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December 2023 by Erika Melendez
There very anti trans there don’t bank with any us bank
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March 2023 by maggie ann
I always have a good experience in my bank. Good service, kind people and quick completion!!!
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January 2023 by Twu Chen
Thank you Gary Qiu for your friendly, and professional help on our needs. Happy Holidays to you all.
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September 2022 by Mabel Mar
The teller should pay attention to what the customer asks for. I was waiting 15 minutes for the banker but she was helping another customer so I asked the teller for a W2 Interest earned a certain tax year so I can file my income taxes. He prints me out the wrong form. Waste of my time! I could’ve called customer service and they would’ve given me the total interest earned for that tax year. If he was more professional he should ASK and confirm if that was the correct tax year he printed out for me. A child could do a more efficient job!!!
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February 2022 by Mabel M.
I went there needing to obtain a copy of the interest paid for tax year '21. There was only one banker but she was busy helping a customer. I guess they're short staffed. I went to the teller asking him specifically for tax yr. '21. I left the branch but noticed later the 1099INT was for tax year '20. They need to listen to what the customer asks for. This was a waste of my time and gas.
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December 2021 by Radionov R.
Absolutely the worst bank to deal with!!! This review is for Raymond Yu!!! This Asian American guy was very RUDE!!! Terrible attitude and seem to be in a pissy mood whenever handling customers!!! He didn't even greet or make an effort to talk to you!!! Raymond Yu humiliated me!!! If you want to get humiliated, just go!!! Not all the tellers, especially Raymond Yu, are well trained!!! Won't ever be back here!!! Hate this place and Raymond Yu who works here!!! He is a client relationship consultant. His NMLS #1872176
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December 2021 by Radionova R.
Absolutely the worst bank to deal with!!! This review is for Raymond Yu!!! This Asian American guy was very RUDE!!! Terrible attitude and seem to be in a pissy mood whenever handling customers!!! He didn't even greet or make an effort to talk to you!!! Raymond Yu humiliated me!!! If you want to get humiliated, just go!!! Not all the tellers, especially Raymond Yu, are well trained!!! Won't ever be back here!!! Hate this place and Raymond Yu who works here!!! He is a client relationship consultant. His NMLS #1872176
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November 2021 by Eileen Auerbach
I'm very surprised by some of the negative reviews of the Irving St. Branch of US Bank. I've had extremely good service there. My husband and I both have savings and checking accounts at this branch. When I had some banking materials stolen out of our mailbox a couple of years ago, US Bank was exceedingly helpful in resolving the problem and re-instating my checking account. The staff at the Irving St. Branch know our family and are always very friendly and helpful. And just to add this bonus, there is excellent parking around the corner from the bank.
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June 2021 by Juna Batik
Worst service. Go to the other branch.
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February 2021 by Shaunta A.
This is a shady a** branch and because of them I will close out my whole account! I opened my account online so this was my first time ever stepping physically into a branch. The service was horrible and they placed a unnecessary 7 day hold on my payroll check which has screwed me
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September 2019 by Atoy C.
The old lady in this beach is so slow. We want to add a name to an account and it takes like about 40 mins. And then she said she can't finished coz she has to remove the overdraft protection first and it has to clear before she can add the name, and this takes time. So we agreed to come back the next day and I even asked if it will clear in the morning as we're planning to be back the next day morning, she said it should clear by then. We came back the next day in the morning, and was told she's off in the morning, branch manager helped us and told us we still can't add a name since the overdraft protection removal has not cleared yet. We basically came for nothing. 2 things, she should told us she's off the next morning, I'll give her the benefit of the doubt that it's a last minute decision to take morning off. Secondly, she shouldn't say overdraft protection removal should be closer the next morning.
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March 2018 by Tommy Chen
No body ,No service,wait long time.
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September 2017 by Nancy M.
Be careful about withdrawing money here. My sister stacy tried to withdraw $100 and nothing came out. She notified the workers inside but they said they couldn't do anything about it. The workers here are useless. It's bizarre that their system is so primitive and that their ATM machine is probably older than the flintstones.
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July 2017 by Sophia M.
The bank manager at this branch is so nice so friendly and helpful. I needed to make sure my new landlord got my deposit in 24 hours and he really helped me. I enjoy coming in here and am bummed that I'm moving and won't be close to this branch anymore.
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February 2017 by Tempest Rogues
ATM worked just fine to get our welfare off the card with no fee.
