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February 2024 by Timothy C.
Helen NGO is very friendly and professional. Great customer service. What a life saver.5 Stars
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January 2024 by J F.
Sheila Tate helped me with my financial needs and was so sweet! She was so quick to respond, and very informative. We did everything over email and she was so professional, quick and received everything I needed in a short amount of time! Thanks Sheila - Jackie
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January 2024 by F. Stewart
I sincerely appreciate & am very grateful for the people who work at the Lakeside branch of SFFCU! My experiences are ALLways pleasant. I feel very well taken care of! They are very nice, polite, mindful, personable, thoughtful, diligent, considerate, professional, caring, and a few other words that represent a feeling of positivity and most importantly, security. I love the intimacy of the customer service that's provided by a smaller branch. A rep from my usual branch saw me at another, recognized me & called my name. That was fabulous & has furthered my faith, comfort & security as a member thus far. For example, when I was sick last month, THEY noticed that I wasn't quite myself without me telling them. Each time I came in after, I was asked how I felt & even suggested things I could try to expedite my recovery. I felt a genuine care & concern for my health & well-being. We laugh & talk when appropriate with respect to the time of other members. They indulge my awesome sense of humor while sharing theirs.? They provide consistent knowledgeable service with a smile! If I were able, I'd provide a more public testimonial, as well as recommend SFFCU, especially the Lakeside branch to all with banking needs! About a year to date, I joined SFFCU at the suggestion of Family members who are also very satisfied customers. I hope to gain important financial wisdom for the strength & freedom to GROW MY FAMILY'S WEALTH TO INSURE A PROSPEROUS FUTURE, as well as share what I learn with my children so that they are able to attain financial strength in their lives.Thank you for your business integrity!EXTREMELY IMPORTANT UPDATE!!I'm editing my review to ADD another POSITIVE about SFFCU. One morning, after using my debit card, apparently, it was duplicated, stolen by hacking, whatever? Within about an hour & a half of my use, SFFCU fraud provention dept called me and asked if I lost my card because there were suspicious attempts to gain access to my money from unfamiliar ATMs as well as purchases, on the other side of San Francisco, BUT I was still in possession of my debit card at the time. SFFCU denied ALL ACCESS, activity, called me IMMEDIATELY to verify and to inform me of the activity, which was NOT me. Their insight & understanding of a member of their Credit Union PREVENTED the attempts of identity theft and fraud that PROTECTED my account!! That debit card was closed, I lost no money, I was able to access my account in person, and a new card was sent to me asap. For their diligence, I'M VERY GRATEFUL and APPRECIATIVE! ANOTHER reason that I would greatly suggest SFFCU as a positive, beneficial, safe, and secure environment for any and ALL banking needs!! I canNOT say for certain that a larger, less intimate financial institution would have recognized the unfamiliar activities that took place that day for this customer, yet likely wouldn't have held me accountable for the unauthorized activity & use of my debit card. Though my account would likely have still been accessed for a very large amount of money, that I would have found out about much later than an hour or so after I used my card, & IMMEDIATELY after someone else, NOT ME, attempted to, but FAILED!! The IMPORTANT FACT is that SFFCU KNEW ME and KNEW BETTER!!
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December 2023 by Davie C.
I spoke to the manager today and I have never felt so belittled, disrespected, witless, and irrelevant. From the moment I spoke to him and the time the call ended, the whole conversation was just wrong. In the mistake I had made and I tried to fix it, I just felt like this person makes me feel less of a person. No person should ever be talked is such disrespect no matter how things turn out. I'm never going to recommend anyone here again after all the years I have been with them. You just never know what a person is going through in life to make someone feel a certain way. Update: I wanted to note, I have never received my remaining balance from my checking and savings account from bank when they decided to close my account. I saw there was a fee but I never got my money back are they keeping it or something? After I was being interrogated like an FBI was going through my life, it doesn't make anything better about what the person said or did. I would like the balance in my account that you guys closed back.
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December 2023 by margaret gannon
excellent help to handle account changes when my husband died. kindly and patient service.
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November 2023 by James F.
Bao Nguyen help us changing information at a fraction of time. He took us to the next level of professionalism like no others do.
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November 2023 by Teresa A.
I had great service by Angelo! Ask for him whenever your in this branch at Ocean Ave.
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October 2023 by Tanar D.
Really great service and friendly at ocean and mission branches they take care of all banking needs and they are close to home.
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September 2023 by Brandon G.
Every time I visit San Francisco federal credit Union I am always greeted with hello Mr. Grant. I would like to say thank you to Helen Ngo one of the best bank tellers I've came across. Helen is a very awesome bank teller and perso. I will be telling my construction and Union members thank you Brandon Grant
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September 2023 by Flor M.
I had the most pleasant banking experience ever!! The branch at Lakeside has the best customer service! Bao Nguyen took care of all my financial transactions with professionalism, knowledge and friendliness! He even anticipated the documents I needed which was so helpful! I highly recommend this credit union and even more with this particular branch!
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September 2023 by Vernetta P.
I love my credit Union! Bao.... Is the best!! The entire staff is so helpful. Ocean S.F.F.C.U is the location I always go to. Thank you for such great service!!
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September 2023 by Caroline B.
Great Service from Bao Nguyen at SFFCU. I walked in and he offered help immediately with setting up my online account. I felt like I time travelled to 1989 when you could get help without having to make an appointment 2 weeks in advance
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September 2023 by Cole B.
I've been banking with SFFCU for I don't know how many years. Helen Ngo is the main reason I have kept my relationship with them. It's a great bank and Helen has been with me since the beginning. She has helped me boost my credit and sent me resources to help me become financially smarter and more aware. Thanks Helen and thank you SFFCU for the information and service you have provided for me for almost a decade if not longer. You are all very much appreciated.
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September 2023 by Kevin C.
Helen was excellent!! She was very helpful and professional answering all the questions that I had.
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September 2023 by Mary C.
I have been with SFFCU for about 10year. I started amateur "building your credit journey here". Early 30's the branch called me a "Ghost" since I didn't anything on my credit. I literally became an adult at this credit union. I didn't always have the greatest experience with some of the women there but they did help. Late August of 2023 I had a heart attack. Late 30's with high financial worries and bad diet did not help. A few weeks after getting back home my husband introduces me to Bao Nugyen at the Burlingame branch. Bao had always helped my husband in small things with his account here and there and some how they sparked convo about loans and helping to refinance our car. We currently live in Long Beach so logic's at times in an issue but Bao was able to help us effortlessly get all our finances in order helped us with a loan and refinance our car! That loan helped pay down ALL of our cc debt. Bao held our hands the whole way and made us feel so secure and comfortable with such an adulting decisions. He lifted a weight off our shoulders and just continues to take care of us! Get you a Bao Nugyen! I know it sounds corny but he made us feel like family! We can't thank him enough.
