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October 2024 by Priscilla Ho
Weird attitude issues as a neighborhood postal service.
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March 2024 by Jennifer Tilley
I live close by and frequent this shipping center frequently. They accept most postal carriers (UPS, FedEx, DHL and smaller USPS parcels… I think under 12 oz) also, everyone that works here is friendly.
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August 2023 by Chester R.
They are so helpful. Personable and knowledgeable. This is the place I go when I have to mail something for personal or for business reasons. And some great cards.
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June 2023 by R H.
Went into ship something to Los Angeles and the line was quite long. When I arrived and inquired about price, it was almost double the amount of a standard FedEx stores pricing for the same type of service. Additionally, they did not have all of the service options available that a standard FedEx store has. I am OK with a slightly limited array of services and a higher cost but double seems to be too much and it doesn't seem to make sense to go to a place like this when you can walk into a FedEx store and handle your shipping needs without the added cost and usually without the extended wait time.
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June 2023 by Amy B.
New management seems to working magic. The place is clean, organized, and has a general air of efficiency. A big relief after reading all the negative reviews.
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July 2022 by Monica Turner
This place used to be awesome and so convenient but the customer service is terrible now as of June 2022. Lots of rules on what they won’t accept and rude staff.
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August 2021 by Cal HappyCamper
1. UPS down the street2. Taraval has 2 amazing alternatives to this mail box store.
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May 2021 by Rose M.
Come on saturday and Bobby seems to be the laziest person who works in this company. I drop prepaid packages 3 times a week and sometimes on Saturday's and always have issues with this man. Apparently he doesnt accept packages over 1lb but weekdays i got no issues at all. I wish there was a contact for the owners
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September 2019 by Bonnie K.
The friendly and efficient Postal Chase on West Portal has been my #1 go-to destination for frequent shipping of care packages to my son for at least 8 years, first when my son was a student abroad living in Italy and now when he lives and teaches in Germany. The owner, Mario, is so sharp and his well-trained staff has been so attentive and helpful. I am always greeted by my full name warmly whenever I come to the shop! Many of the items I have brought to ship are oddball sizes or delicate items, including glass items, and everything I have shipped abroad to my son has always arrived promptly and in great condition. The staff helps me save money by making sure I know every option and the best financial choice. I get a detailed receipt in my email inbox the second I have paid for the shipping in addition to the printed receipt, so the tracking information is very handy at all times. I've been meaning to write this review for years, and today, the service was so outstanding that I want to share my experience. I was shipping two pieces of framed art and a stack of children's books for my toddler-granddaughter's bedroom in Germany. One of the artworks was a valuable framed print that was so large that I learned it would have cost $900 to send it to Germany framed! Ordering this huge print new from Germany is not an option, as the print is truly vintage -- many decades old. (I've seen it appear every blue moon on eBay, but in much smaller sizes.) I really wanted my son to have this artwork -- originally a gift from his grandmother for his childhood bedroom when he was a toddler himself -- to carry on a family tradition for his own baby's room. Mario took time to carefully disassemble the frame, taking care to treat the print with the utmost care, meticulously roll the print in a protective mailer, and it can be re-framed once it arrives in Germany. Voila! Mission accomplished -- and for approximately $200 -- a shipping savings of $700! Plus I have it on good authority from Mario that framing is much less expensive in Germany than in San Francisco. My job took about 15 minutes, and while Mario made sure I had the best service available, his assistant, May, helped other customers who came into the shop efficiently, with a smile, and no customer had to wait in line while I was being helped. The West Portal neighborhood has a friendly, village "vibe," and many people in the shop greeted one another like old friends. Highest recommendation!
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April 2019 by Claudia K.
I have maintained a mailbox at West Portal Postal Chase for many years. The staff has always been friendly and super helpful as has the owner. My packages that I give them to box and send have always reached their destination undamaged. I am very appreciative to have a reliable store to go to for my shipping needs.
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June 2018 by SA R
Everything you need! Shipping & deliveries by all couriers. Very friendly, knowledgeable and helpful staff. Have been a mailbox renter for 15 years and have always been happy. No worries about package theft from my doorstep.
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November 2017 by Surrly H.
I'd called multiple times to talk to someone about a box and it went to VM every time. I didn't leave a voicemail because I always end up playing phone tag. So I just risked going down there not knowing if they had what I needed. When I got there I expected it to be busy but there was no one there except for the employee (who was cordial). I asked for a box for a large item (about 40' tall) and all they had was a 48' tall box. Fine. But it was too big. The lady shrugged and I asked who else might have the right box. She said the UPS store. I went there and all they had was a 48' box BUT they offered to cut it down for me. They cut it to size and helped me tape it up and off I went to the post office to ship it more cheaply than UPS. Maybe she doesn't know how to cut the box down, but for a postal business I'd expect a tad bit more. It's too bad because I wanted to buy from a local company. Next time I guess I'll go to UPS first.
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November 2017 by Lynn G.
Please beware. I am a small business, and have used The Postal Chase to drop off pre-paid packages for years. On October 31, 2017, I dropped off two boxes for Fedex pick-up. The recipients never received their packages, and I am out over $1,000. Fedex does not even have record that the packages were received. Since the Postal Chase doesn't give you receipts or scan your drop offs, I have no recourse. I have tried speaking to a manager, but she was rude and just told me to contact Fedex. I will not be using this business in the future and plan on filing a report.
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April 2017 by Cate R.
I've always had a great experience here - from dropping off UPS packages to getting papers notarized. They are fast, very polite, and are a bonus to have in West Portal!
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November 2016 by Alacrity I.
My husband and I were looking for a Notary Public open Saturday's (SEE MY REVIEW FOR The UPS Store on West Portal for Notary Services as they're great!). I initially asked some young teenager standing behind the counter if they offered Notary Services. Before he could answer me, the rotund fellow standing next to him didn't answer my question directly but him and hawed back and forth, mumbling something about the Noe Valley Postal Chase location and a Notary. I asked him two more times and he still couldn't give me a direct answer on when there would be a Notary at the 59 West Portal Postal Chase location. Finally, out of sheer frustration I basically let him know I'd write this review and go elsewhere. That's exactly what I did. TO THE ROTUND GUY BEHIND THE COUNTER: If you're the owner, please, let your customers know on Yelp!, which is where I found your store, that THE POSTAL CHASE AT WEST PORTAL IN SF DOESN'T HAVE A NOTARY PUBLIC AVAILABLE ON SATURDAY'S. CLEAR? Thanks so much.
