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January 2024 by Bon Wil
Love Sports Basement! I took my bike in on New Years day after a ride, where my gears/ shifters were giving me trouble. A Bike tech named Louis took me right away and quickly discovered that I had a loose cable and several parts that desperately needed lubrication. He worked fast and let me watch and learn, wished me happy new year and I was on my way again in minutes! Bike was in so much better shape afterwards. I felt safer and gearshifting has now been a breeze. Thanks Louis you’re the best!
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January 2024 by Alisa Damaso
I love this location not only because it's right by the iconic Golden Gate Bridge, but there are usually also great events and running meetups here. The staff is always so helpful with finding what you need, product suggestions, and giving advice. Shout-out to the managers for helping me with a particularly unique HOKA exchange recently. Y'all are amazing!
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December 2023 by lester choi
Overall, they have a very good selection of ski wear, including pretty good selection of jackets. The glove selection is really outstanding. I have also enjoyed the very wide selection of gels and other supplements, including a good selection of marten products. Seems like they do run of popular jacket sizes pretty quickly, so if you see something you like, you have to purchase it quickly, lol.
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December 2023 by Sanaz Hashemi
I really liked the store and the variety of gears, clothing and shoes. The only complaint is there were not many items fitting petite sizes. Most jackets, hoodies were long for me. But overall it was a great experience.
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November 2023 by Johnny T.
Excellent service! Excellent policies. Ski rental process is sometimes disorganized with reserved equipment not always there on pick-up day. But, even with rentals, customer service policies are great.
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October 2023 by Jake Madnick
Booked a virtual appointment with Troy for advice on purchasing skis and he was extremely helpful. He was very knowledgeable about everything ski related across all brands. The virtual appointments are very convenient!
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October 2023 by Bradley S.
Several weeks ago on an early Saturday morning, I was at the very beginning of a charity bike ride from SF to LA. On the very first hill just yards from the start, my derailleur broke during a hard push. I was sagged over to Sports Basement and Thad took one look at the bike, grabbed all the right parts and I was back on the road in no time. The bike rolled all the way to LA with no problems after this. Thanks to Thad for the great service and efficiency to keep me from ruins on my ride.
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October 2023 by Tiffany Rose Morgan
Sports Basement has quality brands and great deals! The store is huge and has a great variety of products for whatever activity you might be doing. Also, they are pet friendly which makes the shopping experience that much more enjoyable. Highly recommend!
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September 2023 by Jason McEuin
I had an amazing experience at Sports Basement! The staff was incredibly friendly and knowledgeable, helping me find the perfect gear for my outdoor adventure. The store had a fantastic selection, and their prices were competitive. I’ll definitely be coming back for all my sports and outdoor needs. Highly recommended!
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September 2023 by JO
This review is specifically about the bike service department. I've had to stop by on multiple occasions to address various issues with my bike. I have interacted with three or four different bike mechanics and had great experience with every one of them. Everyone was respectful, knowledgeable, and fixed the issue quickly with minimal to no wait. The bike department at sports basement presidio is now my go-to spot for any bike service or maintenance needs.
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September 2023 by Eric J.
Lived in SF 1/2 my life & just now doing things like this. sports Basement has a lot of bikes you can rent for great prices & staff are extremely helpful. If you're ever in the area, check them out & rent your bike needs form them.
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September 2023 by George S.
A quirky store with endlessly helpful and charming staff. Prices in store were cheaper than the website.
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August 2023 by Joseph Phillips
I purchased five items shown as in-stock, for "pickup within 3 hours" (according to the SB web site) on 8/21 at 11am. By 5pm, it still wasn't ready. No explanation, not contact, nothing.I emailed SB customer support, who then said the order would be ready the next day by 1pm.At 1pm on 8/22, it wasn't ready. I emailed again, and was told "our order fulfillment isn't seamless, hang tight." By 5pm on 8/22, the order still wasn't ready. After waiting 30 hours for a 3-hour pick up order, I canceled the order.Sports Basement's refund for my order (that they never fulfilled) was $5 less than I had paid them up front. No explanation.Sorry, you don't get to charge a re-stock fee for an order that you failed to have ready even a full day after the agreed pick up time.
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August 2023 by Jose P.
I purchased five items shown as in-stock at the Presidio store, for "pickup within 3 hours" (according to the SB web site) on 8/21 at 11am. By 5pm, the order still wasn't ready for pick up. No explanation, not contact, nothing. I emailed Sports Basement customer support, who then said the order would be ready to pick up the next day by 1pm. Not even close to 3 hours, but okay. At 1pm on 8/22, it again still wasn't ready. I emailed customer support again, and was told "our order fulfillment system isn't seamless... hang tight." By 5pm on 8/22, the order still wasn't ready. After waiting over 30 hours for a 3-hour pick up order, I canceled the order. Sports Basement's refund for my order (that they never fulfilled) was $5 less than the amount I had paid them up front. Again no explanation given. EDIT: after posting this review, Sports Basement staff contacted me with offers that were more than satisfactory. The initial level service was still regrettable, but I have updated my rating to account for the above-average response I received afterward.
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August 2023 by Steph
This store & space is incredible. Not only do they have a great selection for sporting & outdoorsing goods, but they also have space for community gatherings, you can rent gear at a very reasonable rate, and they have a buy back program! This location is beautiful too.
