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January 2024 by Cassie Choi
I’ve been ordering plants from the Sill for almost 2 years for every new employee I hire but I will NEVER do it again.I ordered a plant to be delivered to an advisor as a thank you gift on December 3 so it would arrive in time for him to open for the holidays. On Dec 12 I get an email that it was delivered to the billing address, not the recipient/shipping address, so I emailed them to ask if i can have it rerouted. I didn’t hear back so I opened the box the next day only to find a completely DEAD plant squished into a box. So I reach out on Dec 13 asking them to replace the order and send it to the correct address. Five days later, they email me saying that I can replace the $78 plant with a $48 plant because they don’t want to replace the planter I ordered and told me I can ship the planter to the recipient myself. They also said they wouldn’t be able to replace the plant I ordered because “it looks like it didn’t ship to your location well” despite spending the extra money for the “winter-proof” shipping When I said that’s ridiculous, they didn’t email me back until Dec 26 that they’d replace the order and send it to the correct address. They FINALLY tell me that there’s an issue where their site “sometimes” autocorrects and changes the shipping address If you use Apple Pay… now I just got an email saying that my replacement order will be processed in the order it’s received because they prioritize new orders (“P.S. Just know that our greenhouse team prioritizes new orders - replacement orders are processed and shipped in the order they are received.”)NEVER AGAIN! Go support small local shops instead!
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November 2023 by Marie Lanier
What a lovely and well maintained shop! There's quite a variety of plants and planters and I was provided with free repotting! So happy with the plants I purchased, they're gorgeous and clearly happy and well taken care of by the shop owner.
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November 2023 by Millicent B.
I ran in with about ten minutes to find a plant that would meet specific criteria, and the staff person, Rachel, gave exactly the guidance I needed. I was in and out with the perfect plant for my tricky space, with warm encouragement from Rachel. A really good experience -- I'll be back.
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October 2023 by Lindsay Weissman
Rachel, the store manager on Union St, it so kind and helpful! There’s many plants to choose from (all beautiful) and Rachel puts her heart into finding what’s best for you!
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September 2023 by Lindsay W.
Rachel, the store manager on Union St, it so kind and helpful! There's many plants to choose from (all beautiful) and Rachel puts her heart into finding what's best for you!
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September 2023 by Izzie W.
I like this place too much. Very knowledgeable with a wide array of indoor plants. Super friendly staff that make it fun.
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July 2023 by Holly Garets
Just awful. TL;DR at the end.I’m a seasoned plant parent, I’ve owned houseplant for 5+ years at varying rates of difficulty and have a high level of success with many of them.My partner and I thought it would be fun to do the subscription box so we made our purchase. We decided on the beginner box, we we’re hoping for some easy, low maintenance plant babies.When we checked out we had accidentally ordered two substitutions. We were perfectly okay to get two plant’s instead one, however, we have limited plant space so ideally one subscription is enough.Shortly thereafter we received a notification from The Sill that one of the plants is on its way.Great! We couldn’t wait to see what plant we were in store for!After waiting for a few days we reached out and asked if there was any tracking information that we could get so we can make sure we’re home to receive the plant.Navigating their customer service was confusing and frustrating.Someone finally replied and let us know that the package was shipped out but didn’t convey any tracking info.This made us worried about our decision to purchase at all from The Sill. We decided to try to cancel one subscription and keep the other one.After a few days of back and forth having to re-explain the situation to several different people we finally were told that one of the subscriptions had been cancelled out.So again we waited.We got a notification from UPS a few days later indicating that the plant was now being shipped. I’m not sure what internal system they use to track their shipments but it doesn’t feel very organized.We soon got another notification from UPS that another package had been shipped from The Sill.We reached back out to their customer service team who told us that the cancellation is still happening but the plant is on its way. They asked us to refuse the plant when we got it. We would refuse the plant. I still don’t totally believe it was my duty to return the plant that they shouldn’t have shipped in the first place, but things happen so we agreed to the terms.Thankfully the second shipment got cancelled out, but only after having to repeatedly email over the course of the next few days.The day has arrived, our first plant was here!I opened the box and was elated to see a variegated baby rubber plant. I have a long history with rubber plants, I got some in college and have had them ever since. Great hearty plants.I began to feel underwhelmed. The pot it came in looked and felt cheap. The plant was in a grow pot and the soil was completely sopping.It was clear we needed to put this baby plant into a nice new pot. Thankfully due to the amount of plants we have, we also have pots galore. I found a nice, clean, terracotta pot that was the perfect size.I took the baby rubber plant out of the grow pot and noticed the roots were in rough shape.Part of the plant had root rot and we needed to separate the plant out and dispose of the rotten parts. No big deal, this happens, we can rehabilitate this baby.After we cleaned up the plant, put in nice new fresh potting soil, gave it a water and placed it in its new home, near the other thriving baby rubber plants we own.A few days later we notice part of the plant leaves turning black and crispy and the ones that were turning black felt thin and unhealthy.We extracted yet another chunk of rotting roots from the plant.The baby rubber plant stabilized for a few weeks but unfortunately we couldn’t turn it around. We have since been shipped a small corn plant which arrived in a similar condition.We’re currently trying to stabilize this one. Wish us luck.TL;DR-Feels like their customer service team is disorganized, uninterested, and inconsistent.-The two plants we have received arrived in poor conditions and declined quickly
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July 2023 by Cathie L.
