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October 2025 by Viale M
Two floors full of gear with the renowned REI friendly service and generous return policy. Recommended!
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September 2025 by Taylor Hoyt
A per-usual SF retail experience: minimally helpful to nonexistent staff, and they don’t have any useful sizes in stock anyways.
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September 2025 by Jonatan Jatombliansky
I purchased three items, and when the cashier asked if they were a gift, I said yes. However, the prices weren’t concealed, and no bag was offered, despite the purchase totaling over $200 (which doesn’t go far at this store). So I left with three items in my hands and no bag. Additionally, the store was heavily decorated with trans flags.
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September 2025 by Clarissa Eyu
I came here to try out a bike after researching online for the best options that fit me. This was especially significant to me as my first-ever bike purchase. Despite coming in a little late, Eric (sp?) helped me out with the bike fitting, and I was pleasantly surprised when the store had one remaining bicycle in inventory, which Eric helped to prepare by installing the lights and U-lock and checking to make sure it was in suitable condition for me to ride home. Thank you for going above and beyond! Can’t wait to come back to this store to buy more accessories.
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September 2025 by Darren Cen
The head mechanic was straight up just lying about the price, I was going to get my brakes installed and he said it was 90 dollars but it said(including bleeding the brakes), I specifically told him I don’t need the bleed, since I already did it.
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August 2025 by Janille Maragh
I went earlier today to get some advice on ski gear, and Mimi was so incredibly knowledgable and helpful. She gave me great advice on what to look out for and how to approach purchasing each piece of gear for my specific skill level and size. I left feeling equipped with all the information I needed to make my purchases and very excited for ski season!
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August 2025 by Vinita Nath
I had a heart warming experience at this store thanks to Himel Patel. He handled a tricky return super efficiently.. and from his manner I could tell he cared about a customer and that he was going out of his way to try his best.. Just knowing that a store you love also cares about its customers and their money .. makes all the difference to the shopping experience..
thanks Himel
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August 2025 by Sandy Whitaker
Valley equipment to fit your needs for hiking and camping equipment
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August 2025 by Thomas
If your personal hell is buying something online for a quick pickup but then waiting in a 13-person deep line for 20+ minutes, this is the store for you! Definitely a “never again” experience. Store also seemed sparse, disorganized, understaffed, overall a laughable nightmare. A total opposite experience to other REI’s I’ve frequented. Too bad this is my local one :-( wah wah, Sports Basement and e commerce it is
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August 2025 by Alberto Bonvini
The shop of my dreamsssss 😍😍😍
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August 2025 by John
Wide selection of products. Staff was friendly and helpful.
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August 2025 by Laurence Lee
Been to 6 different REIs and this is the only one that made me feel like the employees aren't genuinely nice. They're just acting nice.
And this is after interacting with 5 different employees, and somehow it just feels like it's originated from their culture being toxic.
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July 2025 by Dian J
Hey manager, you might want to teach the male guy at the check out counter to help customers putting many items in the bag. Apparently he just put two hands in the pockets and did nothing but just waiting?
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July 2025 by Dominic Galasso
Went in for a visit today to prepare for a backpacking trip. I was helped by Aaron to find a couple things I needed and asked about the fit of my backpack. He really spent a lot of time with me going over options, fitting me, and showing me how to properly load the pack. I have always found the service at this location great, but today Aaron went above and beyond and I deeply appreciate it. I will be back again and recommend this store to anyone for their outdoor needs.
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September 2024 by Muzi Li
Cas who is the store manager refused my return citing that it has been wore. I bought these less than a month ago, there is visible damage, and for $70 sandals, they are quite comfortable and causes strain to the arch of my foot. I have never had a negative experience like this at any of the dozens of REIs I have visited in the past 10 years. My encounter with her lasted 10 mins and her demeanor the entire time was condescending, impatient, and extremely rude (she rolled her eyes multiple time). I’m not sure if the reason for this unfair treatment is because I am an Asian female and Cas who appears to also be an Asian female felt she does not need to give me the same polite treatment as any other customer.
