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March 2024 by Robert Kasa
This UPS store is the worst. During the Covid crisis we could not pick up the mail from our mailbox as we were overseas. When we returned I called and a young lady let us know our mail was still there. We went the next day and the very rude manager told us our mail was all sent back to the Post Office. Huh ??? This was a blatant lie. This store and troll like manager have serious Trust and Integrity issues.
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February 2024 by Arjun
The employees are super nice!
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December 2023 by Karen Wendel
Fabulous service. Amari went above and beyond in helping me. I had a complex set of things to manage and she was the best.
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October 2023 by Priti Lal
Always fast & easy drop offs. Love the staff as well
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October 2023 by Ann Huart
The service is outstanding. Staff is very knowledgeable and extremely helpful.
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September 2023 by rachelbd43
I had an Amazon return in the original box it came in. The ups guy wouldn’t accept it - said he needs to repack it for $26. So I told him sell me the box, I’ll do it. He wanted to charge me $16 for the box and said I would have to repack it somewhere else. I’ve returned many Amazon packages of a variety of sizes (at different UPS locations) and was never told this nonsense. So I went to Whole Foods and dropped the package off for no charge.
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August 2023 by Tab
Love this one! Staff are the sweetest and frictionless Amazon return.
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August 2023 by Dan Gillespie
Excellent reliability. There's occasionally been a wait but in my mind easily made up for in quality of service.
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May 2023 by V. W. Wan
This used to be my go-to store for shipping, notary, printing, and etc. But recently it seems that they’ve hired a group of inexperienced staff members. The communication was horrific. Go the FedEx 5 min walking distance away by the SalesForce Transit Center instead. The staff there are smarter, friendlier, and much more professional!!The staff changed quote to ship my irregular package 4 times from $50+ to $230?!! And the staff, who were clueless on which package to use and the rates moments, tried to “give me a lecture” on why I needed to pay a more expensive box once I told them the value of the items. The items actually originally came from overseas and landed with 0 damage in much smaller packaging and cost MUCH LESS than the $230 they tried to charge. Such a huge waste of time trying to talk to the staff. I ended up going to the FedEx close by and saved so much money on the shipping!!
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March 2023 by William Dickenson
I required the services of a notary and reached out to the UPS store located at 182 Howard. To my delight, a warm and welcoming voice answered my call, inviting me to drop by. Upon arrival, Samir greeted me and efficiently tended to my needs with exceptional professionalism and amiability. I am grateful for his exceptional service and for valuing my business, even though it was a minor transaction.
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March 2023 by Jennifer Sandusky
I was just charged $97 and some change by this store and I’ve never been here!!! Beware of a scam going on everyone because I live in Florida and have never been to San Francisco
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February 2023 by Mark Dye
The man who claims to be the owner is incredibly rude. I don't understand why UPS let's him ruin their reputation like this.Apparently this is a franchise location, so they don't have to follow normal UPS pricing. The owner adds an extra $20 "convenience" fee on all transactions, and will aggressively yell at you if you ask about the extra charge.
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January 2023 by Beth D.
Samir gave excellent notary service. He knew exactly what to do, processing my request quickly and efficiently. Great service.
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December 2022 by John Larson
This store has the best customer service of any place I go to. The main guy is always super helpful. When I printed out the wrong return label: no problem. When I didn’t have the box I was supposed to have: no problem.And he is not only friendly but super efficient; I don’t think I have ever spent more 5 minutes in the store.
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December 2022 by Dristee Kansakar
Samir from this branch is super helpful and fast with amazon returns. Very patient when I had quiet few returns pending.
