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March 2024 by Shane Poole
Big shoutout to Burt and Chris. They helped pick out the futon replacement mattress that would work best for me over the phone in the morning. It was produced and ready later that day! Good quality materials, natural fibers, and fair prices. Thank You!
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March 2024 by Sophia K
So fortunate to have found this gem! I recently learned about the toxic practices used on mattresses and seeing as I sleep on it every night and am moving I decided to grab a new one! I live in Chicago so I was unable to try them out in store and was a bit lost with all the amazing options listed on the website. I was nervous about making a large purchase but when I called the store I was answered by Burt. Every question that I had was thoughtfully and skillfully answered. Any concerns I had quickly were reassured and I made my purchase. Not only do I love the fact that it's made in San Francisco by amazing craftmanship, I love the fact that it's a clean and natural product good for me and the enviroment! Id like to note that there was an issue with my shipping which was not the Futon Shops fault but my local FedEx. I called to have this rectified and Burt immediately took action by getting into contact with corporate and FedEx to finding a solution quickly. I am mentioning this because the amount of help ive received and customer service from Burt and the Futon Shop is outstanding! I read in another review that talking to Burt is like talking to a lifelong friend and they couldn't be more right! The whole experience has been wonderful and I've been referring my family, friends and clients to this location! If you're thinking of buying from them jump on the opportunity! Thank you Burt and Staff at the Futon Shop!
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March 2024 by Alexander Bonorris
Pretty incredible place. Worked closely with Burt to find the perfect frame and futon combo for our needs. What a lovely and helpful guy. Couldn't recommend TFS more highly!
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March 2024 by Robin Burr
Burt Bun was very helpful. I was missing some screw covers to match my Dillon wall hugger futon and he sent me extras at no charge.
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March 2024 by Aren Hansen
Burt was really helpful in recommending a sleeper sofa for my small room, and he worked with me through the process of confirming size, fabric color, and quick delivery. Great customer experience all-around!
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March 2024 by Brandon Asuelo
I had a great experience shopping here and ended up getting the Tranquility 2. The manager, Burt, was extremely knowledgeable, personable and helpful. I recommend checking this location out.
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March 2024 by Kristin Kismet
I had a really nice experience with a customer service representative named Andrea. The futon cover I had ordered was out of stock and she picked out another cover for me that was a similar color and an even nicer material, all organic. She was very friendly, responsive, and helpful and resolved my issue right away. I appreciate the attentiveness and consideration. Thanks Andrea!
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March 2024 by Gary Fernet
Just purchased another mattress, amazing customer service! Shipping was fast. Mattress quality is awesome! Glad to be sleeping chemical free! Ask for Burt he super knowledgeable about the products they sell! It was like talking to a friend. Thank you !
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March 2024 by Sylvia Hansen
Burt was extremely knowledgeable and helpful. We chose every detail and wound up with everything we wanted. Quick, easy and a little fun, too. Nice guy.
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March 2024 by Amanda Marchand
Burt really helped me think through the best mattress and took so much time to explain and caluculate everything for me. Amazing store and service. I got a great deal on my mattress as well. Highly recommend!! Organic - and not breaking the budget.
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March 2024 by Joe Imbriani
The store itself felt more like a warehouse than a classy show room for futons, but it didn't matter because everything I needed to learn and to see was there. Whatever was lacking in glitz and glamour was soon overshadowed by Burt's expertise and friendly manner. Boy, does he know futons! I had a futon some years ago, and he taught me things about how to open and close futons that I never knew back then and wish I had because I had back problems. It wouldn't have been the same if I had bought a futon from a typical furniture store, unless Burt worked there too. All in all, after my experience, I would never go anywhere else for futons and mattresses than to this store. It's the best.
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March 2024 by G Nag
Needed an assist… bought a bed frame from the futon shot over a year ago and needed the assembly instructions for a move. Burt was super helpful in finding what I needed.
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February 2024 by Mark Uhlig
Exceptional customer service experience! From the first phone call to every email exchange, communication was top-notch, prompt, and courteous. Burt went above and beyond to ensure every query was addressed promptly. Plus, the bed was outstandingly comfortable, ensuring a restful night's sleep. Highly recommend!
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February 2024 by Paul Cifka
Burt helped me and my two daughters (8 and 11) find the best futon setup for their new loft beds.Here is my daughters' review:"Burt was kind and funny and was very helpful and experienced/good at recommending the best futons for kids. The futon he helped picked out has worked out amazing. Thank you Burt!"
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February 2024 by Josh B
Couldn't be more happy with my Shiki futon! Burt was able to help me pick out exactly what I was looking for and was very professional and helpful. Overall I'm in love with the product as well as the customer service and would highly recommend! Thank you TFS - SF
