-
October 2023 by ThomasKord CollettaHamilton
I was prompted by my vet that my cat (3.5 yrs.old) was due for her annual physical. Flash forward to the appointment day/time. I took the time off from work I would need. Scooped the cat up, contained her in her carrier, drove to the vet, found parking, etc.The actuall "annual wellness check" consisted of the Vet, or Vet Tech, simply weighing her, then saying, "she looks healthy."Bill for a 5 min. "wellness check": $85I wrote them once I was back home and had received their emailed bill, advising of my experience, stating I meant no disrespect, but really felt that if that was all they were going to do for an annual visit, I would prefer they only contact me when/if she needs a vaccination or booster.I received a "flat" reply that I would be notified - but there was no reference to my compliant, nor was the email signed. I responded to that email advising I would not be returning there with my cat, and requested my cat's medical records - which I must say, were sent promptly. Again there was no acknowledgement of my complaint. No apology. No concern that I was dissatisfied with the care my pet had received.I've been going to this vet hospital for 25 years, but management and staff have changed in the past 3-4 years. Historically, annual visits consisted of weighing, checking her heart, checking eyes, ears, feeling her abdomen, and lifting her tail for a look at her "hindquarters", taking her temp., etc.I've since spoken with multiple other vets, as well a the SPCA and was able to confirm they did not do the job they were paid for.
-
October 2023 by Alice Lin
Amazing vet and office staff! SF Pet Hospital is so accommodating to our reactive dog - he get's the special "horse" exam room. Dr. Jas is awesome - he is the foxtail whisperer. Thank you all for the kindness and compassion!
-
August 2023 by Huxley Salon
I had a little flea emergency and was able to make an appointment online within 3 days. I arrived 20 minutes early and was promptly seen. The vet was informative, practical, understanding and efficient. The rest of the personnel was kind, welcoming and on top of it. My very first appointment took a total of 45 minutes and only cost $210 for a heartworm test, visit fee, flea prescription and two vaccines. I’m very grateful and impressed with my experience. Thanks to the team at SF Pet Hospital.
-
August 2023 by Joshua Grossman
Best vet experience of my life. Easy to access, kind staff, and clean rooms. I'll be coming here with my old cat for veterinary care as long as live nearby.
-
July 2023 by Myriam Vilmen
Probably the worst experience with a vet clinic I have ever had. I travel often with my pet and after paying over $400 for a health certificate at San Francisco pet clinic, they couldn’t get it right. They never apologized for messing up 4 times (that’s right, way too many times) and on top of that, they seemed annoyed to have to keep trying.
-
April 2023 by Jessica Yang
Their fees are unreasonably high, but the quality of service isn't on par with what was like years ago. A huge lack of care, communication, standard protocol and professionalism from my latest experience with Dr. Geldert and some of the staff. Furthermore, I'm extremely disgusted by Dr. Geldert’s unethical conduct to put all the blame on the pet and owner by adding defensive, false statements in the clinical summary a day after I posted my online reviews about her.
-
March 2023 by Lindsey Bernstein
My cat Pickles is now healthy and happy due to the care that she receives here. She had severe stomach issues for years and none of her previous vets offered an explanation but were happy to run expensive tests and treat her symptoms with expensive medications. Within five minutes of our first appt at SF Pet Hospital the doctor asked if she ever was diagnosed with IBS and of course I said no. The vet gave us some meds and Pickles has been healthy and stable ever since. She’s even gained all her weight back! I’m very happy with the care my cat has received here and would highly recommend them to any pet owner.
-
February 2023 by Nicolas Peterson
Dr. Villard gave our pug a clean bill of health. He gave us tips on how to manage his behavioral quirks. Office staff was super friendly. Easy to get to from anywhere in the city via public transit. Now our go-to vet.
-
January 2023 by Conor Schmitt
We love taking our pets here, all of the doctors and staff take such an amazing interest in our pets. Without a doubt the best veterinarians we’ve ever seen!
-
November 2022 by Josh B
Great staff! They really care about your animal I can tell. Very clean and welcoming environment.
-
November 2022 by judea contreras
Best pet hospital in SF. Everyone is so friendly and welcoming. I especially love the front desk staff.
-
October 2022 by Aydin SARMADI
Very disappointed. They canceled two times at the very last minute my cat's appointment for the vaccine which put us today in a desperate situation to find another clinic before it expires. They didn’t make any effort on the phone to arrange or provide a solution. ??
-
October 2022 by Charity Pitcher-Cooper
Edit: this was our long term vet care, but I can no longer recommend this practice. You can see my original review below. Over time it got harder and harder to be seen in a timely manner, which I understand. Busy practice. I’m a nurse and worked at a pediatric office for 7 years- I understand how medical offices run. My kitty was coming to the end- she had been sick a long time. So I made an appointment on Saturday to say goodbye. I was off on my timing by a day. On Friday morning, she was suffering, I called as the office opened hoping to be seen but was refused. I begged. He was so cold about it- “Go to the ER.” No compassion. No help. He did not even offer a phone number, or the name of where I should go. I started calling home euthanasia places but no one was available. I finally took her to a pet ER in the Sunset. She was so sick they would not allow me in the room with her. She died frightened with strangers. And the icing on the cake? On the car ride home with my empty carrier, SF Pet Hospital called. Their schedule was super light and would I like to move my Saturday appointment to this afternoon? If you value your pet- don’t go here. They will take thousands of dollars, break your heart, and your dog or kitty will suffer. Two stars. I would give one star but as a courtesy to the wonderful care I received before the practice changed hands, I will leave two. Photo of my Molly- who deserved love and compassion (and so did I).Original review: I have been coming to SF Pet Hospital since we moved to the neighborhood 17 years ago. 5 furr babies later (4 cats, and a senior dog)- having gone through emergency needs, chronic illness, end of life care, and everything in between I can say this practice is the very best.
-
October 2022 by Justin Bartlett
I've spoken with the veterinarian and believe that she was receptive to what I communicated, therefore I've decided on an ambivalent review, and entrust that sort of behavior won't happen: to one other human; I set an alert to check this review page in April. Be well, be kind(er).
-
October 2022 by Courtney H.
I have mixed feelings about this place. I'm Unfortunately comparing it to superior vet services I had in Chicago and since moving to California I've surprisingly been consistently disappointed by vet care. I like Dr. Tatton Crawford he is friendly, responsive and super helpful in answering my questions, I prefer him over the other doctors. Not a fan of Dr. Robert Leyba, during our first appointment he just walked in, didn't walk over to my pet to say hello nor me, he say down at the computer to see "what are we here for". I had to correct his behavior and said, let's introduce ourselves first... which caught him off guard and then he gave me the time of day. I will not share why I think he would have treated some one else a different way. My biggest gripe is they don't follow up with notes from the visit, which my insurance requires. I emailed them about several visits for more information that I could submit to insurance. When I didn't hear back after a week I called and spoke to a young lady who said she would look into my emails and requests. I'm still waiting on the doctor summary for past visits and my insurance claims are closed since it's been so long with no response from this vet. Very disappointed. I'm looking for another place to ensure s better experience next time.
