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February 2024 by Moorland E.
Overall, best choice over competition including BevMo. However, their online, realtime stock data sucks so you'll likely be disappointed if you rely solely on it to make a bev run. Nonetheless can't beat their selection and price.
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February 2024 by Sherri S.
Great to have Total Wine in SF. I live on the east coast and in my travels stop at the one in Delaware and Virginia. They are great stores. Well stocked and easy to find categories of what you are looking for. The staff always seem well trained and helpful. We had an exceptional experience at the San Francisco location today. The manager, Jason, was extremely helpful and went above and beyond to help with a situation. We appreciated his help. Customer service seems to lack at many places but the customer service at Total Wine is exceptional. AND that is one of the many reasons I like to buy from them. If I could give more stars I would.
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January 2024 by Matthew N.
Rude security guard not even asking more of a demand at entrance just to shop. "Need to see id" hello would be nice and asking would not be to difficult to do
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January 2024 by Alice Hou
*1/12/2024Two security guards checked our IDs at the entrance. Surprise bonus: there was a wine tasting led by Edgar. He was super nice and professional. We tried at least 6 champagnes and wines, and Edgar helped us pick one for mixing. Great experience from start to finish.12/4/2023Got a promotional mailer from Total Wine and decided to check out their new store to restock our liquor at home. It's situated in a really convenient location where you can handle all your grocery shopping in one trip, with Costco, Trader Joe's, Safeway, and Best Buy nearby.I must admit, I felt a significant sense of relief when I noticed there's a gated parking lot and an on-site security guard at the entrance. Before entering the store, another security personnel checks your ID, and then you are good to go.The store boasts a diverse selection of wines and liquors, and it's clean and well-organized. The staff is truly attentive, making it easy for me to browse and shop without stress.
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January 2024 by manfredoramirez
As all the total wines this place is full of selections nice staff , it’s really difficult to go in and not to buy anything , ID is required before you go in by the security
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January 2024 by Karlene H.
Actually, if I give this location zero s I would. I was confronted at the front door by staff requesting to see my id before being allowed to enter the store. Now I've been carded at the register but not at the front door before I even enter the store. I was immediately irritated by this request. Especially since it's obvious by looking at my face that I'm waaaay older than 21 y/o. Now it's been my experience at other TWAM locations where the staff is extremely friendly and helpful. To the degree of walking me through the aisle and recommending various spirits that I wouldn't normally choose having no familiarity of the brands. The staff appeared to be more concerned with theft prevention than they were about giving customers a favorable TWAM experience. Next time I'm in the City I'll opt to go to the Serramonte location where the staff is more welcoming, friendly and helpful.
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January 2024 by Al L.
Since I was going to be in the City, I placed an online order for a birthday gift at this location. This is a new location and the first in the City so I was looking forward to checking out this store. Located just south of the 101 freeway and next to WAG Hotel and across from Best Buy, it has a good-sized fenced-in parking lot given it's not the best part of town. Entering the store, there's a security guard at the entrance and you need to show an ID to enter the store. I've never had to show ID at other locations. New Total Wine policy? The sign for Order Pickup was on right by the registers and I pushed the assistance button on the counter. A clerk came and scanned by pick-up email and my ID and she pulled my order from the shelf. I asked about the ID check at the entrance and that I haven't seen at other store. She said it was only at this store and has helped with stopping vagrants from entering the store. After pick-up, I checked out the store to see if they had some items I was looking for and just browsed their aisles. Total Wines has so much selection in wine, beer, and spirits. It's nice that Total Wines had opened a store in the City.
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January 2024 by Alice H.
Two security guards checked our IDs at the entrance. Surprise bonus: there was a wine tasting led by Edgar. He was super nice and professional. We tried at least 6 champagnes and wines, and Edgar helped us pick one for mixing. Great experience from start to finish.
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January 2024 by Julien B
This place should be renamed "Total Scam".Do not get fooled by the size of the store: there are many stores with a much smaller footprint in town that provide a lot more variety.As for the prices, this is where it hurts the most. This store gouges pretty hard, expect to pay at least 20% more than anywhere else in town for the same product.tip-1: always enter this store with your phone to confirm the prices of what you are buying are 20% or more overpriced.tip-2: drive to K&L, you will have a lot more choice and a much better deal.Note: this review is about wine, not sure about other kinds of alcohol.
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December 2023 by Quinn Calhoun
I was thoroughly impressed with the staff’s knowledge on the central coast wine region of California. Most of the wineries I seek out are not widely known by many people, unless you tend to be a wine snob. I met an employee (David I think his name was?) and he was able to identify the location of Tolosa and Laetetia winery, and make some impressive selections that both my friend and I were able to appreciate.I will certainly be back to this location as Tolosa is very difficult to find elsewhere in San Francisco and will be back for additional recommendations of wine.
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December 2023 by A V
Mostly came here to use a coupon mailed to us, but then the coupon should’ve mentioned that everyone needs an ID to even enter the store. BevMo in Daly City only needs ID to check out so wasn’t expecting for everyone in our party (way over 21) to have our ID. It’s one thing to have the policy but then making customers aware is crucial. Pretty sure I’ll go to BevMo next time to avoid this hassle
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December 2023 by Chris D.
Was super happy to see Total Wine investing in San Francisco! As you can see most of the one star reviews were based on people not liking the fact they ask for IDs at the front. But if you knew anything about the neighborhood and how certain folks were driving businesses out of this neighborhood, you would understand the minor inconvenience. Also, Total Wine has also always asked for my ID at the register regardless of how old I look. So I'm ok with them asking at the front. The store is clean and well organized with super helpful staff. You actually feel like you're in a suburban Total Wine. They were well stocked and had everything I needed at a very decent price. The person checking me out was great too. I used to drive all the way to Daly City to make my Total Wine purchases, but now I don't have to! Will definitely be back!
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December 2023 by Eddie Valadez
Total Wine & More located in SF near Costco and Best Buy is a new kid on the block. This location was previously a Staples store but just recently opened as a chain beverage store. I usually shop at the San Mateo location but decided to shop near my office in SF. I love the massive tequila selection. The SF store was quiet when I visited so I hope this location survives.
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November 2023 by sweaterhead x.
i'm not much of a drinker, and most wines don't interest me (except portuguese green and port) but i have had the pleasure of having edgar help me find something different both times i've been in. not only does he seem to be an encyclopedia of wines, but intimately knowledgeable about the stock, even before double checking the computer. a true connoisseur might be able to challenge him, but he's the best in my book. what an asset to a new large store that could be overwhelming to a new customer!
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November 2023 by Joseph A.
Lots of parking with visible security. Upon wanting to enter you will be asked to display an ID. This helps to reduce theft and vagrant disturbances so embrace it. I'd be happy if all SF stores required ID for entrance. Inside the store is well stocked, it's clean, the prices are decent, and well staffed. My visit was to pickup an online order that was ready shortly after placed. As for stock, I noticed that the Mixers and Sodas were in many cases less expensive than Safeway. The store has great overall prices and you can online shop via their website, the mobile application. Get the mobile for access to promotions / discounts. It's a great addition to San Francisco.
