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July 2024 by Michele Raska
Where do I even begin! I've been coming to see Jarrod at Steel & Lacquer since 2018. Jarrod has transformed my hair and it's never been better! I came to Jarrod for the first time with very color damaged hair, and was struggling to get it back to my true color. And from that moment my hair began it's journey of growth and health (and I absolutely love it). I’ve had haircuts, partial highlights, highlights, color, bang trims, and blowouts, and I trust Jarrod with everything! With that trust I've seen a huge positive change in my hair. I've learned about the products, tools, and techniques to keep my hair healthy and strong. On top of being incredibly knowledgeable, Jarrod is so kind, hilarious, and a great leader. I've had the pleasure of getting to know many other on his team, and one thing I mega appreciate about Steel & Lacquer is that no matter who you see, it is a consistent experience every time. I've always been someone who loves going to the salon, and each time I'm here it feels like "home." I'm so grateful to Jarrod and the team at Steel & Lacquer, and look forward to continuing my hair journey!
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July 2024 by Grace Chesmore
Marie is great :)
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July 2024 by Avani Nagda
I recently visited Steel + Lacquer for a haircut and had an outstanding experience, thanks to Zena. From the moment I sat down, Zena took the first 15 minutes to understand exactly what I wanted and what would look best on my hair. She thoughtfully explained various options and how each would complement my style.
After we decided on the perfect look, Zena washed my hair and applied several post-wash products, taking the time to explain the purpose and benefits of each one. This was incredibly insightful and added a lot of value to my visit.
Throughout the haircut, Zena was meticulous and mindful of the length we had agreed upon. She guided me through every stage of the process, ensuring I was comfortable and happy with each step.
By the end of my appointment, I was absolutely thrilled with my haircut. I left the salon feeling confident and refreshed. A huge thanks to Zena for her professionalism and expertise. Steel + Lacquer has definitely gained a loyal customer!
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May 2024 by Emily Sobolewski
I got my extensions done by Amber for the first time in fall 2022 and all I can say is I AM OBSESSED! I got the Bellami k-tips (keratin tip), and was given all the care instructions to keep them looking fresh for months before needing a new set. I have really fine hair, and not a lot of it, so it added some much needed density and some bonus length. I got the full head extension set, and they blended seamlessly - in fact when I walked into work the next week, even though my hair had grown over 6 inches no one guessed they were extensions!
The salon is beautiful, welcoming and professional. I live in LA but am more than happy to make the trip up to San Francisco a couple times a year for my extensions. I have since gone back to get additional extension sets - and like I said, I am obsessed and could not imagine myself without extensions from Amber going forward!
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May 2024 by Sonali L.
I went to Zena for a haircut on my medium-long hair and she was sooo helpful! She really listened to what I wanted and explained to me what my hair needs to stay wavy, explaining every product with detail and answering all my questions! I found the haircut to be pretty good, but it didn't have as much movement as I wanted (which may be a result of me not asking for the right thing). I would definitely come back for Zena!
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April 2024 by Amy V.
I hate to write a negative review when the stylist I had was friendly. I'd like to preface that this review is strictly based on the services done on my hair and experience provided. Out of a courtesy and respect to the stylist, I will not be mentioning her name here. I came to Steel and Lacquer with a vision and inspiration pics of the hair color I wanted. I booked a mandatory color consultation and discussed with my stylist what the game plan would be to achieve my desired color. A dark, wine-y red. I came to my stylist with no secrets and was very transparent with the history of my hair journey so far. I told her that my hair is already chemically textured and bleached as I like to experiment with different styles and colors fairly often. I've been bleaching consistently for about 2 years at this point. My previous color was pale, pale blonde on the outer top sections of my hair and black underneath. I've been letting my hair grow out for a few months in order to take a break from the bleaching and there was a considerable amount of virgin hair growth as well. My goal at the end of the day was to have my hair be as close to each other in shade range as possible that'd be realistic but also safe for my textured hair. I left the consultation on March 9th with a thumbs up that what I wanted would be doable for my stylist and booked an appointment with her a whole month out on April 27th. I felt confident that what I asked for would be done. Unfortunately, the stylist needed to reschedule my appointment on April 27th. Totally understandable. I was given ample notice as the receptionist reached out on April 3rd. My stylist was able to accommodate me and we rescheduled to April 23rd. I went in excited to no longer look crusty and dusty. I felt like I was in good hands and trusted my stylist's experience. Throughout the appointment, my stylist did a great job at informing me on her next steps and what she was doing/applying to my hair but it was when we washed out the permanent dye that things started to go downhill. My stylist gave me a heads up that the bleached sections of my hair were still noticeably lighter than the rest of my head. I believed that this would