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January 2024 by Helen L.
How do they squish so many things in there. The aisles are narrow. I'm afraid that person who sues stores for not having handicapped space might come in here. They have a "variety" (understatement). You want something, they must have it. They are part of ACE hardware store. Their kitchen ware is two doors down. Everything you need in the kitchen, except the sink.
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October 2023 by steve russo
It seems that whatever you are looking for, they have it. It's such a fun store.
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October 2023 by Rachel A
Just about everything you can find here — one of my favorite of the ace branches in the city - excellent crafting section, good gardening section and superb kitchen section.
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September 2023 by William Sauro
Great selection of products. An excellent neighborhood resource.
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August 2023 by KamilTheKhan
Never visiting again, illegal sales practices, sell items not in stock as in stock and refuse to process a cancellation. I’m in the process of working with my legal group to get my money back. This isn’t the first time I’ve been charged for purchases not made. They sold me wire advertised by the yard but sold it to me by the foot (3x price!!). They would not honour any payment corrections. I can’t wait for this place to shut down.
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July 2023 by John K
I actually like the remodel! But mostly wanted to comment on the helpfulness I experienced the other day. One thing about San Francisco is that space is at a premium! Understandably one might feel claustrophobic anywhere in The City but I feel that this Ace Hardware tries to have everything! They found me shoelaces! Thanks for making me feel welcome.
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July 2023 by Bob Regan
Just our local hardware store. They have what I need and I love the kitchen store they opened next door
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July 2023 by Mike C.
One of the quirky things about Laurel Village is how unconventional it is.The biggest perk is there is a parking lot. Did I mention free parking? In San Francisco? Being here for an appointment, my friend noticed the "Ace" sign from the lot so we walked in from the store's backdoor, another rarity for SF businesses. Not wanting to spend too much time shopping, we saw a young gentleman making keys by the back entrance and showed him what we sought. He gave us instructions and offered to help us if we couldn't find it before he was done. Walking the aisle he mentioned, we couldn't find it and asked another young guy for help. After walking a couple of aisles, the key staff member saw us still searching and took us to the exact location where they were shelved and stored. After getting what we needed, I headed to the cashier near the main California St. entrance. The kind lady asked me whether I was an Ace buyer member (no) and quickly registered me to be one. After paying for my items and leaving, I noticed the dollar amount on my receipt was unusually high and, in studying it, learned that she mistakenly double rang my items. I quickly walked back and explained the situation to her. She took my receipt back and quickly issued a credit to adjust this error.It was only when I walked back to do the adjustment that I noticed the business name and the welcome mat (yelp.com/user_local_phot…). Great neighborhood spot for those who need hardware supplies and nice that it still as that local feel.
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June 2023 by Elaina W.
This is purely for the unfortunate (and seemingly unnecessary) recent remodel. It's no longer the welcoming and well stocked Ace it used to be. I loved visiting this place often- it had great customer service (as opposed to the one on Clement) and they were often proactive and helpful. Fantastic stock of home/diy projects/repair items, paints, pro construction items, and everything you'd need. Now, the floor plan is unwelcoming (rotated the aisles and the ceilings appeared to have lowered 5+ ft) and the stock is now more towards crafts, cards, party, and home decor items so if you're in construction/remodel mode, your options are severely limited to 3-4 short aisles. During my visit, the spray paint/etc. aisle was cordoned off with no signage or staff working in the aisle to explain why it's inaccessible. Odd how they were able to turn the same large space they had before to what it is now.For what it's worth, I was neither greeted nor asked if I needed help, despite my passing by several employees, including those having personal conversations very loudly in the back stock space. It's just plain sad when something like this happens to a local neighborhood location. I'm sure it meets some people's needs, just not mine anymore.
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June 2023 by Bill Johnston
Nice store. Nice people, good selection of things.
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June 2023 by Angelina Pryor
VERY nice place, employees, environment, atmosphere, and VERY appropriately behaved customers, too!???
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May 2023 by Geri Bergantino
So sad. This was my favorite hardware store for many years. But they just remodeled and reopened with a very unappealing configuration. Long narrow aisles that feel claustrophobic. Completely void of standard Feng Shui principles. I could cry. ?
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April 2023 by CJ
50% off remodeling sale until 4/9/23! This is one sale you can't afford to miss!I'm guessing you missed it...
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March 2023 by Agnes W.
This review if for Ilinie. She really cared about my home project and spent a lot of time searching for the best product to solve my challenging problem. I purchased what she suggested, got home, and Voila it worked so quickly and resolved this eye sore of an issue. Thank you Ilinie!
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March 2023 by Mike Piech
My local go-to for random DIY house projects; amazing inventory for the floor space and very knowledgeable staff
