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November 2023 by David Thompson
Jorge Sr. and Jorge Jr. are terrific. They communicate proactively and they follow through. I had an LG stackable washer/dryer that was being replaced with an all electric unit. Jorge Jr. and a co-worker arranged to pick up my LG units within a couple days of contacting them. They were 15 minutes early! They were in and out very efficiently, even capping the gas line! Excellent service. Highly recommend.
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September 2023 by Patrick M.
Keep it local. Great advice...solved my problem with my refrigerator. Excellent care. Support this business.
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March 2023 by Melindra Leblanc
My dryer stopped working on Sunday an they came in on Thursday wasn't in my house 45min an my dryer is up an running if you have any problems with a dryer or washer RANCHO can fix it I give them a 5 ? I love this place
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December 2022 by Bessie Bonner
I purchased a washer and dryer 2 years agoNever had any issues still running strong I highly recommend And great price
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December 2022 by Tammy Welch
I'm so grateful my washing machine is finally fixed. Thanks to Rancho Grande Appliances .. The Boss Man/family of repairing washers and Dryers. Thanks again for figuring out the problem. ☆☆☆☆☆☆☆☆☆☆
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December 2022 by Wilberth Chan
Excellent work! Thanks a lot!
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September 2022 by Laura M.
I was very disappointed. R M. had posted that 'Jorge from Rancho Grande [Came] to evaluate my broken washing machine (at no cost!) "That is no longer the case. They now charge $70+.When did everyone start charging an arm and a leg to look at the issue?
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December 2021 by Christopher Campbell
These guys are truly the best. Great service and no run around.They have repaired our washer and dryer several times. Other companies wanted a service charge and then a second visit. These guys asked a few questions and brought what they thought they needed. Then fixed it on the spot first time around.
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December 2021 by Gregory Gregory
Love these guys, for years. For the past 20 years my family has bought washers and dryers from them and they even do house calls.Thanks Rancho grande!
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December 2021 by Tyler Bates
This place is excellent to stand out front of when you crash your car into a minivan at midnight on new years eve. This intersection is very crashable. Car crash was 5 stars.
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December 2021 by JC Flores
Great family owned business. They worked with us to get our fridge fixed.
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December 2021 by ferdinand herdez
I recommend it
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December 2021 by Todd E.
Rancho Grande is a special sort of a place. They fix and refurbish appliances, something we (the world) really need more of. You will need patience to work with a place like this, but I can say they ultimately saved me several hundred dollars, and took care of my washer and dryer needs, and I felt it was all really worth it in the end. Don't use if you're the impatient type, but I highly recommend their work based on my experience.
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June 2021 by Shirley L.
Rancho Grande is one of the few merchants to buy and sell used appliances in San Francisco. They have a decent selections of washers/dryers, stoves, fridges. They even offer 6 months warranty with no extra charge. However, I found it difficult to communicate and get a hold of them. I had to make many attempts to call until someone got back to me. Then it was the waiting time to get the unit refurbished, they kept postponing my deadline 3x. Finally after 4 weeks, the unit was installed. But it wasn't over, after a few loads of laundries, the washer/dryer didn't work as promised. Again, I couldn't get a hold of them to come inspect the problem. So the 6 month warranty was worthless. At the end, I disposed the washer / dryer and purchased a brand new unit after 3 months of this experience.
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March 2021 by Rachel D.
Absolutely do not buy from this business.On 3/16 my husband and I bought a GE fridge from them. We like to buy local, especially from POC owned businesses whenever we can, so it was not a hard choice to make when we decided to replace the ridge in our rental unit. Initially we were happy and excited to get a more spacious appliance. We paid $400+ tax for the refurbished fridge, which, while not a lot of money is also not an insignificant amount of money. They drove the fridge just 6 blocks to our apartment but have a policy they will NOT bring it into your unit. We hired 2 professionals from Lugg to bring it up two flights of stairs into our unit. It was wrapped in blankets and plastic for protection, I watched the transport of it and it was done with ease. When plugged in, it began cooling immediately and was is working condition (except some condensation that needed to be cleaned up several times a day) until Sunday 3/21 when I woke up and it's was hot inside. Yes, hot. My kitchen air was cooler than inside my fridge.I called, and called, and called. According to google, they're open 24hrs a day. I kept calling, left messages, my husband called, left messages. Eventually around 1pm my husband got through to the "father of the man" who sold us the fridge. He was rude and aggressive, told my husband "F*** you, I'll hang up on you if you don't let me talk", and simply did not care that we were sitting on hundreds of dollars or quickly defrosting food. He said he told his son "not to see it to us" or to "give us the 6 month warranty", which we indeed were promised. He also went on to tell us it was probably damaged when the men from Lugg brought it upstairs and if that was the case they would not help us, to which I am remind myself they DO NOT bring appliances into the unit, so they can forego any responsibility after delivery.I later call the man to ask if his son is available to come out to help, since he was "in LA" and we could not wait until Monday, as our food would be spoiled. Again, he became aggressive, yelled at me, spoke down to me. He said he'd come on Monday. I expressed my frustration over being sold an appliance that he previously said shouldn't have been sold, he laughed. I asked for my money back, he said "good luck."In no way do I feel comfortable or safe letting this grossly aggressive man into my apartment, as he has displayed a completely lack of respect and empathy to his customers. I got my own repair man who was an absolute gentleman.One of the cooling coils is COMPLETELY NON FUNCTIONAL. That's one of the issues. Secondly, the gasket (the soft material that insulate the fridge door when closed) is torn at the bottom left corner, which is causing the melting and condensation inside we had been cleaning several time a day. That was causing an over freezing which completely covered the vent for the freezer to cook the fridge. Which, fine, easy fix to defrost it, nbd. But to fix the melting, to replace the gasket, it's $1200!!! TWELVE HUNDRED DOLLARS. I have no doubt they knew the people at Rancho Grande knew this unit was NOT in complete functioning order. I have contacted the BBB and filed a complaint about this business. The fridge is a complete dud and we now need to save up for a new appliance because this one needs to be in a junk yard.When I told this all to the man who SOLD us the fridge on money, his response was "thank you bye bye" - dial tone.If you would like to be verbally accosted, give 415-933-5579 a call. -10/10. Avoid. Run away.