be remedied when my stylist said she'd put a glaze over it to see if it would even out the colors. At the point, I can feel the confidence of my stylist start to diminish and that's never a good thing to experience as a client who is putting their trust into a professional. After the glaze sat for a while longer, my stylist rinsed out the dye and moved me back to her station to reveal the final color. I sat at the salon for about 4 hours and by the end of it I didn't even want to look at myself in the mirror. I looked and felt ugly. The color was nothing like what we discussed. It was extremely awkward because we BOTH knew it turned out horribly different that expected. The other stylists would also peak over at our chair while my hair was being blow dried to witness the train wreck that just exploded on my head. It was so uncomfortable. My stylist had even asked another stylist for advice on how the color would be fixed/what they would have done instead to achieve that dark, wine red color I wanted. I wouldn't have minded if this convo happened BEFORE we put color in. But I've never in my life sat at the salon hearing another stylist explain to MY stylist the process on how to achieve a desired hair color AFTER the appointment was virtually done with the client sitting right there and you basically admitting that you messed up. At the end of my appointment, my stylist did offer to complimentarily redo the color at another appointment and took off some of the service items from my ticket which I appreciated. We booked for April 25th to redo the color. Awesome. It's April 24th and I get a call from the salon receptionist saying my stylist wouldn't be able to see me after all since she double booked herself and needed to cancel my appointment. I don't understand why the appointment was booked in the fi
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April 2024 by Sakshi Sharma
Amazing haircut and style by Lauren! Her hands are magic. She took ample amount of time to understand my needs (and fears) of getting my long hair cut. She was able to see me on short notice and was patient and went back in a few times after the actual haircut to accommodate my requests. Didn’t try to push any services or products and was genuinely fun to talk to! I’ve found my new hair stylist and I know im in great hands! Thanks to Crystal at the front desk :)
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April 2024 by Elizabeth Tompkins
I’ve been getting my hair cut and colored here for years and tried many of the stylists, every one an absolute gem, I switch up lengths and experiment, walking away satisfied looking fresh with a new style I adore every time! Highly recommend boosting the cut with a toner or conditioning treatment, and pampering your hands at the manicure station. The cut and color featured was styled by Jarrod. Five stars all around!
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April 2024 by Amanda Casteel
I had a fantastic experience getting a haircut over the weekend with Lyndon. It was my first time at the salon and my first cut with Lyndon and they both exceeded my expectations. The salon felt very warm and friendly. Lyndon took his time and was nothing but professional. We chatted back and forth via text before my appointment so he could get an idea of where my hair was at and what I wanted to achieve. I have never had such a thorough consultation before. I look forward to returning to the salon for many cuts to come!
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March 2024 by Joss G.
Chrystal gave me the best haircut of my life! I came in wanting to totally change up my hairstyle. After years of short Ivy League haircuts, I was growing my hair out and wanted a textured wolf cut. I had a tiny picture on my phone, no clue if the style would work for my hair, and no clue what the haircut in the picture might look like from other angles. Chrystal immediately understood what I was looking for and replicated it to a T. We had a lovely conversation and she recommended excellent products for me to bring home (tailored to my budget and minimal interest in time-consuming styling). She's super skilled and I can't recommend her more highly!
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March 2024 by Amanda C.
I had a fantastic experience getting a haircut over the weekend with Lyndon. It was my first time at the salon and my first cut with Lyndon and they both exceeded my expectations. The salon felt very warm and friendly. Lyndon took his time and was nothing but professional. We chatted back and forth via text before my appointment so he could get an idea of where my hair was at and what I wanted to achieve. I have never had such a thorough consultation before. I look forward to returning to the salon for many cuts to come!
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February 2024 by Minea Herwitz
Masterful hair stylists work here. Oh my gosh. I felt seen, heard, understood and valued — not to mention I got the perfect hair cut!! Zena was sensitive to my needs (especially considering my history of bad hair cuts) and she absolutely nailed it. I love how she checked in with me all throughout the process and really made sure I got exactly what I wanted. She even recommended some products and techniques for caring for my hair at home. I left there feeling like a queen. Highly recommend! Thank you!!
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January 2024 by Cailin LaVallee
Lynett an amazing aesthetician. I go to her for both waxing and facials. She takes extreme care in her work and is very skilled. My skin has never looked better and my wax experiences have never been less painless! Beyond that, Lynett is extremely personable and professional. Highly recommend!
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January 2024 by Krista
Playing around with my new cut from Jarrod, and loving it, as always!!!
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December 2023 by Stephen Wagstaff
Good salon with friendly and knowledgeable staff.