-
May 2024 by Oscar Baía
Great collection of sneakers and clothing.
-
February 2024 by E L.
Customer service is absolutely terrible. No other customers in store, super unwelcoming vibes, employee is just glued to his phone. Walked up to him to ask a question and had a look of disgust on his face for disturbing him. Shared my situation and what I was looking for, which led to a condescending tone of how they can't help me and I should've known that online and in store are very different things. Would not recommend wasting your time coming here. Better yet, find another brand to support where they care about their customers.
-
February 2024 by benny Li
Two men in the store helped me a lot and gave me some size advice.
-
January 2024 by Nico D.
I went in there on a Saturday afternoon and there was a group of customers. We all sort of laughed at how bad the customer service was there and that if it were our business we'd want to know. The employees here do not want to help you. So just stay away. They are rude, surly, and really should find different jobs if they hate working retail and helping customers.
-
January 2024 by H D.
The employees at this store are the absolute worst. Do not do business here. They don't need to be overly friendly but to treat customers like they are a hassle -- get a new job. We went in there to purchase a pair a shoes, first when you ask them anything they look at you with disdain and act like you're hassling them (I mean you are interrupting three employees just standing around talking to each other and not helping anyone in the store). Then they lie to you about having stock and don't move from their positions to even check. When you purchase the shoes they give you the wrong size, but it's YOUR fault not theirs of course (funny thing is it's the size they lied to you about not having). And they tell you you're inconveniencing them when you call to ask about holding another pair and if you can drive all the way back to exchange them. Give me a break. There are better places to shop. It's sad that common courtesy is too much to ask for employees that are getting PAID to provide customer service to patrons.
-
December 2023 by James L.
Garbage brand - employees back door all their sneakers. They give limited time windows to pick up in store and if you're a few minutes late, somehow your pair is unavailable. Nothing new, just how they run the stores now. Bows and Arrows in Berkeley is a much better shop to support.
-
November 2023 by Roy Kim
Rude service, but cool shoes.
-
November 2023 by Kendra F.
I came here sometime over the summer and had visited previous times but they didn't have what I wanted at the time I wanted it. This time, I was just looking with intention to buy. For a store like this in a city like this I can see why they'd be cautious or would fully neglect to answer questions on the items they have in stock. It's better to go in. Customer service was cool. It wasn't a busy day and I got to try on some shoes I was interested in. There was one pair though that wasn't on the shelf and I didn't know it was some popular release. Apparently they were the Dime x Asics and the person who won never came to pick them up. They're a nice basic shoe. I'd say if you pay attention to subtle details you'd like the slight brown ombre on the shoe. Anyway, after trying on AJ1 lows that were comfy, and another pair of AJ1Mids in women's that I would have bought had they been available in my actual size and not a half size down, I walked out with the Asics. Customer service was great because the associate helping me was actually helpful. They brought me the shoes I wanted and after small talk it seemed like they picked up on the fact that I'm a bit of a sneaker lover, hence the recommendation for the shoes that were a collab and sold out everywhere release. I'm glad they were in my size. Also, they gave me the info to find the shoes that I wanted in my size on their website. Anyway, cool store and cool location.
-
August 2023 by C Y.
Another sneaker store where employees think they are too good to get up off their chair and greet customers coming into the store to spend money. Came in on Saturday 8/26 around 3:30PM, 3 guys sitting down near the counter and never once got up and greeted me or another couple that walked in the same time as me. They don't make eye contact, continue their conversation with the right amount of curse words during their conversation.
-
August 2023 by Julia Teitelbaum
Great shoe selection but the employees are incredibly rude. I walked in to an empty store where three of the workers were on their phones, didn’t ask if I needed help once, and then proceeded to seem annoyed when I did ask for different sizes to try on. Terrible service - would never consider buying from them.
-
July 2023 by John Freedman
Great shoes, but don't ask workers to get off their phone to help you. I mean, are you working or killing time? To them it's both. Put some effort into helping people paying your salary.
-
December 2022 by Dan M.
Called to check if something was in stock. Dude that answered just gave one word answers.
-
December 2022 by Antonio A.
Shopped here multiple times and have had a decent experience. So as of 12/03/2022 a new colorway of the Undefeated Air Force 1's just dropped. I made sure to give the store a call to confirm that my size was in stock, and so it was. I made my way over to the SF location and was greeted by the 2 regular employees who have helped me in the past.I'd like to label myself as an efficient shopper, and an easy going customer. I know what I want before I even get into a store and would like for the process to be as quick and seamless as possible. This instance and experience was not quick nor was it seamless. With an intent to buy the newly dropped sneaker which I confirmed that my size was in stock, I thought this would be a breeze. I approach the cash register and was monotonously greeted by a female employee who may have been having the absolute worst day. I then proceed to ask about the sneaker in question, she follows up by flexing her own personal pair that she has on foot with, "oH yUh mEaN tHEsE?". I confirm and request for my size. This is where s*** got annoying. The employee says, "We have them in stock but they're not out of the shipping box yet. They're right here."(as she points to a corner of the store where a large quantity of unopened boxes are sitting).Me: "I see. Would I be able to purchase a pair?"Her: "They're not out of the box yet, idk if I can sell you a pair."Me: "Would you be able to open the box and then ring me up?"Her: ""^*Manager guy/senior employee steps in. Asks me how he could help me, I then make the request for the sneakers again and BAM. Man's pulls out my size and rings me up in less than 1 minute.TLDR: Homegirl at the cash register with the attitude needs to treat customers with respect .
-
October 2022 by Aisling F
Not one to usually leave bad reviews anywhere, but I just had the worst customer service I’ve ever had. I rang to check if a pair of shoes were in stock and the person on the phone didn’t even say hello just continued to say ‘undefeated’ in an uninterested tone, as soon as I asked about the shoes I was looking for he didn’t hesitate to say ‘we don’t have them’ I then said thanks and bye and the phone cut off before I could finish my sentence..
-
October 2022 by A
The customer service is really subpar here. I felt like a burden asking to try on a pair of Nikes
