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August 2024 by Amol Agrawal
Rude old man at the counter
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August 2024 by carmen romero salinero
So easy and fast! Great job
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July 2024 by Evelina Bozek
Word of caution about buying prepaid labels for USDA International Pet Certificates (or anything else urgent). Posting this to spare others the headache we've endured.
We needed a prepaid shipping label for next day Saturday delivery so the USDA could mail back the endorsed certificate, which they usually do just 24-48h before travel. The man behind the UPS counter assured us Next Day Air guaranteed Saturday delivery. We learned the hard way it definitely does not, in fact, it is a next business day only product. We travel on Sunday for our international move and our certificate is being delivered on Monday. We now have to pay $140 to have someone Fed Ex it to us to our layover city on the East Coast. We are praying it gets to us in time for our international flight, otherwise we have to cancel and rebook. In peak summer travel season, that will likely mean significant additional costs, not to mention trying to find a new flight that could accommodate our dog.
Spare yourself the stress, money, and time and just go to Fed Ex.
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June 2024 by haifa m
Recieved great help from the staff at this location, that other locations couldn't provide. Will only come here for future needs.
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June 2024 by Jae Jones
Out of all the employees at this location, the super nice Asian guy is the Only one that knows what he's doing. I'm in and out within seconds when he's on duty. Today there were two employees who took a lifetime to assist the clients they were helping and they seem to not know what they were doing. I abruptly left after waiting in line and went on my friend's UPS store across town in Castro which is an amazing location. I was in and out within seconds (yes seconds).
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May 2024 by Jamie Lyons
Came here on a Sunday during listed open hours and it was closed
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May 2024 by Sara Star
In past few years have always had good service with speed and customer service. Given they're standing all day and dealing with constant demands of people coming in, they're doing great. I learned awhile ago that we have to buy or bring our own tape, so I just buy tape if needed.
Just know that the hours posted on Google may be inaccurate for weekends.
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February 2024 by Ash Fontana
Rick is hands down the most competent and nice person I’ve ever met in such an establishment. He goes way above and beyond. Just superb.
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January 2024 by Dinika M Amaral
DO NOT GO HERE FOR AMAZON RETURNS. They do not let you use their tape to tape up your boxes, the first UPS store to do this in the city. “Yeah, the owner doesn’t like that. They’re available for purchase for $4.39 + tax,” says the guy behind the counter. They do not have an Amazon kiosk. “Yeah, they make a mess of our store, with a lot of stuff that ends up in the garbage… blah blah blah…” said, you guessed it, the same guy behind the counter.The guy will not stop talking, even if you tell him, “Please stop talking to me.” They’re horrible. There are way better UPS stores moments away. Save yourself the grief and aggravation.
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December 2023 by Ron Collins
Excellent service. I had to have paperwork for my divorce notarized, the person that helped me was very nice and was concerned about me going through a divorce,
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October 2023 by Yolo Li
Don’t go to this place. He will sell tapes and plastic bags to you if your Amazon returns need a bit to be taped.
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October 2023 by William Blevins
The clerk kept leaving the counter to do other things, leaving me standing there. I think that was why she sent something I wanted to get to the addressee ASAP by Residential Ground. Their receipt is so confusing that I didn't figure it out until the next day.
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October 2023 by Claudia K M
Amazon drop-off at UPS is efficient and easy. So far moderate experience and assistance do what they can do to expedite the return process.
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September 2023 by Teyzardanti Khin
Great service!
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August 2023 by Saidislom Israilov
Very helpful and friendly staff.
