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May 2024 by Brian F.
So unreliable. I've used them for 2 years when they were in the Outer Richmond. Started off without a hitch with appointments. First cut was horrible so the owner herself corrected the bad parts. Then that shopped closed and all went to shit with scheduling, owner missing appointment, no parking in the thick of Clement St., more missed appointments due to delayed flights, etc. Too many other choices now.
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March 2024 by Andrea Butkovic
My senior German Shepherd Honey has been going here for about 18 months, for bath/dry and nail trims. I think my experience and Honeys have been excellent.Communication is great, space is clean and calm, the prices seem more than fair for the amount of labor involved.Honey is on the nervous side but when I pick her up she does not seem freaked out - she's clean, her nails are trimmed but not bleeding, etc. They mention she can't stand the entire time so they have to get creative at times but everybody seems copacetic with the situation.There's a bad review that mentions that they informed a customer they were taking care of another dog with fleas. To me, a place that really likes dogs and wants to help them would of course take a dog being menaced by fleas and help them. You never know if the owner is able to do the care themselves, some must rely on services like this. This to me is a good sign, not a bad sign.
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March 2024 by Varsha K
My 6 month old mini schnauzer looks great!! He had lots of mats that they successfully got out and he seems very happy. Will definitely come back.
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March 2024 by Sahar T.
Billy did a fantastic job! In the consult he asked me for any grooming preferences, health concerns/allergies, and suggested I send my notes or pictures. I've taken my pup to other groomers and they did an "okay" job, Billy however was "great"! He provided additional flexibility to pick up my pup at a later time as needed. Retrieved him happy, playful, and adorable. Thanks Billy, Bri, and Scissor Me Whiskers staff! From greeting to pick-up you all were a delight.
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March 2024 by Gina Y
My daughter enjoys every treatment in the shop.
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March 2024 by michael podrid
This place is incredible. Super affordable, quick service, text updates. The staff is very sweet.Oh my goodness look at how beautiful she turned out. My dog came out feeling like a princess. She was soft, clean, smelled amazing, and was the Happiest girl in the world.Shhhheeeessss sooooo fluffffyyyyyyy!!!!!
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February 2024 by Ica Ely
I took my dogs here for the 1st time back in oct/nov 2023 last year. Unfortunately i did not have a good experience soon after getting my dogs back from this place. My dogs have experienced skin infections with bug bites but could not find any bugs at all, itching, rashes and skin swelling since then. Im still dealing with it to this date.. its now Jan 2024... It has costed me too much time and money and heartache...i dont think the fault lies with the groomers or store as pet owners should be more considerate about bringing their dogs in for grooming if they have fleas or something. Otherwise its just blatantly Irresponsible selfish and inconsiderate pet owners that end up hurting others indirectly.And a suggestion for the grooming store is that the store has soooo much empty space in the back, the grooming area and holding area could be expanded a little more for space and safety between pets...In response to the owner's comment below: when i had come in, I heard the other groomer state that the current dog they had been washing in there was FULLL of FLEAS. So that is why i said what i said. You can deny all you like but i did Not hear wrong because i was right there by the door waiting with my dogs.
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January 2024 by Linda N.
Bri is always attentive to what looks great on Chewbacca. Her assistant is also wonderful. He also loves his new getup. Thanks team!
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January 2024 by Akshar R.
We paid for a sanitary, trim, and paw trim. When our dog came home, there was no evidence that they trimmed his genital region. Even his paws only had a cursory trim to them - see attached photos. If we are paying a groomer to trim him, I would expect the degree and skill of the grooming to exceed what I could do at home with the scissors in one minute. We gave them two stars instead of one star because they offered to redo the sanitary trim, but seeing the quality if they work, we will just do it ourselves.
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December 2023 by Genevieve I.
Brought my dog here a few times after a recommendation from a friend and also for the convenient location. I used to take him to the one on Cabrillo. They do a great job on my dog - he's an older husky and he needs his coat blown out several times a year. I made an appointment a few days before and was able to a secure a spot in the same week as I wanted him to be cleaned before the new year. He has had some trouble with hot spots the last time I came in and when I came in today, they had it noted in his files and they had asked me how his hotspots were. They were also able to use medicated shampoo I had given them. They seem very accommodating and my boy always comes out smelling lovely and nicely groomed. He's a friendly dog and he always comes out happy. For reference, he's about 80 lbs and it takes him about 1-1.5 hours to be done. There is also a nice selection of toys, treats, and other pet supplies in the store. All in all, would recommend.
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December 2023 by El Rafa
BudE hates anyone to touch his ? paws, forget about clipping his nails! Then he remembers places where he’s had his mani pedi and will not go in, but the groomers at SMW are phenomenal and quick!I barely walked to the front of the store and they were done!!!He came out again with a bounce in his step and I swear that he was smiling, strutting out of the grooming room. Then it was my turn at Polish a block away.
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October 2023 by Caroline Sneider
My pup Maple panics every time she gets a hair cut but the groomers at scissor me whiskers are always so sweet and calm with her. They hold her and give her plenty of pets to calm her down. When I pick her up her coat is super soft and the cut is perfect for her breed
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October 2023 by Adam L
Terrible customer service. Had been here many times but never again. They rescheduled my appointment from a weekday to a Saturday when they were busy. My dog has long hair and some mats but, on their recommendation, I started booking 2 month intervals. Dropped the pup off, no issues. Got a call after I got home. They “don’t have time” to deal. I paid these people $200 each time. Went downhill since Danielle left.
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October 2023 by Monica B.
I brought my dog to SMW twice and both times, he came home a different dog - depressed, scared, anxious. He is a puppy, and this was his first grooming experience. He seemed traumatized! I brought him to a new groomer today and he didn't want to leave, which further proves that this place was not the right fit for my pup. Additionally, their haircuts were choppy and didn't feel thorough. Don't recommend this spot, even though it's conveniently located in the neighborhood.
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September 2023 by Nancy Madden
Besides scoring an 11 out of 10 for the outstanding full-service groom my dog received (and believe me, I have the highest standards..my husband says i am AAA, not type A!), I would like to share a little bit more about the service we received today, which really sets this place apart from any other.When I called in to schedule my appointment, I briefly shared with the receptionist that I was visiting from Manhattan Beach in southern Ca, as my 93 yr old father was currently in the hospital, and I expected to extend my already unexpected 3 week stay, another few more weeks! She graciously made room for me to bring my mini poodle in, on a Sunday nonetheless!Not only was I greeted by the receptionist, Kennedy (Louie's groomer), hand delivered Louie to me from her arms. The warmth and sensitivity in which she treated Louie was was only outdone by Kennedy's heartwarming thoughtfulness in presenting me with simply the most beautiful bouquet of flowers/flower arrangement, for my father. She wanted me to pass along her well wishes to my father in hopes for a most speedy recovery and to let him know that many others were thinking about him too! My dad cried when I conveyed the message to him.ABOVE AND BEYOND, in so many ways!!Thank you Kennedy, you are a sweetheart in spades
