. Good people are smart and I guess smart people quit early and often and move on to better things in life. They got their pension all set up, 20 years of service and I'm outta here! Why deal with the Covid world we're living in now when you can relax on the beach and chill with money coming in every month? Exactly. That's why nothing is forever. Always remember that. I'm disappointed they're gone, I'm questioning my life now. It's that bad. I dislike unreliable people and a system that doesn't care anything for you all the while their expectations of you is to keep paying up.
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December 2021 by Ken C.
Worst attitude from workers ever. Had a postage return label on my package. Woman at the counter say "this is cheating, the postage is for 14oz, your package is 2lbs" No where on label says 14oz. She goes on to say, somebody has to pay.. either you pay or the company pay. I will have your package return to you. I look and see the note on the label that says to not refuse package and that postage will be paid upon scan. I tell her this.. she say.. "ok, if they don't pay.. we will throw your package away".. Really.. WTF.. is this type of service.. seriously disgruntled postal employee.. next day, my package is back at my door step.. obviously she put it in the return to sender pile.. went to Lakeshore USPS and all is fine. Asian lady there is mad crazy.
