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January 2023 by I G
I moved up here and need a new dry cleaners for my clothes. I tried a couple places. I tried lakeshore cleaners, they are very expensive. I tried Wen’s 123 dry cleaners. The lady behind counter was nice and they were really cheap, but my clothes came back with a musty smell on them. Then i tried one other place were the lady couldn’t understand me and yelled at me. ?. Finally, I found Proclean. Thank the clothing gods . The gentleman behind the counter was nice, my clothes smelled fresh. The price is fair, and they gave a coupon towards my next visit. I brought in a jacket with black spots on the wrist from who knows what and they that got out. So far very happy!
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January 2022 by Nima Jamae
Been bringing things here for years. I've never had any issues and when I need something sooner, they usually are able to make it work. Highly recommended!
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March 2021 by Igor O.
I have been going there for almost 10 years! The job is always done really well and on time. Very friendly staff and they even know me by name at this point.
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July 2019 by Heidi Judge
Horrible horrible service! Extremely overpriced and the owner is so incredibly rude. I will never go here again.
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July 2018 by Ryan K
I brought my dress shirts for work and my mom’s clothes for dry cleaning. Great quality and service. Will definitely come again.
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July 2018 by Poonsook Weiss
Couldn't be more agreeable with Mr.Glover's review. It was my first time and definitely my last with this place. I brought in my puff jacket that had oily stain which a woman at the desk promised that they could clean it out. When I went back to pick it up the stain was still there so I asked for a discount (not a full refund), she angrily refused it and brought out the owner who appeared angry even before I got a chance to address the issue. He rudely yelled at me that "no one else complained!" and refused to listen or compromise period. He basically treated his customer with zero respect and care. The rate here was overpriced, worse the service was terrible. I truly feel they deserve zero star!
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July 2018 by Brian Glover
If you value your clothes, do not use Proclean One 1Hour Cleaners. My family has been coming to this establishment for around 20 years.
There have been incidents of ruined clothes before, but today was the last straw. I took in 3 brand new sweaters from JCrew, Banana Republic, Ann Taylor (All purchased within the moth). All came back completely stretched out, with “sweater pills” all over them. They all looked over a year old. The owner is always very nice, apparently until there is a problem. He became incredibly irate, and refused to take any responsibility for the destruction of the sweaters. His rebuttal:
•The sweaters were low quality
•Why did no one else complain
Despite his completely illogical argument, I gave him plenty of opportunity to do the right thing and take responsibility. I told him the choice was his, refund the money for the damaged clothes, or I would document the incident for all to see.
Becoming angry at the customer and shouting them down is no way to run a business, and producing a poor product certainly does not help. One bizarre incident of note: last year we got an item of clothing back that mysteriously had all the buttons replaced with cheap plastic buttons. When confronted, the owner just became angry, and took no responsibly. Enough is enough. Use them at your peril! (Sadly, there is no choice for zero stars!)
