Royal Auto Group Service on Howard Street is considered best-in-class in San Francisco. Their customer service and mechanics top all others in the city. The service is excellent, with amazing diagnostic skills employed by the mechanics who provide timely, hands-on service. They go all out to ensure every car is in tip-top shape, performing quick diagnoses and repairs. The staff is fast, friendly, kind, thorough, and respectful, ensuring customers feel safe and relaxed. They happily revisit any issue until the customer is completely satisfied. Service appointments are easy to make, and work is often completed earlier than promised. The process is made very easy, with options for loaner vehicles. Technicians provide a thorough video walk-around when service is complete, showing all results. Many customers have used this service department for many, many years, stating it is their go-to service department now. The experience is consistently impressive, far surpassing dealer service, making customers look forward to continuing with this trusted business.
10/10/2025 Bought cx-50 Good service and fast speed
October 2025
This dealership will make you happy with your audi no matter what you need to do with it. I got my Q5 here two years ago and have been treated with exceptional customer service ever since. From floor ops to service— love these guys. 11/10 recommend.
July 2025
I just had an exception white glove experience at Royal Auto Group Service Department. Marin was thorough, polite, and incredibly efficient. Everything you would hope for in top tier service. From start to finish, the process was seamless and elevated. I appreciate the attention to detail and genuine professionalism! Thank... read full comment
