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February 2024 by Adam Saks
If there were an option to give six stars, I wouldn't hesitate for a moment. My recent visit to the store and interaction with Jason turned out to be nothing short of exceptional.From the moment I walked in, I was met with an atmosphere that encourages exploration and hands-on experience.Jason is a treasure trove of knowledge when it comes to bicycles, electric bikes, helmets, and pretty much everything cycling-related. His passion for the biking world is evident and infectious. He doesn't just sell; he educates and inspires, making sure you find exactly what you need, even if you didn't know you needed it.For anyone on the fence about getting into e-biking, or seasoned cyclists looking for expert insights, this is the place to go.The store isn't just a store; it's a gateway to experiencing the joy of cycling. Whether you're looking to buy, have burning questions, or simply want to test the waters by renting, they've got you covered in the most exceptional way possible.Highly recommend a visit for an experiential journey into the world of cycling. Thanks to Jason and the team for a memorable and insightful experience!
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December 2023 by Jason C.
Such a positive and refreshingly different bike shop experience. The service is simply outstanding. Drew, Yannis, and everyone I interacted with in-person (or offline), regardless of how busy it was at the time, were incredibly helpful, patient, knowledgeable, professional, and friendly. Everything about their operations, from scheduling/re-scheduling a test ride, receiving prompt email responses, getting questions answered over the phone--pretty much all communications leading up to the projected timelines for delivery/build, and ultimately the pick-up--were exceptional. A follow-up drop-in service visit for a minor adjustment was also efficient. Truly a LBS I am happy to support.
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November 2023 by Benjamin Smith
Knowledgeable, friendly, and willing to take the time. Everyone here loves bicycles, not as a conveyance, but a tool to improve your life. I really appreciate the time and introspection provided by team here while on my journey to purchase an e-bike.
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October 2023 by Francois Brahic
Top notch service and products. They are a wonderful team who care about their customers being satisfied above all else. I strongly recommend visiting the New Wheel if you are shopping for an ebike.
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October 2023 by Shuli Jones
Amazing service!We came in just looking to try out a bike and Drew thoughtfully helped us find bikes that might be a good fit. He gave us a helpful test ride and was very friendly and knowledgeable. We went home to sleep on it and ended up buying bikes from The New Wheel online — Drew caught a mistake we’d made in our order and called us to help us fix it! When we went in to pick up our new bikes, Drew had welcome packets ready for us with care and service information (and even reprinted it with our preferred names without us asking!). We expected to be upsold on accessories but he was super honest about what would be useful and what we didn’t need. We were blown away by how friendly, helpful, and knowledgeable everyone at the store was.
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August 2023 by Michelle L.
Excellent bike options for the entire family, excellent service, friendly and competent staff.
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August 2023 by Colby H.
I've been on Yelp for 15 years and have never left a review until now. That's how good the experience is @ New Wheel. As helpful and respectful a group as you could ask for. The buying process wasn't rushed or complicated, they simply set us up to test the bikes we were interested in. The pickup process came with a very thoughtful overview of our new bike with a bunch of helpful tips (even for someone who is used to wrenching their own bikes). Eleven stars out of 5. They even managed a cranky 6 year old with ease. Picking up the bike was a very
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August 2023 by Daniel Johnson
Really great shop. The staff is very friendly, welcoming and most importantly highly knowledgeable on every bike they sale. They were quickly able to establish my use case and make relevant recommendations for a bike that would exactly fit my needs. They took me on a guided test ride, which was a comfortable and positive experience.and made it easy for me to ask questions ensuring I fully understood the bike I was riding and what features were available. Would highly recommend.
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August 2023 by Yuekai Sun
Nice people, but I had them service a standard Shimano road rear hub, and they inserted the axle from the non-drive side instead of the drive side. There’s no excuse for such an elementary mistake from professional mechanics. Even I know better…Edit: Note I’m not referring to the quick release; I’m referring the axle assembly inside the hub that must be removed to service the bearings
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July 2023 by Cassandra Knight
Great staff and store! The employees are incredibly knowledgeable, friendly and professional. My husband and I test rode multiple bikes over a few months before making a final decision on our 2 e-bikes. Nicest buying experience in a long time.
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July 2023 by Mo
This is how modern SMB/local business should be down.Excellent service, honest advice and expertise! We really appreciate the great service Logan provided and highly recommend this shop to anyone looking for a new bike! Not pushy in sales at all and convince by service and understanding customers needs!P.s. also the test ride service is great!
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June 2023 by Erik Wright
Ask for labor costs up front, I went in to get a replacement spoke and they charged me $35 in labor to roll and cut 6 spokes + $2.50 for each spoke. Spokes shouldn’t cost $8.50 each, that’s highway robbery. EDIT: I connected with the New Wheel and they kindly offered me a refund of the labor charge, acknowledging it shouldn’t have been made in the first place. Excellent overall customer service to remedy the situation.
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June 2023 by paul g.
We dealt primarily with Yannis, who was very knowledgeable and friendly, and help us with several decisions. He also made sure that we were comfortable with our choices, and he spent as much time with us as we needed. He, and the rest of the San Francisco staff (e.g. Rohan, with whom we spoke to at our initial visit), provided exemplary customer service. Thank you!
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May 2023 by Joshua Brenner
These folks are extremely helpful and generous with their time and knowledge. Yannis helped me figure out how to fix an issue I was having with my bike at no charge. I would recommend them highly.
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May 2023 by John I.
You can not find a better bike shop in San Francisco, just had our bike computer replaced under warranty, fast on time service. plus the tech give us great advice or battery life ... The know e-bikes like on one else I have worked with. Go there and be a happy e-bike rider
