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March 2024 by PACO Torres
Very nice people fast service
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March 2024 by Charlene Mori
I just love this store. Conveniently located. No stress at all. There always so nice and helpful. Thank you for always helping me.
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February 2024 by Jeff Brown
I wasted 25 minutes going to the UPS Store on Columbus only for it to be closed. It's Tues 2/27 @ 930am? You open at 8am. Thank you for wasting my time.
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February 2024 by Zane Sacarelos
They don’t deserve a rating of zero because they did put in the absolute minimum effort to acknowledge me after they felt they had proved some point ignoring me standing in front of them with no one else in the store.Let’s do better next time please.
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December 2023 by Kevin Mandich
$4 service fee just to print, on top of the per page charge. Chiselers.
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December 2023 by T
Not friendly, and they move like absolute turtles. No offense turtles.
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October 2023 by James
Have been in a few times over the past week for business and have not been impressed. Shout out to Kyler, the *only* staff member that was polite and helpful. Also the email and print fee is ridiculous. After tax it runs about $10.
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October 2023 by Santa Rimsevica
The staff here is very helpful, knowledgeable and kind. They made my copying and faxing task so easy and quick! Thank you so much ?
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June 2023 by NED
Always so nice and helpful and they have dog treats. Braulio has helped meWith tons of returns and shipments for work and it’s been seamless every time
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May 2023 by Amy Lynn C.
Friday 05/13/235:05pmGreeted by a welcoming, helpful & speedy working gentlemen. Scored parking in front. My now go to UPS store.
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April 2023 by Price C.
TOTAL RIP OFF! This privately-owned franchise store UPCHARGES on everything including INSURANCE at 4x the official base rate. If I had taken it to an official UPS location it would have cost me around $120 to ship and insure three suits in garment bags and three pairs of shoes instead of the $240 plus charge that I have disputed.
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March 2023 by price crozer
TOTAL RIP OFF! Wish I had read the many single ⭐ reviews before going there. UPCHARGE FOR EVERYTHING including PACKING + SHIPPING. Charged for INSURANCE AT 4X THE BASE UPS RATE!
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December 2022 by Sandy Pham
One of the worst ups stores in SFThis place is for tourists ONLY!Locals beware they charge about 20% more than any other ups store in the city for shipping and P.O. Box. But at least their service is terrible. One guy handles the holiday crowds. And they close at 4pm on a frickin Saturday to put the icing on the inept cake of disappointments. Like many other business in the Wharf this is a ripoff junk store run by a complete hack.
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November 2022 by Susan b.
My husband and have been a customer (mailbox renters) for over 15 years at this store. We rent a mailbox so we can have packages delivered to the store which otherwise might be stolen off of our front porch. For the last six months we have been trying to get insurance money from the owner of this store for a package valued at $600 which was lost. We don't know if it was lost by the store or by UPS (dispatch or driver) before it got to the store but nevertheless we are entitled to insurance money. We are not happy that the package was lost and we cannot get any satisfaction from either UPS or the store owner in trying to locate it or to reimburse us for the lossOur main complaint for the purposes of this review is how we were treated by the owner of this store. He is uncommunicative, unhelpful and disrespectful of his customers. He does not answer emails, phone calls, or otherwise try to solve problems of missing packages. It has been over 6 months since we became aware that the package was missing and we still haven't seen any insurance money. The only person he responded to, but then didn't do what we were told he was asked to do, was a very kind agent in the UPS Store Customer Service Center in San Diego. Beware of having to deal with this irresponsible person who should not be allowed to operate a business in San Francisco.
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September 2022 by Steve Engle
It's a small store but it's rarely overwhelmed. The crew knows what they're doing and you're generally in and out in no time.
