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June 2024 by Adriana Paladi
We stumbled upon this store while looking for furniture and ended up ordering some items for our bathroom renovation. They have a large selection of items and the prices are more reasonable than some stores on the peninsula.
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May 2024 by Huntley Barad
This is a wonderful company. They have a huge range of products, and excellent customer service. Very nice folks.
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May 2024 by Kai Villegas
Edward is always super responsive and helpful, quick with quotes and changes. Townsend Showroom is a great resource! Thank you all so much
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May 2024 by marlinspike 1000 (MrArchieGoodwin)
I ordered a replacement for my Duravit wall hung toilet via the internet. Although I was not on the Amazon website it turned out to be sold through Amazon. After 4 weeks it did not show up. I tried to explain via Amazon that I preferred to have the toilet than a refund. There was no response. Then Amazon issued a refund. I looked up the toilet again and it was again offered through the same outlet. I tried to ask if if I should order the toilet again but there was no way to ask. So I contacted the Duravit distributor via email and followed up 3 days later with a phone call and then again with another email and another phone call. No response after 4 weeks. I emailed Duravit HQ in Germany and asked for information to help me order the toilet. After 3 weeks I decided to phone a local store, Townsend Showroom. I was surprised when Edward was kind enough to say that he would check on availability for me. He told me it had been discontinued and gave me the very long model number for its replacement. I ordered it from him and he said it should arrive in his showroom within one week. Wow. Then I explained to him that I had been trying to replace this defective toilet for years but no plumber would touch it. They refused to work on a wall hung toilet. Edward suggested I contact Chris Gogna who could replace the toilet. Chris agreed to pick it up from Edward and replace my toilet. He did it today. He made it very easy for me. I learned a lot about these toilets from him. I also learned that Chris and Edward developed an excellent working relationship for several years. I will definitely return to Edward for my plumbing needs and Chris for all my home repairs. Excellent service.
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May 2024 by Tina Lam
If you are in need of a great bathroom or kitchen update, Ada is your person. Her customer service skills are unmatched. She is knowledgeable with products and extra attentive to details! She helped me through the process and recommended alternative options to suit your budget. I would highly work with her again on any of my future updates for our home. Go check out Townsend Showroom for you next project!!!
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May 2024 by Danelle Guthrie Buresh
I highly recommend Townsend Showroom. I've been a practicing architect for over 30 years and have ordered different products from many sources in the Bay Area and other locations for my clients and this is one source that I always use for plumbing fixtures. As stated by previous reviewers, they are knowledgeable, have a broad range of excellent products, extremely courteous and responsive. In other words, Townsend Showroom offers a high level of customer service which seems to be missing in many businesses these days. Check them out- they're the best.
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April 2024 by Kwabena Agyeman
Got an awesome faucet that I love!
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April 2024 by francois karimi
In addition to having a very large showroom to display large collection of bath and kitchen fixtures, the team on site has extensive knowledge of all the products and is extremely helpful.My personal experience with them was exceptional: they advised me all the way, worked with my budget, sourced all my needs and were even able to recommend better suited options at better prices. Highly recommend working with them on any bathroom and kitchen project. AMAZING!
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March 2024 by Noel Yeh
I'm a residential designer and worked on a big 17 unit (50+ bathrooms) development this year with Townsend Showroom. Edward was a huge help with suggestions, keeping the project organized, and helping to replace any items that were incorrectly shipped by the manufacturers. Their prices are lower than any other plumbing showroom that I work with, so I started to source my other projects here as well. Edward always responds quickly and accurately, which is a huge reason I am a repeat customer. They also carry all the brands I typically use and more. I highly recommend Townsend Showroom.
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February 2024 by shelley de rouvray
great companyefficienteasy to work with
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February 2024 by Jennifer Miller
I'm an interior designer and love the service at Townsend Showroom! They are quick to quote, ship, have vast product knowledge. Are responsive to questions, and calls. A huge selection to choose from as well.
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November 2023 by Lenore N.
I needed a sink rack. They ordered it and it came in one day. They called me. I went over and they were so nice and helpful and personable. I know it's odd that it is a rarity, but so be it. She even gave me some chocolate to say thank you. Just excellent! So glad to know about this place.
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November 2023 by Teresa Thomas
Edward and Ada were amazing - provided a lot of great advice, input and subject matter expertise to my bathroom vanity (Lacava) and plumbing fixture (graff) purchases. I went to a competitor and received poor customer service but Townsend was amazing. I could never have completed my remodel without Townend's support. I highly recommend!
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November 2023 by Viney Francis
Townsend is great to work with. Very responsive and helpful. I would highly recommend
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November 2023 by Invented L.
Purchased several faucets here this year. The experience is welcoming & friendly, straightforward & efficient. I recommend this shop & will continue to work with them. Also, they have a large showroom showing many products. This display is invaluable.
