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January 2024 by B
These guys are amazing, very fast very efficient very professional. You would think that there's not big deal in giving or getting good customer service but so not true. AAA should learn from this company.
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December 2023 by Kevin Lawson
Trying running me and my family off the street after running a stop sign call
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November 2023 by Russ W.
This scam likes giving you the runaround, tell you your vehicle is in one location, getting there and finding it's in a completely different location in another city, rude, unprofessional
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August 2023 by Jesus F.
This is a piece of crap company. I got to the location before the stated lunch hour but still had to wait over 40 minutes. Had to call the main location and the Alameda location multiple times.When an employee finally came out he lied about his name and then said a name proud of it. Said if I complained use his name. Sad ass company. Dont use them if you can avoid it.Employee's name was Niko/Vin, if that can be believed.
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August 2023 by Eleisha Redmond
Best towing service I ever received courteous prompt on time curly was the man I want to appreciate the time and energy he put in
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June 2023 by Mason Kwok
Jose was great helped me so much wit my service saved me hours of time
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April 2023 by Naya Portobanco
great tow service, they are so attentive
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April 2023 by Amador Salinas
The best in the area! A+Service: Car towing
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January 2023 by Tom W.
When we wrecked our 40' Fifth-Wheel RV, it was towed to Specialty Towing on Oakdale Ave, in San Francisco. They were called at about 8:30 in the evening. They didn't show up until 3:15 AM! So we spent most of the night in the cab of our truck, parked on the street.When we went back that afternoon to get our belongings (we were living full-time in the RV), we called ahead to make sure someone was there, but when we showed up, the gate was locked, and no one was around. After about 2 hours, someone came to let let us in, but it was late in the afternoon, and we were told that they were going to close up in a couple of hours. So we had to leave a lot of stuff behind.For some reason, they waited 3 weeks before releasing it to the insurance company. I think it was so they had lots of time to clean it out.After the insurance company got possession of it, and had it towed to a lot they use, I made another trip from Portland, OR to SF, in a rented van, to get the rest of our stuff. That's when I saw the totality of their clean-out job. All that was left almost filled 2 medium-sized cardboard boxes, nothing more.And they DID clean it out. We lost 2 TVs, most of our clothing and household items, all the kitchen appliances, ham radio equipment, TV equipment, and a high-end sound system. All together, they stole over $6,200 of our personal property; anything that they could sell for a couple of bucks!This is in the hands of SFPD. And our insurance company is going to sue them for the value of the property.BOTTOM LINE: NEVER USE SPECIALTY TOWING AND RFECOVERY, THEY ARE ALL A BUNCH OF CROOKS!!!BTW, I am NOT from Shingle Springs, CA. I don't know where that came from. I live in Beaverton, OR.
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December 2022 by James P.
This is the most Cracker Jack robbery towing company I have ever dealt with. Slime ball take advantage of customers in need. Don't ever use these people if you don't wanna get robbed. My truck was towed 1 mile to their tow yard and they had to keep it for 14 hours. And they charge me $684 to get it back. Because they're greedy bastards. I can't believe the police department uses these people!
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December 2022 by Stacy D.
Unprofessional. Extremely unprofessional. I wish I could just remove my review overall.
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October 2022 by Benny Cheung
My car had a radiator leak and needed to be towed from Oakland to San Francisco. A guy named Frank helped me out in no time and dropped my friends and I off where we needed which is pretty typical. But this man went above and beyond and didn't even charge me for the bridge toll. What a guy, if you are in need of towing, give Specialty towing a call, look for a man named Frank if you can! Excellent service!
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September 2022 by Murray N.
Will tow your car illegally and then sell it back to you. Con men. They areCompletely unprofessional
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September 2022 by Stephanie K.
THIS TOW TRUCK DRIVER REAR ENDED ME. Police report filed. Very unprofessional and rude. There was no damage to my vehicle so we could've dealt with it honorably. But this dude is wack
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August 2022 by Vanessa S.
First off they're NOT at 264 Tara St. They haven't updated their address on Google. They're new address is 2851 Spring St, Redwood City. Secondly, CHP Redwood City towed my car there for a 30 day hold. By the time I was in the backseat headed towards the jail, my car was already hitched back to the tow truck. Mind you, "back up" had left already and I was leaving at the same time as the tow truck. My friends pulled over in front of my car and sat there watching the whole thing and didn't leave until I left. CHP was very detailed with my property list and for that I'm super grateful. I also took my time to read and signed off all my property. Car owners know what's in your car, you know? They wrote down everything ( I had sex toys, panties, a camera, a coloring book, tmi but they did a thorough job) .Friday, August 26th, 28 days and 3k later, I get my car back. My car was a mess, and I'm assuming it's because they searched it. Before I even got there I felt the need to look for my Apple Watch. Idk why, but it was the first thing I did before I looked for my registration. (I was asked to get my registration out my car to do the paperwork to get my car out the impound.) I left it in the driver side door. It wasn't there, but since my car was a mess I figured I'd look for it after. Once I got home I realized Theyre was a handful of things missing. In the Chp paperwork they listed 4 out of 5 things missing in my car. 1.) My Apple Watch was missing. It has a Damier azul LV strap from the driver door. 2.) Chanel sunglasses in their case from the glove box 3.) Versace sunglasses in their case from the glove box4.) a box of change from the driver side. 5.) YSL libre parfum from the trunkThe only thing not listed was the change but I'm convinced someone at the tow yard took my things. Lastly, my driver side door panel was loose. Well when I came to pick up my car they told me they had to move my car and the whole side panel came off. So they stole over $1000 in my belongings & broke my door. Wish I had pictures of all my belongings but most ppl don't think they need to take pictures of them in case someone decides to steal them. Side note, every time I called, the girl would always give me miss information. For example, "yes you can come pick up your belongings" but when I got there, "oh sorry you need a property release form from Chp" "it's also $150 because we're closed weekends and this is considered after hours." like she couldn't tell me that over the phone. We went back and forth for a while because she really wanted me to pay 150 because she pulled up but I couldn't grab my belongings without the form. Like no. The second time I called a guy answered. The guy was super rude. He answered my call then told me to hold on to answer his cell phone and after his cellphone call was over he was having a conversation with someone in person while I was still over the phone. He had a careless demeanor like "what do you want". Overall, don't. Just don't.
