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November 2024 by Eric
The best UPS Store I've ever used, be nice to these guys ya'll!!! Mission Bay would be very sad if we didn't have them around. Print on demand was real easy, dropped many a return here effortlessly, and open Sunday.
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October 2024 by Colleen McCarthy
I had been dreading dropping of some packages and kept them in my car for weeks. The staff member on duty at 8:58 am on 10/30 at # 6609 in SF 1225 4th st made the experience delightful. Please recognize them as awesome
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October 2024 by Nate s
This location printed my document quickly, but apparently, hitting "Ctrl+P" is a premium service here—who knew? A $4 “file opening” fee for a single-page PDF is absurd, especially since there's no self-service website portal. Instead, you're forced to email files to the store and pay for the strenuous task of opening them. If UPS is going to charge for this, the least they could do is transparently list it on their website.
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October 2024 by Meghna S
Excellent service at the desk, prompt, no mistakes and friendly. International shipping is really expensive though
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October 2024 by Lee Anna Ghosh
Great group of people to work with! Both knowledgeable and helpful!
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October 2024 by Fashionluvbee
Fast, friendly & fantastic service
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October 2024 by Jacky Tan
Ridiculous, Paul service at all, never come back again ???
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September 2024 by A O
Wow, literally every time I've come here the staff have been super friendly and helpful. They also answer their phone very quickly. Top notch customer service!!!
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September 2024 by James Kawas
This is the best UPS store in California. The customer service is unlike anything you’d get at any other mail office. The staff really cares.
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September 2024 by Ali Jooma
Very nice staff, but $4 to print my Amazon return label felt at bit excessive given my return was boxed/packaged (and only $10)
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September 2024 by Kara Kitchens
Had a wonderful experience with Paul this morning, he helped me figure out packaging for a large Amazon return item and was mindful of the price! Highly recommend!
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September 2024 by J Bolton
All I can say is Paul Paul Paul! He is spiteful, rude and completely useless! I dropped off a Next Day Air package at this location on Thursday at 2:30pm pst! As I was walking towards the front counter he waved his hand and guided me to a self-checkout Kiosk where he pointed and waited for me to drop & scan my package myself! This is fine but he never spoke a word to me while doing any of this! He grabs my package after this & never looks at it, just brushes me off and walks away! Any other time I come in the other service members are helpful and have an urgency when it comes to next day air packages but this sassy pink haired fellow always has a nasty attitude! The next day I call customer service to see why my package was delayed from being delivered on time the next day (even though it arrived at the shipping hub) & they said let's look into it! They got back on the line & said well you did everything right but it seems as if the UPS location you dropped it off to gave your package to the driver too late! My perishable food that I just sent hours making & shopping for & shipped to my customer will now get delivered on Monday! Monday!!! 3 Days after it was to be delivered!!! This is NOT my first time dealing with Paul, on another occasion I went to drop off my Amazon returns and one package needed to be re-taped. He told me I could buy some tape from them because he wasn't using his tape from Amazon! He said "they don't pay us for that"! Amazon doesn't give us money to tape their customers packages and I could buy some tape if I wanted it to be shipped! I walked out the store and walked back in to ask him his name and as I was walking back he was talking mess to his other co-worker about the situation that just happened! PAUL does NOT like his job and clearly doesn't want to work there! I understand things cost but making your job harder & being nasty to customers by using 9" of tape that you job supply's to you is outrageous! He needs to go, he didn't pay for the tape himself but acts like that's going to hurt him! He's always nasty attitude but talking **** about customers after they leave is cause for a write up! UPS dropped the ball & I want a refund asap!
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July 2024 by Mike DeNinno
Staff was knowledgeable, efficient and friendly
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June 2024 by S D
Paul was amazing! Excellent customers service!
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April 2024 by Violette Gaudefroy
Very friendly and helpful staff :)
