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August 2024 by Anthony Bu
Not sure if this is the right location but one of the mailman lady was very mean to me when she was putting mail in the mailbox.
Also I came here to set up a passport and picture, everything here is done in a very slow process.
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July 2024 by Nick Sullivan
The absolute worst delivery people ever. They do the bare minimum and when that's too inconvenient they slap you with that pink notice. I have a recurring package that comes every month and they've messed up my delivery more than half of the time. Plus you have to wait an entire day just to go pick it up. Seriously these people are terrible at their jobs.
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July 2024 by TLT
Absolute laughable passport service. Incredibly
rude clerk. Was yelling it me. Telling me I needed to bring my parents (I am 33 years old) to prove my citizenship. US ID and Birth Certificate was not enough. Save your time and go somewhere else for your passport application.
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July 2024 by Mary Beth Nawa’apalua Naipo
The passport lady is not very knowledgeable Marissa ended up having us pay too much unnecessary money for services not able to do. I'm still at a loss at trying to acquire our passport. Save time and money they should be more informative. Terrible service.
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May 2024 by James From
Cherrie was fantastic in helping me get my passport together! Wonderful service
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May 2024 by Marlon
Customer service were very poor and bad!!
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February 2024 by Frances Chon
Employees are super helpful, friendly, and quick!
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February 2024 by Timothy Chong
Just stopped by to mail my passport. Genuinely surprised by how nice the staffs were after reading all these google reviews. Was served by one of the Filipina ladies, who greeted me, was very helpful, gave me a good information, and said thank you at the end. Nothing rude like what's said by the other reviewers.
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February 2024 by Jr 415
Goofy post office does NOT accept walk-ins for passports and they weren’t even busy. @9AM lol look at the website for hours and operations
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February 2024 by Fran Chon
Employees are super helpful, friendly, and quick!
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December 2023 by Blue Noobus
I got some very racial comments and the manager Ethan had very bad attitude and also some of the workers there too
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December 2023 by Victor Cen
The staff was very quick with the processing of the mail that i brought
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December 2023 by Megan K
I often have a need for stamps in a wide variety of denominations, and this is one of the few post offices that have them! I love that I don’t have to order them on the website and wait. The counter people are so knowledgeable! This is on my short lost of reliable post offices.
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November 2023 by Isaac S.
You need an appointment to apply for a passport, but you cant reach them over the phone to make the appointment or to ask if they require appointments.
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October 2023 by Lucy Tse
Excelsior USPS is the BEST in the city among the ones I tried in the past few yers. Melisa, Mike , Charles, Sherry and more, Everyone works there are very professional, knowledgable, polite, friendly. They never rush customers but in the mean time handle our transactions ( we go every day) very efficient. When they close at 5pm, as long as we walk in the door before 5, they handle our transactions not letting us feel under any pressure that they want to rush, close and go home. NOT LIKE THE MAIN OFFICE IN EVANS STREET, we walked in to the main office half hour before they close, the lady Yolanda always comments that we need to come in earlier. We go over there because of they close at 8:30 so we have more time to pack, otherwise , we would not leave the Excelsior site. Excelsior site staff treat us like neighbors and family, they thank customers for the business. The Main office team except Sandie and James, other staffs make us feel the pressure of giving them more work load. I even put in a review that they should come do a cross training in the Excelsior branch to learn how these personnels handle customer service. Ethan over sees both branches, hope he sees this message. LOVE EXCELSIOR USPS BRANCH!!!!
