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October 2023 by Sarah Beresford
This place is incredible! The manager Sam was insanely helpful and kind. They have tons of computer chargers and accessories. Highly recommend!!
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March 2023 by Desiree B.
I was never dmed about a repair. Also I don't think anyone in their right mind would destroy their own phone? The accusation of this comment is beyond me and exactly why I don't recommend going to this buisness.
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August 2022 by Ken S.
I've been to this place again for a couple laptop issues and service was improved since my last experience. Not my first go to, but will work in a pinch.
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April 2022 by Marion Roberson
You have a computer problem? They will fix it.I spilled water on my laptop and bought it in to see if there was anything recoverable on it. This is a month after the spillage. My expectations were low (a mean, a whole month had gone by) but somehow, allll my data was recovered. All of it. All my thousands and thousands of pictures I take but do nothing with, old college papers, word documents, everything. I have no words. I mean, I know to go back up my stuff so this won't happen again but if anything ever does, I know where to go.
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March 2021 by Estelle C.
I recently had the best experience with Sweet Memory getting my computer repaired. I had been having a problem with my Dell laptop power cord connection for a long while. In Feb. 2021 it got really bad so I contacted a number of different repair shops that were recommended to me or that I used previously. One told me the soonest it could be repaired was 4-6 weeks and the others were a minimum or 2-3 weeks. When I called Sweet Memory in San Francisco, Sam the owner answered and told me to come in with my computer. Within an hour, I was there and he told me that a part was broken and that he could order a new one, which would probably take a week, and that his technician would install it when it arrived. I got a price estimate, which was a little higher than some shops, but reasonable. Less than a day later, I received a text and an e-mail from Sweet Memory saying the part had been ordered. Within 2 business days, Michael, the technician contacted me that the part had arrived. I went to their shop in the early afternoon and in about 2 hours I received a call that my computer was ready to pick up. I am so pleased with the service and responsiveness of Sam and Michael at Sweet Memory. My computer works great now. I feel really good supporting a small business that is doing a great job with providing excellent service. If there is a next time I need computer repair, Sweet Memory is the first place I will go. It is tough being a small business during normal times, but with the pandemic it has been even harder. I highly recommend that you consider Sweet Memory for your computer repair needs.
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November 2020 by Desiree Goodman
Very honest with pricing and had me in and out in 20mins flat. Uses high quality replacement parts, unlike some other repair shops (I'm looking at you Sweet Memory IT Support & Computer Repair-iPhone iPad Repair-Computer Parts!) I would highly recommend! Thanks .
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August 2020 by Samara F.
HUGE thank you to Mike at Sweet Memory! He was friendly and able to help right away with a last minute, urgent laptop issue. I'm not sure what I would have done without them being open! Mike also gave me a few other tips to help troubleshoot going forward. This will be my go to for any support needed going forward! Thanks again for the support.
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January 2020 by email archive
Friendly and prompt service and reasonable price.
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January 2020 by Daryl Breen
Excellent, fast service by knowledgeable, skilled, and super nice people
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January 2020 by Daryl B.
Excellent, fast service by knowledgeable, skilled, and super nice people! I thought i was going to have to buy a new laptop, but they fixed it! I definitely would use them again!
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November 2019 by Bitter J.
As I discovered after dropping my phone, there aren't too many non-iPhone repair shops in the Financial District. Even Sweet Memory gives their iPhone/iPad repair services top billing, apparently assuming that us lowly Android users can't afford to have our phones repaired or something. Nevertheless, I gave them a go for my Pixel, and, after a little back-and-forth about the specific model, they were able to put in an order for the next day (PROTIP: get there as early as possible in case a part needs to be ordered special). I returned early the next day, handed over my phone, and it was ready by 5:00. If you have an Android phone, these guys can get the job done.
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November 2019 by Christian F.
Went in to fix my frozen iPhone. Took about 3 minutes and a smile. Such a nice group of IT professionals. Highly recommend!!
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November 2019 by Nycqueen Q.
Awesome place, great service and wonderful people. Brian at the front desk is the most amazing tech person ever! thank you very much
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October 2019 by Hussam M.
So we've got an excellent service from Michael and Sam. They were willing to give us a discount and rushed our phone repair and even fixed my phones speaker for free. Have a good day
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September 2019 by Mmana N.
Brought in my phone which I thought had battery issues. Staff was very prompt in reviewing phone to make a determination of what the problem was. Excellent service!!! They took customer service to another level.
