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January 2024 by Maria C.
Bao and Troy were very helpful, they helped me opened a new savings and checking account. If you go to this location ask for them.
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January 2024 by Alyah A.
I've been a member of this credit union since 2006 when I was employed there and I've always had great encounters with the representatives who work at the windows. This review is specifically for Bao who assisted me at the Mission St branch this past Saturday. I came in with 5 minutes to closing and he was still extremely helpful and kind. He processed my requests and also followed up on Monday to ensure I got the help I needed. He has a great personality and I appreciate that. Shout out to him!
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December 2023 by Nellie M.
We highly recommend going to San Francisco Federal Credit Union for your banking needs. ANTONIO GREEN is on the member service team and his customer service is second to none! We were completely impressed with his professionalism and how he genuinely cares about his customers. ANTONIO went above and beyond to try to help us. We explained our situation to him and he tried his very best to help us. It's very rare in this day and age to find gestures of kindness. We recently experienced a loss in our family and Antonio expressed great empathy towards us. ANTONIO GREEN is truly a blessing and SF Federal Credit Union is very fortunate to have him. We sincerely appreciate his kindness and amazing customer service! We can't say that enough! But thank you Antonio! If you're looking for a new Credit Union for all your banking needs, go see ANTONIO GREEN!
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November 2023 by Patrick M.
Sheila Tate, loan officer at the credit union, was super helpful and went above and beyond in assisting me.
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October 2023 by Jack Kubota
I requested Super Visor Jan M. Ramos to solve issue.But He did not take any action and no response to my email.I will escalte this issue.
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August 2023 by Stephanie P.
Had a extra, extra great experience opening up an account here with Bao. He was so upbeat and patient towards the ending of the day, when most people are getting restless and rushing to leave work. I opened an account here after my daughter newly opened up hers and our first time stepping inside in person, we felt very well cared for and all of our needs were met and questions were answered and they were very happy to do it. We look forward to a very long time of banking here :)
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July 2023 by Red White
Always polite and efficient at this conveniently located branch. Never a long wait!
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July 2023 by Jonas Cabrera
Hours are not very good and the ATM is inside which is pointless because you can't use it or deposit money when the bank is closed.
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July 2023 by Goddess H.
Bao Nguyen, of SFFCU, truly made my day today. He made my banking experience a pleasure. Thank you
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May 2023 by Daja Burch
Customer service was amazing. I was helped by Stephanie who went above and beyond to meet all of my needs. Service was quick and efficient. Highly recommend 10/10
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May 2023 by Lao Tzu
Unbelievably unprofessional. They cannot be trusted with your personal and financial information. After being a member for two decades I am shocked and deeply disappointed by the failures of the San Francisco Federal Credit Union.
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March 2023 by Jorge R.
Yet again Sheila Tate from SFFCU made it very easy and quick to get a personal loan for me at a time of need. I appreciate it her prompt response and highly recommend SFFCU as a Bank. Thank you Sheila T.
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March 2023 by Victoria jacquette
40 years membership that says everything. My loyalty is because of there high level integrity.
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February 2023 by Kathy C.
Amazing customer service with Fraud Unit! I received very thorough and courteous customer service. I luckily didn't have a problem, but SFFCU noticed something with my accounts had someone call me right away and asked all the right questions to make sure my accounts were safe! Way to go! THANK YOU for the extra protection!
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February 2023 by Donald A. Francis
This is a helpful branch. I needed help linking a family member's account to mine, and they were able to do it effortlessly on my phone. I get my questions answered.