I took a video that I sent to The Sill which Yelp won't let me upload. Bottom line I ordered a $100 3-4' snake plant. It was only $100 because I didn't order a fancy pot.Approximately 20 leaf tips were bent down and/or torn so I had to prune the poor plant. There was one long leaf that was yellow/shriveled and I was very disappointed because I've ordered plants in the past that arrive in pristine shape - BECAUSE THEY'RE PROPERLY PREPARED for shipping. So I know it's possible. The Sill's response was that it looked "normal" to them post-shipping. This is a big red flag and says a lot about their company. If they expect plants to arrive in bad shape then I do not recommend shopping there and I will never shop with them again. And, that was not a helpful or a welcome comment.They offered me a $20 refund which I haven't seen yet. I'm sure they wouldn't have offered it if I hadn't told them I wanted a partial refund in my email to them. DO NOT SHOP HERE!
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May 2023 by Samuel Nelson
Overpriced common finds.Unwelcoming staff. Plants do not look healthy. Some nice pots.
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May 2023 by Elliott Graves
As a loyal (and local) Sill customer for 4 years now, it saddens me to write this but I feel obligated to warn my neighbors who could instead be supporting small businesses. Over half of the plants in my home are from The Sill (and I have a lot!); but the service and quality has only gone downhill. Most recently, I ran out of soil on a repotting Saturday and drove to the sill to grab a few extra bags…. No one there, locked door. So I call, and confirm via the answering machine that the store should in fact be open, and get a message to reach out via Instagram. So I send a DM. I later receive a copy/paste response that they are away from their DMs and to fill out a contact form for a response.Really?? During open, business hours? If a customer can’t message, call, or come to the store, and gets directed to one “offline” contact method after another, how do you expect your customers to give you any business?Folks — The Sill is clearly doing well enough without our business, shop small and shop local and skip your next visit here.
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April 2023 by Dayshiaa Marie
I am new to buying plants online and I was so excited to buy one from the Sill. I’ve heard good reviews about them on tik tok and read about them on their direct website, and it seemed like a good idea…Well I was wrong. I ordered my Monstera Deliciosa back in February , feb 10th to be exact and I just got it delivered today!!! Almost two months to get from CA to WA, they did say due to low temperatures my state was experiencing they weren’t gonna send it until it started to warm up , so I’ll cut some slack for that, however it did start warming up to the high 50s and low 60s in mid to late March so they could’ve sent a couple weeks earlier. Fast forward to today my plant gets delivered at 5:18 on a Friday I open it finally eager to see it and I was truly devastated, angry , and sad. I spent 80$ on a plant that arrived in horrible condition it came severely sick and the verge of death with fungus growth all over it , I wish I would’ve never ordered from them to begin with I honestly just want my money back I don’t want another plant from them. My lesson is learned I will continue to buy local. I’ve contacted the company and since my plant got delivered after hours and they aren’t open on the weekend I’ll have to wait until Monday , that is if they respond! I’ll be back to update until then.
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December 2022 by Neal West
Staff helped me fill a space in my place with beautiful indoor plants. And I got a big ole bag of soil. Great folks had a nice chat with them!
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December 2022 by Paula Rivers
Wanted to love - but alas all the cutesy website copy in the world doesn't help when something goes wrong. Customer support for web purchases is abysmal. 2 days in between responses, incomplete answers and STILL NO PLANTS. #mothersdayfail
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December 2022 by Mei Lin
Definitely not impressed with this place. They weren’t able to help save the fiddle leaf they sold me. Sad.
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December 2022 by Brena Andring
I've never ordered a plant online nor would I choose to order a plant online. Most of the bad reviews are from online orders.I've gotten two plants from the actual store and they're thriving. I've done lots of research on the plants I wanted and watched Youtube videos on how to maintain them. Plants are easy to care for if you know how to for that specific plant.I love this place, because they have a wide variety of plants and the store is very cute. All the plants that I've inspected to possibly purchase have all been healthy and no signs of bugs/bad soil quality. Also, I've always received good service at this store as well. The pricing at this location is the same if not slightly cheaper than other plant stores in this area.
